Auburn Veterinary Hospital logo

Auburn Veterinary Hospital

97.69% Ratings based on 861 Reviews and Surveys on Yelp on Google Maps

Office Information

10323 East Washington
Chagrin Falls, OH 44023

Office Hours

Opening Hours Closing Hours
Monday8:00 AM7:00 PM
Tuesday8:00 AM7:00 PM
Wednesday8:00 AM2:00 PM
Thursday8:00 AM7:00 PM
Friday8:00 AM5:00 PM
Saturday8:00 AM2:00 PM

Review( 666 ) : 101 / 861

Review by CathJ

I cannot wait until a visit

March 20, 2021

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: CathJ

I cannot wait until a visit is a complete visit, where pet and owner can be a part of the visit.

Review( 665 ) : 102 / 861

Review by LaurB

Need to allow people clients

March 18, 2021

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: LaurB

Need to allow people clients who have had their Covid shots to come in with their pets again ! I own a business and allow clients in one at a time and must wear a mask upon entry.

Review( 664 ) : 103 / 861

Review by MariD

I called in a panic due to

March 17, 2021

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: MariD

I called in a panic due to my cat falling, and with never being there before, they openly and kindly had me come in right away. I feel my cat s care was done the right way and that she was in good hands. Will definitely be back with my animals in the future.

Review( 662 ) : 104 / 861

Review by DaviC

I mentioned that my dog was

February 28, 2021

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: DaviC

I mentioned that my dog was dragging his butt on the floor more than normal. They performed a procedure to express his anal glands. I didn’t request this procedure and was only informed after it was performed and added to my bill. It was 150 dollars that I was not ready to spend nor asked if I wanted to spend, and by the admission of the veterinarian herself resulted in only a small amount being expressed, which, to me, sounds as though it was unnecessary. I was never told if there was a reason that my dog would be dragging himself on the floor more than usual.

Review( 660 ) : 105 / 861

Review by ThomH

I have been bringing all of

February 07, 2021

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: ThomH

I have been bringing all of my pets here for years now and love everyone here. This is a very wonderful, compassionate, caring with thorough diagnosis and help with my pets. Special thanks to the staff but also Dr Paul, and Dr Brynne for their outstanding care I get when I bring my pets.

Review( 658 ) : 106 / 861

Review by PatrM

I dropped my dog off at the

January 31, 2021

Overall satisfaction

Staff

Willingness To Return

Willingness To Referr

Waiting Time

Review By: PatrM

I dropped my dog off at the curbside for a heartworm injection. The staff was beyond friendly and handled the appointment very quickly and professionally. I did not need to see the doctor.

Review( 657 ) : 107 / 861

Review by AaroS

Remove or give a N/A on the

January 29, 2021

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: AaroS

Remove or give a N/A on the reviews. I do not know what the inside of clinic looks like as Governor mandate does not allow entry.

Review( 649 ) : 108 / 861

Review by HeidC

Extremely efficient and friendly

December 18, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: HeidC

Extremely efficient and friendly staff

Review( 648 ) : 109 / 861

Review by LynnS

The vets and all the people

December 15, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: LynnS

The vets and all the people work there are wonderful!

Review( 646 ) : 110 / 861

Review by SharV

As always, Dr. Clemens and

December 10, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: SharV

As always, Dr. Clemens and his staff were excellent in their care for our pet. Thank you all. Randy and Sharon Verner.

Review( 644 ) : 111 / 861

Review by MaryR

Always a great experience!

November 27, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: MaryR

Always a great experience!

Review( 643 ) : 112 / 861

Review by MollJ

Very prompt and as a new patient

November 23, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: MollJ

Very prompt and as a new patient we were able to get an appointment quickly! We are new to the area and will return.

Review( 638 ) : 113 / 861

Review by SusaW

Love Doc Clemens I wouldn’t

October 31, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: SusaW

Love Doc Clemens I wouldn’t go to any other vet. He is thorough and explains everything.

Review( 634 ) : 114 / 861

Review by KellG

Thank you for a very warm

October 22, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: KellG

Thank you for a very warm welcome to your practice. I look forward to meeting everyone when we go back to normal/semi-normal. Scout thanks you as well. Sincerly, Kelly Grubaugh

Review( 631 ) : 115 / 861

Review by DebbS

Dr. Clemens has been our vet

October 16, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: DebbS

Dr. Clemens has been our vet for many years. He and the staff are the best and I d recommend them to anyone.

Review( 630 ) : 116 / 861

Review by KellH

Always accommodating and always

October 07, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: KellH

Always accommodating and always a great staff.

Review( 625 ) : 117 / 861

Review by RichB

Very difficult to answer many

September 20, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: RichB

Very difficult to answer many questions . This survey was originated before Covid . Many questions were N/A. But , I have been , my pet , Maggie been apart of Dr. Paul for many years . Very satisfied with everything. Rick

Review( 620 ) : 118 / 861

Review by TammF

All were concerned for Tas s

September 05, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: TammF

All were concerned for Tas s comfort

Review( 619 ) : 119 / 861

Review by CaroG

Don’t understand how to rate

September 02, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: CaroG

Don’t understand how to rate with the stars. Explain what to do?? Carol Gyorki

Review( 617 ) : 120 / 861

Review by CharJ

the whole team is amazing thank

August 10, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: CharJ

the whole team is amazing thank you

Review( 614 ) : 121 / 861

Review by DianK

The Dr. Was very prompt in

July 28, 2020

Overall satisfaction

Staff

Provider

Willingness To Return

Willingness To Referr

Waiting Time

Review By: DianK

The Dr. Was very prompt in keeping me informed. Diane Keehl

Review( 613 ) : 122 / 861

Review by MandB

The only complaint I have

July 28, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: MandB

The only complaint I have is that I explained my cat has not been to a vet and was very nervous about bringing him in. He is 20 years old. I understand because of COVID why people can t come in with their animals but I think you need to look at some special circumstances that may come up.

Review( 612 ) : 123 / 861

Review by TinaB

First, I had to wait over

July 23, 2020

Overall satisfaction

Staff

Provider

Willingness To Return

Willingness To Referr

Waiting Time

Review By: TinaB

First, I had to wait over 10 minutes for someone to come out to get my dog. I called again after 10 minutes. I m not sure if they forgot about us, or what. Second, I really was put off by the vet tech telling me that they found a heart murmur in my dog and I asked why would it show up now and she said it was because of age - I told her, dumbfounded, He s not even 2. She clearly didn t have any idea and I did not speak to the vet. She came back out and tried to make me feel better by saying, It is very mild.... It didn t give me any confidence that they knew what they were talking about, or cared, frankly.

Review( 611 ) : 124 / 861

Review by CathJ

I have taken all my pets to

July 22, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: CathJ

I have taken all my pets to Dr. Clements and I intend to keep him as my Vet until he decides to retire. Hopefully, in October, I will have another IW puppy for him to keep healthy.

Review( 609 ) : 125 / 861

Review by AlanN

Due to COVID 19 did not enter

July 20, 2020

Overall satisfaction

Staff

Provider

Facility it self

Willingness To Return

Willingness To Referr

Waiting Time

Review By: AlanN

Due to COVID 19 did not enter building and had to wait in car. Therefore did not witness exam. I was briefed over the phone to my satisfaction