Everyone in the clinic was very kind and incredibly friendly to both me and my dog. My issues lie with the after care procedure and the procedure itself. Three days after surgery, our dog developed a scrotal hematoma. After an unanswered call and voicemail to the on-call trauma contact (it was after clinic hours) we went to the nearest urgent care center. What we thought would be a simple and relatively painless routine procedure ended up being filled with trauma and pain for our dog as well as expensive. Money isn t an object for us, but we decided to support the work you all do with our donation and were reassured the care would be equal to that of our normal veterinarian. Unfortunately, we found out the hard way that just wasn t the case. If we had known our boy was at such a high risk for hematoma due to his size and age, we would have NEVER gone through with the procedure without scrotal ablation. While we pride ourselves on doing our research, there are obviously things a veterinarian would know that we wouldn t. I wish this would have been communicated to us so we could have made a more informed decision regarding our dog. I m by no means trying to blame the operating veterinarian, but would like to make you aware of the situation to prevent it from happening to another dog. Additionally, I still have not received a call from the on-call contact. Had this been a more serious emergency and we were unable to afford an emergency bill, I don t know what we would have done. In sum, I adored your staff and the way both me and my dog were treated pre-surgery. But the lack of after care, knowledge regarding potential complications, and even the surgery itself leave me hesitant to recommend you to anyone who can afford care elsewhere.

Very impressed from beginning to end. Very grateful for your services. It s always nervewracking to stray from the very you know and trust, especially when it s for money reasons, but this organization helped put me at ease. Thank you for what you do.

The staff was so nice and gave good information.

The service was phenomenal! The staff was extremely and professional. They answered all of my questions and made me feel comfortable about leaving my fur baby in their caee

Top quality care . Treated with respect.

Excellent experience from beginning to end, as always. Thank you for providing such an excellent service to the community!

The manager and the women who helped me were all very professional and friendly! I was very happy with how my animals and myself were treated! I am very appreciative for the services provided and the staff! Thank you!

Very professional and friendly staff. I love to see they loved our pets. It s an affordable clinic too. Thanks for all your help and support.

My iPad would not let me rate any thing by touch. I rated all six categories excellent and since all these animals have been rescues I want to do the responsible thing for all the animals even if they stray away.

The outside looks like a prison, but the inside looks like a top rate vet office in the rich side of town... It s a bit scary from the outside. But you guys were so good to my Persephone Jane and she s doing amazingly well after her spay. Thank you!

you are are great! Thank you for your service.

I selected N/A for education because I have no idea what the staff s education level is- it really wasn t a factor during my visit. No one needed to ask any questions to respond to any of mine however. Hope that helps.

We are thankfull for the help in fixing our princess sparkle kitty she is up and playing once again...ur staff are very friendly and..take the time to explain everything to you about procudure etc thanks a million to you all....

Fantastic service by the complete staff. Thank you for taking special care of our lil berlin. :) your service to the public is top notch. Thank you for everything you do.

On the survey add a spot for unknown if spayed. My cat got put under before realizing she was already spayed. I didn t know if there was a way to check prior to to medicating

Had a great experience and definitely will recommend to others. My dog is healing nicely and has had no complications so far.

Great place!!i would not of been able to get my cats and kitten spayed... thank you SNKC!!!

Thank you all so much for not only the amazing care my 2 puppies and my kitten received but for making it so that I was able to afford getting them neutered and spayed as well as all their shots and my 2 pups microchipped! It s a necessity for all animals and your services make sure those of us in lower income or fixed income situations are able to do this for our fur babies. I can t thank you all enough!

Thank you guys so much for being an affordable and professional solution for all of the area s day to day pet needs. you guys are no doubt an asset to our community.

The entire staff was great! That I dealt with. I actually informed the staff member who helped pickup my cat, when I was called a four or three days prior I was quoted a price of one hundred and two dollars, the day I checked Phoebe in for her surgery they checked and they discovered she had tape worms, and I agreed have her microchip for ten bucks and give buck for the tape worm shot, but that morning they forgot to charge me for the tape worm shot, but I caught the miss calculation and was happy to pay for it when I picked up my cat you provide such a service I ll do everything to help, I can t help monetarily, but I ll be happy to pay for service I use, and I ll return my cats cone after the ten days she ll need it for her recovery.

Great job guys! Thank you for all of your help. :)

It was great! We really appreciated the help!

EXCELLENT STAFF, PROFESSIONAL & CARING ATTITUDES, HAPPY CATS!

:-) great staff Thank you for everything!!

Very professional and caring office. I will come back as well as recommend you.