I wish masks were still required.

I specifically asked the check in nurse upon arrival for Maggie’s total bill for her spay procedure, including medicines to take upon discharge. I was told $304. However upon pick up I learn that the procedure itself is $395 and then the costs of the discharge medicines are on top of that. I get that mistakes are made, however this should not happen, especially when she’s using the computer to assist in answering my question. (Obviously withstanding any unforeseen complications that need to be tended to.) I stay here because of my lengthy relationship with Dr. Roddy, but this is not the first time, and I’m at about my end with the lack of transparency regarding the billing procedures.

Daycare check in is very slow. Appears there is only one employee that comes up front to get dogs.

This visit was good. We love Dr. Copeland. But the receptionist the next day when we came to get meds was awful. I called ahead to get the meds brought out to my car and she said she would. But 15 minutes later nothing. I asked for her to bring the meds out because I had a sleeping baby in the car. But finally I had to wake my kiddo up and go inside. Then I was informed that they didn t have the medicine that I needed at that location and I needed to go to the bixby location. I just stared at her and said okay why didn t you call and tell me any of this?! Or even tell me that you couldn t bring my meds out to the car while I just set out there waiting. I mean I called when I got there!

It s always a pleasure seeing Dr. Caruso and the staff. Everyone is friendly, timely and I feel like Dr. Caruso truly cares about my fur babies.

I did not receive a call or text about bloodwork or fecal exam results. I also had to come back to facility to get fecal container and then come back to bring fecal sample. A reminder to bring that to appt would have been helpful. Also on my receipt it indicated fecal was collected at time of exam however I got a call that it wasn’t so not sure if other services were done at time of exam either that I paid for .

Great visit again, professional staff, just an all around great clinic

I have always been pleased with Dr. Angela Meredith. She is professional and caring for our pet. All my appointments are scheduled with her. The reception staff is always polite.

This place is absolutely wonderful! I can tell how much they love all of the babies that step their paws into the clinic!

I dropped off a stool sample for my dog and it was misplaced so I have to return to get another kit and then again to return sample. I was offered a free pedicure for my pet because of the inconvenience which was a nice gesture; but don t understand how sample was misplaced.

I always feel like staff listens to me. My visit gave me peace of mind.

Front desk person (Jayden) was rude upon arrival and check-in.

Wonderful service. Keep up the great work!

Our 6 month supply of one of the medications was only 4 months when we got home. It was taken care of easily but it begs the question why they were missing as the box was not sealed which is what I would expect. But handled quickly and easily so not a huge deal.

When I called to make the appointment, the lady on the phone wasn’t friendly. She answers the phone like “ughhh Rivertrail animal hospital”. She also seemed annoyed when I was trying to find an appointment time that fit best with my schedule. Other than that one occurrence, I love this clinic! Everyone is so helpful and kind!

I love everything about River Trails. You have great doctors and support staff. I Love Christine my groomer!

Most always put on hold when calling. Get rid of the ridiculous mask mandate.

Thank you to Amanda, Chryssa for helping me keep all the records clear and being so patient with NBRAN and always being there for our pups. Thank you to the doctors for helping our rescue and spending the time covering the exam and problems with me.

I’ve been a loyal customer for years having adopted 2 dogs from Barbara

We love Dr Meredith??

Always great care

The grooming area smells terrible. The grooming is good

Really liked Dr. Roddy Roberts he was so good with Gunner??.

Christine is great

Dr. Smith goes above and beyond in care, compassion, and explanation of what is going on.