Easy and efficient, extremely friendly and professional staff. It was a pleasure

I understand COVID issues and policies but, regarding payment, I don’t feel comfortable giving credit card information to anyone. I don’t see why one cannot go inside for a minute just to pay. Everybody is wearing masks and a drop of alcohol gel will keep the cleanliness of everything.

So far everything has been wonderful with Barley s experience with Bloor West Village Animal Hospital! Your team have all been so patient, caring and friendly. Thank you and Happy Holidays!

You have taken excellent care of my dog since she was a puppy. I appreciate that you don’t push unnecessary vaccines or procedures. I recommend this clinic to anyone looking in the area.

I LOVE YOU GUYS SO MUCH!!! I’ve been coming for years and each time am greeted by such lovely and friendly people, only suggestion I have would be just for the doctors to speak slower! The doctor I had wasn’t speaking fast as if he was in a rush to get off the phone, I think he just naturally spoke fast so it was hard to follow along sometimes but overall it was quick and easy!

You guys have hit it out of the park as always. Your COVID procedures were great and I felt very safe. Entire team was phenomenal as usual.

Such an awesome vet clinic!! Our dogs love going there. Thank you the best customer service. A+!!

On the weekend, my dog had to go to a vet hospital. On the Monday, staff from BWVAH called to follow up and check how Ollie was doing. Cannot say enough how much I appreciated that.

Everyone is super friendly super helpful I wouldn’t take my fur babies anywhere else.

All of these answers were rated during the period when the clients did not enter the office because of the pandemic, and the office did very well considering the situation.

Everything was efficiently scheduled and carried out promptly. Lexi was happy and the staff and Chris O toole are very communicative and followup was great. Thank you all at Bloor West Village Animal Hospital.

Outstanding advice from the veterinarian.

Due to COVID related changes, it was difficult to get an appointment in a timely manner, it was very difficult to drop off our dog (in fact we stood in the door way for almost 20 minutes while being surrounded by bees and even though our car was parked right out front we were not permitted to wait in the car) and it was difficult to speak to the vet as phone calls were not scheduled but relied on us to be available when they were, since I am also working this phone tag created a barrier to effective communication. The staff tried very hard to make these situations better and were very friendly however still challenging. Thanks for the opportunity to provide feedback.

Great adaptation to distancing, the process is clean and seamless

I am very satisfied with the service and care provided.

Everything was 5* excellent!

Friendly convenient and local. A pleasure to deal with. Appreciated follow up.

As we dealt with a very challenging situation with our dog Maui Chris and his team were amazing. They communicated very well with us throughout the process and I felt well supported by them. Best vet I have ever worked with and I have had animals for over 40 years.

It was such a friendly and positive and practical experience. As always. Thank you so much for taking such good care of Hurley and of us as his caregivers!

Hello, I thought your service was excellent! will definitely come back with Tio to get his teeth cleaned.

We arrived 15 minutes ahead as per instructions, but we then had to wait outside in the heat until 9:00 a.m. because of COVID precautions. I am guessing that the email asking us to come early was a pre-COVID email. That is the reason for 4 stars in question 2. Other than that, everything else was spectacular. Thank you for taking on Ziggy as a patient. Don & Mary Lou

Under the current circumstances with COVID-19 I felt the staff did their best to provide a good service.

I love the customer service I recieved at your vet s office. Best vet I ve ever had and I ve had animals for 30+ years. Thoughtful and great follow up!

The staff at BWVAH are always kind and compassionate . We love bringing our pets here, and will continue to recommend them for care!

Overall, very good experience and professional and friendly service.