I love Dr. Roberts and so does Charlie.

We were originally referred to RTAH because one of our dogs developed some aggression issues. The same procedure to get the dog in the back has been used each time: she and I go into a waiting room and I hand the leash through the door to a vet tech. This was the procedure that RTAH gave us the first time. I understand that with the current health precautions some normal ways of doing things get lost in the shuffle a bit. However, when I first called to make the appointment I explained that the vet tech would not be able to come get the dog from the car but that we d have to use the same procedure as before. When I showed up to let them know we had arrived, I had to explain the whole thing again. When I got inside to a room, I had to explain it again when the vet tech came in. This was pretty frustrating - especially since the reason we use RTAH is because of a referral regarding handling these exact type of situations. I had another issue which was not clarified. I ll probably be calling in today to find out about it. My first call last week was to see if we could get medication to apply to our dog s ear for a yeast infection. She had one in November 2017 that progressed from that medication to getting her ears packed. After the person on the phone consulted with the vet, I was told that the dog needed to come in as it had been too long and the vet needed to test the stuff in the dog s ear. Well, that s unfortunate since the dog has to be sedated to be examined, but at least I can get on board. Unfortunately, the issue progressed before we could get her in and it resulted in having to get the ear packed again. Only after I got home did I see that the notation on the documents said the dog was treated for a bacterial infection - not yeast. I tried calling but the office for clarification but it was closed. I reached out on Messenger since it said responses were quick there. I got an immediate auto-response but nothing in the three days since. Just not the greatest experience. I could chalk it up to having to adjust for these health precautions, but I haven t had as much trouble with the vet I use for my four other animals.

Dr. Suzanne Caruso is amazing. I was so stressed about my dog Marnie -- the meds were successful and the exchange with Dr. Caruso soothed my anxiety. She s a peach!!!!

I appreciate how well and how quickly you handled our appointment with this virus going around! You all are doing a great job!

I am impressed with your efforts during this Coronavirus time period. Thank you so much for keeping your employees and human clients safe. ??

In regards to question #6 - Due to Corona virus outbreak, I did not go inside.

Considering the conditions, it was fine.

Great! Appreciated the COVID-19 precautions.

It was a good experience! I do wonder why it takes so long for them to groom Bailey. I dropped her off at 7:30am and she wasn’t done until after 3pm. I would like to see that time shortened if possible. Appreciate you all!!

Entire team is always helpful, informative, and efficient.

Everything was perfect, and I was touched to have received a phone call two days later to check on our parvo puppy who we took to a 24 hour hospital. I chose this office because they were able to see us quicker than anyone else we called, but after they cared enough to check on us, we will be making them our primary vet.

I’m so glad I found RiverTrails! Each team member truly cares for each pet.

I am very impressed with your services which goes beyond expectations. Thank you so much for extending such good care of Miss Daisy. Without the care you are extending to her she would not be expected to live the normal life of a Shih Tzu.

Due to the Covid19 precautions and at your request I did not enter the facility. My Sadie was in and out quickly so no complaints.

Wonderful staff, couldn t ask for better.

I really appreciate the steps taken to protect people and keep it clean in this pandemic. Also, grateful for working us in and the excellent and compassionate care of everyone there! Really glad I chose your office for our Ellie s care!

We ve been in many times. The doctors are outstanding and the ease of getting an appointment is fantastic. With this said I am stunned at how impersonal and unhappy the reception staff are. The nurse staff have been marginally friendlier but not much. The cost of care and grooming is high so it would be nice to culminate our visits with friendlier staff.

We love Dr Roberts!

Dr. Caruso is an Extremely Caring and Knowledgeable Veterinarian. My dogs, myself and River Trail Animal Hospital are Blessed to have her working here.

I think $155 was an exorbitant price for what your facility did.

Our anxious little dog always comes home happy after his grooming!??

We love River Trail, Dr. Monroe and the staff. Overall we are treated very well and we don t worry (much) when our kids are in your care. We did have one small misunderstanding at drop-off with a tech that doesn t know us or our cats special needs. However we quickly addressed with another tech and as normal Dr. Monroe insured the health safety of our baby. All this to say maybe one suggestion, have the intake tech take a few minutes to orient themselves with the guest and their parent(s) as we know our kids better than they do so a tech being prepared to ask/share the right questions/comments would be helpful. To close, River Trail has our business and that is not likely to ever change as they live our babies almost as much as we do. ??

I am a long time customer and have always been pleased. The vets are the best.

Dr. Smith is great! He really explains the information to you and cares about my pets!

We appreciate your good care and explanations. Thanks for all!