We had our cat in to get fixed last week. Several days later she developed a huge lum on her incision site. We took her to our vet and he informed us that we needed to take her to the ER. While at the ER they can out and informed us that her skin was sutured closed but her skin under that was not at all. It was fat building up from her insides. This is the 3rd issue we have had bringing our animals to you. We will be contacting KCTV5, The Better Business Bureau and any other company that can bring our issue to the public. We spent over $700 to fix a mistake that your company made and if we did not take her in when we did she would not be with us. Very disappointed with this company and your ethics.

Thank you so much for providing the services you do to help people take care of their pets!

Was very happy with the overall service and will return for other services as needed.

Is a really good place , I love it

Super

Great place. All three of my furkids come here. Thank you for the reasonable pet services.

You guys were so amazing and kind to me when I brought my kitten in to get neutered. I was very nervous about his first time being under anesthesia and then his taking awhile to wake up, but I was comforted and talked through the process. I couldn’t appreciate you guys more. I will provide resources/donations to you guys as I can to say thanks for taking care of my little man.

Completely Happy

Based on my personal experience, I feel there is room for improvement in creating better systems for improving organization. Overall, I think you’re doing a fantastic job and I am happy with the services you provide.

We had the chance to use the close to home but marley would have been a number There was no compassion with them that’s why we had you do it you’ve done other animals of mine and I just couldn’t think of a better place I want Marley to go to have this done thank you so much

Thank you, your personal is friendly and helpful.

You guys are fantastic and I really appreciate the work you do!!! Thank you!!!!

I was very impressed with the organization and friendliness. I felt like my kitty was in good hands. Thanks so much.

Keep vaccine drive up open!!

I’m not sure the persons name but they have black and green hair and they were the nicest person ever when they came to get our dogs from our car. They listened to our concerns about my dog who is a skittish rescue from an abusive home and talked to my dog and made my dog comfortable to go with them. Other vet offices have not been as kind with him it really meant the world to me.

Wasn’t sure which star indicated highest rating! It was good Thankyou

I am ao glad I was able to contact your organization and the help and service, advice, and directions have been exceptional. You all rock from the call center to the vet techs and vets. Miss Tracie in the call center was outstanding the first contact when I was near tears trying to get someone to help with my rescued cat family. I would have been lost without her and all her compassion and patience as well as advice and extra effort to help me with my doing right by all my babies.

Everyone was amazing -- thank you!

All the staff was caring, professional, and friendly. Took very good care of all three of my fur babies.

You guys are awesome. Everyone was so friendly, polite and informative. I appreciate everything and look forward to seeing you soon for Cash’s next Vax. I hope my donation will help, although I’m on a limited monthly budget, I will be making more in the future. Thank you all so much!??

The service was wonderful. One of my dogs is very nervous at the vet with strangers, the person who handled him was kind and understanding. She let me walk him in and then took over, he went in got his shots and came out as if it all went okay. His visits always make me nervous but I left feeling relaxed. My other dog is super friendly so he didn t want to leave. Great experience.

I was told to make an appointment and I did. I was seen about two hours earlier. They took everyone who came after me, before me. Then my dog came out so sad like she was traumatized. The next thing I know, she’s afraid for us to be near her and then she yelped when we had to pick her up. She also had a bad reaction and I had to take her to the vet. The vet told me they may had given her a bad set. I was sad because I’ve come here for years. I know that places are understaffed, but I felt like when I went to tell them that I had been waiting for a really long time, they grunted and then rolled their eyes. Then another 45 mins went by and I was trying to ask and the employee would avoid me completely. When I got her attention, she asked another employee to help and she grunted again. No sorry for the wait or anything. I don’t want to be that person, because I know people are tired and overworked, but I just felt very disrespected and ignored to the point that I don’t think I will return.

Not going in with my Scarlett was concerning but every single point of contact was positive, professional and so very kind. I thank you for that, Laura and Scarlett??

Staff was very well informed and helpful. While I cannot rate how they treated my pet as it was a drop-off, I cannot firmly say it was 5 stars. Regardless, experience was pleasant and would come back here again as everyone was awesome. Thanks!