Excellent experience

I have been a customer for many years and I will tell you trying different veterinarians this must be the best. The staff is always friendly, considerate. Despite being super busy sometimes they do show kindness towards your situation and they see very many pets and they understand they’re just like family. I hope they’re here for a long time. Obviously they are not miracle makers but I would not trust any other firm to take care of my personal family pets . Whatever you’re doing keep it up because your staff is always very considerate and professional and very knowledgeable.

As far as the Vet question, we didn t see the Vet due to Covid protocols. Which I do appreciate. But over all I do enjoy the care my puppy loves gets at Mast Blvd!

I believe Daisy is an outstanding employee and very knowledgeable!

I love my new vet

Five stars all the way down! Great staff!

Due to their upcoming move to a new location, pawrents are not permitted to accompany their furry family member during appointments. Our dog needed a booster shot, but hasn’t been seen in a year so was told an examination was required. Our dog was in there less than 15 minutes for the exam and shot. We were charged the exam fee, but NO INFORMATION was provided by the tech or vet. Is she healthy? Any concerns? I shouldn’t have to ask. That info should be provided before being checked out. This vet is getting too busy and the decline in service shows. Every time I call, I am placed on hold for an extended period of time. Please get more help so families get their money’s worth when patronizing your business.

It was my first time here and dory took care of us and she was amazing !!! I also saw some other staff come outside to take a dog in that had passed away. They seem to deal with it so sensitivity and respectfully. The Vet came to speak with me and ask if I had any questions. He was very kind and great communication and suggestions for me. Thank you!!!!

We stayed in the car. Very satisfied with our new vet practice.

I have been very pleased with the staff and service each time I have brought my puppy in.

The hold time on the phone to make an appointment was very long but well worth the wait for my pet to be seen by great staff.

I like

Wait time on the phone was too long and wait time in car too long. Would have preferred to wait outside. Also would like to come into the exam with my pet.

I had asked the price of the cleaning when I made the appointment, and specifically asked if she needed lab work before the appointment, then when I arrived for the appointment was presented with a long list of additional optional items. I specified I wamyed the fluids and they weren t given. The service has gone down since I first started going there.

You know, my kitten died after a routine neuter. I m absolutely heartbroken over it- and maybe was just a fluke that it happened but it still happened

A well organized office and friendly, helpful staff. Empathetic to Blaike.

We love how easy it is to bring in our pets, to have us wait in the car for a tech to come out is so much easier than bringing them in and we re sure it helps the flow of patients. Thank you!

Overdue for Rabies shot and they were able to get our dog in same day with no problem. Friendliest staff of any vet I ve been to.

We love you guys!! Thank you!!!

Love this veterinary office, everyone there is very professional and made me feel like they truly cared for my dog. I will continue to come here for my pets!

I had to wait 25 minutes for my dog to be seen. It would be nice if someone would have called me or text me that you were running late.

I never saw a vet. The dog goes in the offices with an assistance and she later comes back with a bill. According to staff they are waiting to move to a new location and short on staff. Recommend /advised that pet might need medication later if there a flare up.

Waited over 40 mins no one even saw my dog. Very upsetting.

Just kinda bummed paying for an exam and not even a few mins with the doctor, just had to wait in the parking lot and deal with the assistant. She was super cool. But still. Makes me wonder if the vet even saw him?

I called to make an appt for my pet Thursday and spoke to the front desk (I forgot her name) and she was less than pleasant. So rude. Basically arguing with me and not explaining things thoroughly etc. so i brush it aside and I make my appt for Sunday afternoon. I got a call Friday that there was a cancellation at 2:30 so I grabbed that appt time. When I got there at 2:25 and called the front to let them know we were there, the same girl who I made the original appt with answered and was like yah we don’t have you for an appt today. I explained I got a phone call telling me that there was a cancellation and I had taken my lunch to be here. She said we can “accommodate you” and see you today but I can’t tell you how long it will take. First of all, you guys were the ones to call me and ask me to come today so I re-arranged my schedule to be here and now your just going to “accommodate” me. That was the most unnecessary response. I explained once again the situation and how I had to take time off of work to be here and I cant just sit here and wait to be seen. You guys called me to come in at this time and that agreement needs to be met. I ended up being seen shortly after 2:30 and that was all fine but I’m less than satisfied. The customer service since covid, has drastically gone down. I was beyond disappointed at the treatment from the front desk. Definitely makes me want to take my business elsewhere.