Customer service and phone etiquette should be a mandatory training for the front desk receptionists. They are not the friendliest or warmest persons. Hanging up on clients who are trying to get information on a mistake made by the hospital is not ok.

A very caring Veterinary practice. Thank you for helping our SeaBass.

I am a new client and brought my dog in for a lump and it ended up being a tumor. I had to bring her back again the next day for a biopsy and was supposed to receive a call to pu my dog. I dropped her off at 10am and by 3pm I hadn t received a call. They told me to come in at 330 and when I got there the dr said the biopsy results would be back within 48hrs. That was a Tues and I had to wait over 30min for them to bring my dog out. Today is Friday which is over 48hrs and I still haven t heard fr the vet. I tried calling at 9am today and got a recording to leave a msg. I m waiting to hear back. I feel the communication is poor.

Taking care of your beloved pets is our top priority, and we greatly appreciate your business. That is a great mission statement for your office because your staff is exceptional! I have taken my (children) to a lot of different vets and your team and facility are exceptional. I recommend and brag on your staff and facility all the time. Thank you for being devoted to our needs when we come in. Have a blessed and fantastic week. Prayers for your staff and facility. Thank you, Mick Rispoli

Staff is very friendly. Dr Singh went out of his way to make sure I understood my Bella’s diagnosis and treatment plan.

New staff didn t seem very interested in engaging with me both times I came in over the last week.

Everyone we came into contact with at our visit went ABOVE AND BEYOND our expectations. It s so nice to see exemplary customer service is still alive and well in some places!!! Thank you!!!

Handled a small emergency fast and efficiently. Always follows up next day to confirm no further issues. They really care.

I did take my dog in for blood work and were told we’d receive a call in two days but it was over a week before I reached out to get results from the text. And I asked for a copy of the blood work to be emailed to me but it was not and I had to call again to have it sent. Attention to detail.

I love all these Vets! They all are compassionate and intelligent. Very good care for my fur-baby. J. Abbot

Thank u to the team who worked on Remus teeth. Everything worked out good. Shout out to DAISY! Thx DAISY for taking the time to trim up my little werewolf Remus.

The new office is beautiful. I like the fully stocked “clean up” station.

It was our first visit and the service of both the Vets and the staff was excellent even with having to give us awful news. They were most kind and gracious.

Maybe have a designated cat waiting section.. there were a lot of dogs on long leashes (well maybe the owners just didn’t do a good job of restraining their dogs) and my cat wasn’t feeling well so I feel she may have been overwhelmed by the dogs. But you all are fantastic!

I love the new office its very clean and spacious! And the staff is absolutely wonderful!!!

Why have you been sitting on my dogs test results for 2 days now without communicating any kind of plan for how we can move forward?

Another great visit. The staff is very professional and kind.

You ladies are always awesome thank you for taking care of my Molly and for always going above and beyond to get the food I need ?

We came in for a followup appointment and I thought the wait was rather long being we were just trying to drop off our cat.

Just a recheck for neuter went quick and informative!

Your staff was outstanding!

I had my appointment at 10:00am and did not get seen by the vet close to 11:00am. I would like to show up to my appointment and be seen at the time that I made the appointment for. Actually talking to the vet took like 10 to 15 min, not long. It was more of the wait. Other than that everything else was great.

All was terrific. Thx

You guys were so quick!! And my pup is never stressed after her appointments,you guys also saved my cats leg, thank you for every single thing you guys do!! All of my family sends love ??

I shouldn t have to sit for 25 minutes to pick up my pet. It sure didn t take that long to take my money!