Auburn Veterinary Hospital logo

Auburn Veterinary Hospital

97.69% Ratings based on 861 Reviews and Surveys on Yelp on Google Maps

Office Information

10323 East Washington
Chagrin Falls, OH 44023

Office Hours

Opening Hours Closing Hours
Monday8:00 AM7:00 PM
Tuesday8:00 AM7:00 PM
Wednesday8:00 AM2:00 PM
Thursday8:00 AM7:00 PM
Friday8:00 AM5:00 PM
Saturday8:00 AM2:00 PM

Review( 605 ) : 126 / 861

Review by NancK

On vaccines I d like explanations

July 16, 2020

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Review By: NancK

On vaccines I d like explanations on the practicality/durability of them versus just saying the dog needs them. You should be scoping the benefits of the vaccine to me versus me having to look up information online.... You appear to be a bit more motivated by your profits than the care of my pet

Review( 600 ) : 127 / 861

Review by JuliV

Some questions could not be

July 04, 2020

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Review By: JuliV

Some questions could not be answers due to new safe practices because of covid-19 .... But overall I was pleased with everything about the care of my pet. Thank you and nice job with the safe practices due to the covid-19

Review( 598 ) : 128 / 861

Review by StepD

I am dumbfounded that a urinary

June 28, 2020

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Review By: StepD

I am dumbfounded that a urinary tract/kidney infection cost me $380

Review( 597 ) : 129 / 861

Review by IslaA

The fact that I was able to

June 22, 2020

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Review By: IslaA

The fact that I was able to enter the office with my dogs was great. It put the dogs and myself at ease. Sure appreciate privately owned and operated vet care. The techs are super nice and very helpful

Review( 596 ) : 130 / 861

Review by LeslL

I didn’t come inside and gizmo

June 19, 2020

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Review By: LeslL

I didn’t come inside and gizmo just had bordatella shot so can’t really answer many questions

Review( 594 ) : 131 / 861

Review by DawnM

I would like to thank everyone

June 18, 2020

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Review By: DawnM

I would like to thank everyone that took care of Belle and to accommodate her without an appointment. It was scary for me to not know what was wrong with her and the staff made me feel confident in leaving her there. Thank you again. As always I can never ask for better care for my fur babies.

Review( 591 ) : 132 / 861

Review by CherP

Never went inside due to curbside

June 11, 2020

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Review By: CherP

Never went inside due to curbside service because of COVID-19. Never saw or spoke to the Vet. However, loved the fast and friendly service from my car. ??

Review( 590 ) : 133 / 861

Review by PhilB

So far so good. Incision looks

June 10, 2020

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Review By: PhilB

So far so good. Incision looks good. Long road back. Thx all

Review( 588 ) : 134 / 861

Review by MaryO

Very caring staff and Dr Clemens

June 06, 2020

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Review By: MaryO

Very caring staff and Dr Clemens was very thorough.

Review( 586 ) : 135 / 861

Review by Anonymous

Everything was excellent.

May 28, 2020

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Review By: Anonymous

Everything was excellent. Timely for an appointment, timely for the staff coming to car and doctor’s responds.

Review( 583 ) : 136 / 861

Review by LaurD

The staff are always so welcoming

May 23, 2020

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Review By: LaurD

The staff are always so welcoming and understanding of my pet s anxiety. I will continue to recommend this practice to family and friends!

Review( 581 ) : 137 / 861

Review by SaraS

Both Dr. Stumpe and Dr. Clemens

May 21, 2020

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Review By: SaraS

Both Dr. Stumpe and Dr. Clemens are wonderful veterinarians and just as wonderful people. Your staff is kind to everyone and thorough also. I love how much you follow up (even weeks after my appointment). Your concern for my Golden Retriever Jack is outstanding. You know I love him very much and you always treat him with such kindness and care. Thanks for always being there for us, even during these pandemic times. Auburn is AWESOME

Review( 580 ) : 138 / 861

Review by KathN

Wouldn’t trust my kiddos with

May 20, 2020

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Review By: KathN

Wouldn’t trust my kiddos with anyone else?? Dr. C and Jessica the BEST!

Review( 577 ) : 139 / 861

Review by RebeH

I have been bringing my pets

May 17, 2020

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Review By: RebeH

I have been bringing my pets to Dr. Clemmems for over 25 years. He and his staff have always taken great care them. They are compassionate and very easy to talk to and ask questions. I have recommended this practice to people I know many times.

Review( 576 ) : 140 / 861

Review by StevZ

FYI..I brought my dog to be

May 16, 2020

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Review By: StevZ

FYI..I brought my dog to be groomed. My dog is 17 yrs old. The staff is aware. The groomer is aware and she was treated very well. I was very pleased. Due to the current pandemic restrictions, everything went very smoothly. I could get used to the staff coming out to me and bringing my dog out. Even if my dog didn’t feel pampered...I did.

Review( 571 ) : 141 / 861

Review by JudyV

I will talk to someone one

May 13, 2020

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Review By: JudyV

I will talk to someone one day about it. Judy Vernon

Review( 570 ) : 142 / 861

Review by MichD

The areas rated N/A were due

May 03, 2020

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Review By: MichD

The areas rated N/A were due to the COVID-19 procedures. We did not enter the building, but the new procedures worked very well. The email explaining the new procedures was easy to understand.

Review( 564 ) : 143 / 861

Review by TherS

EVERYONE at Auburn Veterinary

April 17, 2020

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Review By: TherS

EVERYONE at Auburn Veterinary Hospital cares about my pet and also respects my time and wishes. In these days of the coronavirus pandemic, I did not answer the questions about the interior of the business. Rather, I was met at my vehicle instead of possibly spreading an illness inside the facility. All aspects of Auburn Veterinary Hospital are rated Excellent.

Review( 562 ) : 144 / 861

Review by BridG

Due to coronavirus, your staff

April 05, 2020

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Review By: BridG

Due to coronavirus, your staff came to car to get dogs, that is why I answered n/a to so many questions. We love you guys and appreciate all that you’re doing for our pets especially in these tough times

Review( 561 ) : 145 / 861

Review by TerrK

Because of the situation of

April 03, 2020

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Review By: TerrK

Because of the situation of the country & world I really can’t answer your survey because I had to stay in my car & didn’t actually have any contact with your staff. It was easy to get Baker in for a checkup & the staff seemed friendly on the phone & the 2 young ladies that came to my car. I’ll be back soon for follow up appointments for Baker!

Review( 559 ) : 146 / 861

Review by DonnM

I called in to say I was running

March 16, 2020

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Review By: DonnM

I called in to say I was running ten minutes late and asked if I would still be able to keep my appointment, After a very lengthy hold ( I was almost there), the receptionist came back and said they were completely booked and I would not be able to keep my appointment and would need to reschedule. I decided then that I would still come to the office and collect the records for my pet and schedule an appointment elsewhere. When I arrived at the office there was not a single person waiting, the receptionists hardly paid attention to me and were busy in their own conversations. I then asked for my pets records which were given to me readily. I have never witnessed such a disregard for customer service.

Review( 558 ) : 147 / 861

Review by RebeK

Dr. Paul and his staff were

March 15, 2020

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Review By: RebeK

Dr. Paul and his staff were prompt, professional, gentle, and thorough both in handling my dog and discussing with me.

Review( 557 ) : 148 / 861

Review by ChriN

Thanks

March 13, 2020

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Review By: ChriN

Thanks

Review( 556 ) : 149 / 861

Review by CaroC

So much care and patience

March 13, 2020

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Review By: CaroC

So much care and patience and kindness. Everything you would want for your pet.

Review( 554 ) : 150 / 861

Review by CaroF

Thank you for all of the compassionate

March 07, 2020

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Review By: CaroF

Thank you for all of the compassionate care that we have received over the years.Recommended you often. Sincerely, C. Fromhercz