97.69% Ratings based on 861 Reviews and Surveys on Yelp on Google Maps
Office Information
10323 East Washington
Chagrin Falls, OH 44023
Office Hours
Opening Hours | Closing Hours | |
Monday | 8:00 AM | 7:00 PM |
Tuesday | 8:00 AM | 7:00 PM |
Wednesday | 8:00 AM | 2:00 PM |
Thursday | 8:00 AM | 7:00 PM |
Friday | 8:00 AM | 5:00 PM |
Saturday | 8:00 AM | 2:00 PM |
Review( 666 ) : 101 / 861
March 20, 2021
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I cannot wait until a visit is a complete visit, where pet and owner can be a part of the visit.
Review( 665 ) : 102 / 861
March 18, 2021
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Need to allow people clients who have had their Covid shots to come in with their pets again ! I own a business and allow clients in one at a time and must wear a mask upon entry.
Review( 664 ) : 103 / 861
March 17, 2021
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I called in a panic due to my cat falling, and with never being there before, they openly and kindly had me come in right away. I feel my cat s care was done the right way and that she was in good hands. Will definitely be back with my animals in the future.
Review( 662 ) : 104 / 861
February 28, 2021
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I mentioned that my dog was dragging his butt on the floor more than normal. They performed a procedure to express his anal glands. I didn’t request this procedure and was only informed after it was performed and added to my bill. It was 150 dollars that I was not ready to spend nor asked if I wanted to spend, and by the admission of the veterinarian herself resulted in only a small amount being expressed, which, to me, sounds as though it was unnecessary. I was never told if there was a reason that my dog would be dragging himself on the floor more than usual.
Review( 660 ) : 105 / 861
February 07, 2021
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I have been bringing all of my pets here for years now and love everyone here. This is a very wonderful, compassionate, caring with thorough diagnosis and help with my pets. Special thanks to the staff but also Dr Paul, and Dr Brynne for their outstanding care I get when I bring my pets.
Review( 658 ) : 106 / 861
January 31, 2021
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I dropped my dog off at the curbside for a heartworm injection. The staff was beyond friendly and handled the appointment very quickly and professionally. I did not need to see the doctor.
Review( 657 ) : 107 / 861
January 29, 2021
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Remove or give a N/A on the reviews. I do not know what the inside of clinic looks like as Governor mandate does not allow entry.
Review( 649 ) : 108 / 861
December 18, 2020
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Extremely efficient and friendly staff
Review( 648 ) : 109 / 861
December 15, 2020
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The vets and all the people work there are wonderful!
Review( 646 ) : 110 / 861
December 10, 2020
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As always, Dr. Clemens and his staff were excellent in their care for our pet. Thank you all. Randy and Sharon Verner.
Review( 644 ) : 111 / 861
November 27, 2020
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Always a great experience!
Review( 643 ) : 112 / 861
November 23, 2020
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Very prompt and as a new patient we were able to get an appointment quickly! We are new to the area and will return.
Review( 638 ) : 113 / 861
October 31, 2020
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Love Doc Clemens I wouldn’t go to any other vet. He is thorough and explains everything.
Review( 634 ) : 114 / 861
October 22, 2020
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Thank you for a very warm welcome to your practice. I look forward to meeting everyone when we go back to normal/semi-normal. Scout thanks you as well. Sincerly, Kelly Grubaugh
Review( 631 ) : 115 / 861
October 16, 2020
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Dr. Clemens has been our vet for many years. He and the staff are the best and I d recommend them to anyone.
Review( 630 ) : 116 / 861
October 07, 2020
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Always accommodating and always a great staff.
Review( 625 ) : 117 / 861
September 20, 2020
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Very difficult to answer many questions . This survey was originated before Covid . Many questions were N/A. But , I have been , my pet , Maggie been apart of Dr. Paul for many years . Very satisfied with everything. Rick
Review( 620 ) : 118 / 861
September 05, 2020
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All were concerned for Tas s comfort
Review( 619 ) : 119 / 861
September 02, 2020
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Don’t understand how to rate with the stars. Explain what to do?? Carol Gyorki
Review( 617 ) : 120 / 861
August 10, 2020
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the whole team is amazing thank you
Review( 614 ) : 121 / 861
July 28, 2020
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The Dr. Was very prompt in keeping me informed. Diane Keehl
Review( 613 ) : 122 / 861
July 28, 2020
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The only complaint I have is that I explained my cat has not been to a vet and was very nervous about bringing him in. He is 20 years old. I understand because of COVID why people can t come in with their animals but I think you need to look at some special circumstances that may come up.
Review( 612 ) : 123 / 861
July 23, 2020
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First, I had to wait over 10 minutes for someone to come out to get my dog. I called again after 10 minutes. I m not sure if they forgot about us, or what. Second, I really was put off by the vet tech telling me that they found a heart murmur in my dog and I asked why would it show up now and she said it was because of age - I told her, dumbfounded, He s not even 2. She clearly didn t have any idea and I did not speak to the vet. She came back out and tried to make me feel better by saying, It is very mild.... It didn t give me any confidence that they knew what they were talking about, or cared, frankly.
Review( 611 ) : 124 / 861
July 22, 2020
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I have taken all my pets to Dr. Clements and I intend to keep him as my Vet until he decides to retire. Hopefully, in October, I will have another IW puppy for him to keep healthy.
Review( 609 ) : 125 / 861
July 20, 2020
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Due to COVID 19 did not enter building and had to wait in car. Therefore did not witness exam. I was briefed over the phone to my satisfaction