Dr. B was very thorough and spent the time necessary to assess the symptoms of my senior dog and recommend a plan going forward.

Everything was excellent

great staff

We are so pleased with the level of care our beloved pups receive at this practice.

Great experience for Me and my dog.

Dr. Carter has been my vet for several years and think he s the best.

Very nice facility and Dr. Carter is wonderful and caring vet.

To whom it concerns in ownership/management at Kindness, My wife and I had a rather frustrating experience the other day at the vet, specifically during the check out process. I am bringing this to your attention so that you understand how we had to process the chain of events and you can take it into account for future interactions with customers (and hopefully us as well depending on how you decide to respond to this message). We took our small dog peewee into the office to get his teeth cleaned, and he ended up needing an extraction of one tooth. My wife had a phone call with Dr. Carter where he specifically stated that peewee would NOT need medicine because he was only having 1 extraction and had pain medicine before the cleaning, but that he would need an x ray, to which my wife agreed to these terms. When I arrived to pick peewee up at check out, I was simply told “your total is $457”. That’s it… no context, no explanation, just a significant and expected dollar amount I was to pay. I asked for an itemized list of services, which seemed to come as a surprise to the vet tech that helped me, and she thought I meant a receipt after payment, so I had to explain that I wanted to know what I was paying for prior to paying. I reviewed the receipt and went over the details with my wife to which she was very surprised, especially because we had worked with Springhill previously and the pricing was significantly different. We made the mistake of assuming pricing would be somewhat similar, but that is our fault for making that assumption. Here’s where we got really frustrated though… When I pointed out the discrepancy about the medicine that was on our bill that we were told we did NOT need, the vet tech had to go get Dr. Carter to figure out what was going on. A minute later he comes out, and simply stated that he misspoke and that peewee did need the medicine, without any ownership over misguiding us previously. I looked him in the eyes as he gave me a lackluster explanation of what happened, then I addressed the lack of transparency in the check out process, in our expectations in pricing from our previous interaction with Dr. Carter and his team at Springhill, and our desire to feel more confident in what we are being told. To put it nicely, I could tell that our situation was not a priority in that moment and the team at Kindness just wanted me to move along. You guys are busy and you deal with annoying customers often; I get it. (In fact the whole front desk staff was dealing with a customer on the phone and made it very apparent how annoyed they were; but that’s another conversation for you guys to handle internally). I don’t know what all is going on with the transition from Springhill to Kindness, and I’m not a vet or a vet tech so I don’t understand the stressors you guys deal with, but I DO know that today we were dealt a hand of “it costs what it costs, so stop asking questions, pay the bill and move on” when we expected a much different, professional, and courteous experience. I am not a fan of bringing up problems without proposing solutions, so here is an idea: Make sure customers know what they are paying for and why. Explain it to them BEFORE asking them to pay it. If a mistake is made or something is misspoken; own it! Take responsibility and reflect it in how you bill your customer, so they are not stuck with the misfortune of not knowing what’s going on and also having to pay for it. None of those things happened today and that’s what was so frustrating to us. In my opinion, this is customer service and business ethics 101, and I hope this message helps paint that picture for you guys. We will have a hard time returning to Kindness without any sort of acknowledgement to how our experience was handled. Please do with that information what you feel you responsibly should. Thank you for your consideration on this matter. - Justin & Glenna

I have heard nothing but good things about Kindness, so I was happy that Dr. Carter joined the other vets there. I was totally happy with my first visit to Kindness and look forward to having my Daisy treated there.

When Smasher came into the office it disrupted the waiting room. Even though he didn t bark or make a noise. The staff went into overdrive to get others into rooms so we had somewhere to sit so we didn t disturb the pups and cats. Then, another dog was about to come in and Smasher started barking. They found a room quickly for him. Thank you! We Love Dr. B and are sad he will be retiring but happy for him. Hopefully will have the same repro with the other Vets.

Dr. Neeman and staff are always going above and beyond with help and comfort for my dogs and myself!

Dr. Nancy was wonderful!

a procedure to flush eyes was asked to be performed while she was under but didnt happen and still waiting for answer as to why could not be performed, other then that was good service just need to set up follow up to remove stiches possibly on Friday, that i called earlier today to get set up and also waiting on call back

We have changed our care to this hospital/vet care from one that was so busy they could not answer the phone (recording- no call back) two weeks out for appointment, so if the dog was sick - too bad. Dr. Neiman is approachable and the people at the front ask pertinant questions ( after they answer the phone) and I am in hog-dog heavan!!

With merge with Springhill Vet Clinic & Dr Carter(from which I come) I think y’all are doing a great job of ironing out the wrinkles. I realize it will take a little time to merge. My dogs , Medusa & Victoria were not nervous at all

I was so impressed! My bassets were beautiful after going to “beauty salon”. The staff were professional and very kind. This is the first appointment at Kindness’s after Springhill Vet merged with them. 5 star….so happy to give comments!!!

It was a great visit. Just a comment, my dogs saw Dr. Carter at Springhill for years. Kindness is higher on the Vetsulin for two bottles. I would pay just under $100. at Springhill and I paid $122. at Kindness. Nail trim was $10.50 at Springhill and Kindness was $18.50. I’m sure everything was higher. It’s not a deal breaker, just a comment. Everything is going up in prices.

I was surprised the cost of simple nail trim was significantly higher than it was at springhill vet clinic.

Dr. Carter is great and shows care for our little baby.

Don t change a thing!! Dr. Neeman Rocks!!! We would never even consider taking our pets anywhere else!

It was my first time there and I loved it. Being a patient of Dr. Carter’s I was nervous about changing but everyone was so nice and sweet to my dog. And I’m so happy with Dr. Carter as my vet. The staff was very caring and I even saw someone pick up the ashes of their pet and the staff that gave it showed a true sadness in their face and empathy for what that pet owner must be feeling. That says so much to me and tells me I’ve picked the right place to care for my little furry babies. I’ve already told 2 people they need to switch and come to your office.

I switched over to your practice several months ago. Our family has 3 dogs and two cats. I am very happy that we found you but I was disappointed in the pricing of some of the meds I had to purchase for my German shepherd to help with pain. I wanted to get double the amount but the girl told me that it would be more than double the price. It was also cheaper the month prior when purchasing just a few which I thought was very weird.

This was my first visit to Kindness Small Animal Hospital and I was very impressed with the facilities and with the staff.

you are all 5 star and thank you for taking us so quickly

Will be back-everyone super pet/human friendly.