97.69% Ratings based on 861 Reviews and Surveys on Yelp on Google Maps
Office Information
10323 East Washington
Chagrin Falls, OH 44023
Office Hours
Opening Hours | Closing Hours | |
Monday | 8:00 AM | 7:00 PM |
Tuesday | 8:00 AM | 7:00 PM |
Wednesday | 8:00 AM | 2:00 PM |
Thursday | 8:00 AM | 7:00 PM |
Friday | 8:00 AM | 5:00 PM |
Saturday | 8:00 AM | 2:00 PM |
Review( 605 ) : 126 / 861
July 16, 2020
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On vaccines I d like explanations on the practicality/durability of them versus just saying the dog needs them. You should be scoping the benefits of the vaccine to me versus me having to look up information online.... You appear to be a bit more motivated by your profits than the care of my pet
Review( 600 ) : 127 / 861
July 04, 2020
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Some questions could not be answers due to new safe practices because of covid-19 .... But overall I was pleased with everything about the care of my pet. Thank you and nice job with the safe practices due to the covid-19
Review( 598 ) : 128 / 861
June 28, 2020
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I am dumbfounded that a urinary tract/kidney infection cost me $380
Review( 597 ) : 129 / 861
June 22, 2020
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The fact that I was able to enter the office with my dogs was great. It put the dogs and myself at ease. Sure appreciate privately owned and operated vet care. The techs are super nice and very helpful
Review( 596 ) : 130 / 861
June 19, 2020
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I didn’t come inside and gizmo just had bordatella shot so can’t really answer many questions
Review( 594 ) : 131 / 861
June 18, 2020
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I would like to thank everyone that took care of Belle and to accommodate her without an appointment. It was scary for me to not know what was wrong with her and the staff made me feel confident in leaving her there. Thank you again. As always I can never ask for better care for my fur babies.
Review( 591 ) : 132 / 861
June 11, 2020
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Never went inside due to curbside service because of COVID-19. Never saw or spoke to the Vet. However, loved the fast and friendly service from my car. ??
Review( 590 ) : 133 / 861
June 10, 2020
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So far so good. Incision looks good. Long road back. Thx all
Review( 588 ) : 134 / 861
June 06, 2020
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Very caring staff and Dr Clemens was very thorough.
Review( 586 ) : 135 / 861
May 28, 2020
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Everything was excellent. Timely for an appointment, timely for the staff coming to car and doctor’s responds.
Review( 583 ) : 136 / 861
May 23, 2020
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The staff are always so welcoming and understanding of my pet s anxiety. I will continue to recommend this practice to family and friends!
Review( 581 ) : 137 / 861
May 21, 2020
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Both Dr. Stumpe and Dr. Clemens are wonderful veterinarians and just as wonderful people. Your staff is kind to everyone and thorough also. I love how much you follow up (even weeks after my appointment). Your concern for my Golden Retriever Jack is outstanding. You know I love him very much and you always treat him with such kindness and care. Thanks for always being there for us, even during these pandemic times. Auburn is AWESOME
Review( 580 ) : 138 / 861
May 20, 2020
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Wouldn’t trust my kiddos with anyone else?? Dr. C and Jessica the BEST!
Review( 577 ) : 139 / 861
May 17, 2020
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I have been bringing my pets to Dr. Clemmems for over 25 years. He and his staff have always taken great care them. They are compassionate and very easy to talk to and ask questions. I have recommended this practice to people I know many times.
Review( 576 ) : 140 / 861
May 16, 2020
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FYI..I brought my dog to be groomed. My dog is 17 yrs old. The staff is aware. The groomer is aware and she was treated very well. I was very pleased. Due to the current pandemic restrictions, everything went very smoothly. I could get used to the staff coming out to me and bringing my dog out. Even if my dog didn’t feel pampered...I did.
Review( 571 ) : 141 / 861
May 13, 2020
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I will talk to someone one day about it. Judy Vernon
Review( 570 ) : 142 / 861
May 03, 2020
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The areas rated N/A were due to the COVID-19 procedures. We did not enter the building, but the new procedures worked very well. The email explaining the new procedures was easy to understand.
Review( 564 ) : 143 / 861
April 17, 2020
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EVERYONE at Auburn Veterinary Hospital cares about my pet and also respects my time and wishes. In these days of the coronavirus pandemic, I did not answer the questions about the interior of the business. Rather, I was met at my vehicle instead of possibly spreading an illness inside the facility. All aspects of Auburn Veterinary Hospital are rated Excellent.
Review( 562 ) : 144 / 861
April 05, 2020
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Due to coronavirus, your staff came to car to get dogs, that is why I answered n/a to so many questions. We love you guys and appreciate all that you’re doing for our pets especially in these tough times
Review( 561 ) : 145 / 861
April 03, 2020
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Because of the situation of the country & world I really can’t answer your survey because I had to stay in my car & didn’t actually have any contact with your staff. It was easy to get Baker in for a checkup & the staff seemed friendly on the phone & the 2 young ladies that came to my car. I’ll be back soon for follow up appointments for Baker!
Review( 559 ) : 146 / 861
March 16, 2020
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I called in to say I was running ten minutes late and asked if I would still be able to keep my appointment, After a very lengthy hold ( I was almost there), the receptionist came back and said they were completely booked and I would not be able to keep my appointment and would need to reschedule. I decided then that I would still come to the office and collect the records for my pet and schedule an appointment elsewhere. When I arrived at the office there was not a single person waiting, the receptionists hardly paid attention to me and were busy in their own conversations. I then asked for my pets records which were given to me readily. I have never witnessed such a disregard for customer service.
Review( 558 ) : 147 / 861
March 15, 2020
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Dr. Paul and his staff were prompt, professional, gentle, and thorough both in handling my dog and discussing with me.
Review( 557 ) : 148 / 861
March 13, 2020
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Thanks
Review( 556 ) : 149 / 861
March 13, 2020
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So much care and patience and kindness. Everything you would want for your pet.
Review( 554 ) : 150 / 861
March 07, 2020
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Thank you for all of the compassionate care that we have received over the years.Recommended you often. Sincerely, C. Fromhercz