Review( 3426 ) : 801 / 5109
Facility it self
waiting inside would be better
Review( 3425 ) : 802 / 5109
Staff Provider Facility it self Waiting Time Fees
Mast hospital is very caring and treat my cat like their own and are very comforting to us.
Review( 3424 ) : 803 / 5109
Facility it self Fees
I did Not observed interior facilities
Review( 3422 ) : 804 / 5109
Staff Provider Facility it self Waiting Time Fees
We were so incredibly happy with the friendly, efficient and professional care. I know we have found a wonderful new veterinary home for our new Frosted Faces adoptee, Versaci.
Review( 3420 ) : 805 / 5109
Staff Provider Facility it self Waiting Time Fees
Be courteous with other people’s time. There’s no respectful reason why someone should wait 15-30 minutes to be seen for an appointment. If you want people to check in 30 minutes early, then communicate those expectations. Also, if someone isn’t lucky enough to get a front row parking spot, they are waiting in the sun since there isn’t any shade.
Review( 3419 ) : 806 / 5109
Staff Provider Facility it self Waiting Time Fees
The vet tech was wonderful. Dr. Singh was professional. Our timid doggy walked out of the vet office in good spirits with tail held high.
Review( 3418 ) : 807 / 5109
Staff Provider Facility it self Waiting Time Fees
Everyone is friendly and explain everything. Love that the doctor comes out to speak to instead of relaying through someone else.
Review( 3417 ) : 808 / 5109
Staff Provider Facility it self Waiting Time Fees
I didn t see the vet or the new office but the staff was friendly and helpful. I can t wait until we are able to visit inside again.
Review( 3414 ) : 809 / 5109
Tori made me feel at ease after my cat MJ had surgery. I was very concerned because he had all his teeth removed.
Review( 3413 ) : 810 / 5109
Staff Provider Facility it self Waiting Time Fees
Everything went well, but I do not like not beIng able to go into the facility and talk face to face wirh the vet....We received a call the day before to ensure we would be there and arrived ahead of time....but we had to wait and then we had to fill out paperwork because we are new here....Why didn t someone tell me to fill out the paperwork online? Overall went well but some down side as listed above....
Review( 3412 ) : 811 / 5109
Staff Provider Facility it self Waiting Time Fees
For the last two prescription renewals I have had to leave messages twice, waiting for a day after the second for a return phone call. With the office visit my husband had to wait for over a half hour before my dog was brought out. I realize the recording says it is short handed since November but the service and definitely below expectations as I have been bringing my dog there since she came to us, 3 1/2 yeas ago.
Review( 3411 ) : 812 / 5109
Staff Provider Facility it self Waiting Time Fees
I’d like to recognize one STELLAR vet tech, Victoria. It’s easy to see she is very compassionate about her work. Very knowledgeable. Just an overall rad vet tech, that makes Mast Hospital a better place.
Review( 3408 ) : 813 / 5109
Staff Provider Facility it self Waiting Time Fees
Didn t see office facilities so cannot comment on them. Outdoor waiting area was acceptable considering it s a public space.
Review( 3406 ) : 814 / 5109
Staff Provider Facility it self Waiting Time Fees
Always so nice and helpful!!!
Review( 3403 ) : 815 / 5109
Staff Provider Facility it self Waiting Time Fees
Currently with Covid we weren’t allowed in the clinic. But the overall experience was great!
Review( 3401 ) : 816 / 5109
Staff Facility it self Waiting Time Fees
We were very concerned with the amount of time our dog spent waiting for her procedure to occur. We understand that our animal wasn t the only pet there, but we also assumed that her operation would have occurred as close to her appointment as possible. We took our dog to her scheduled appointment at 8:30 and when we called to check on her at 4:30, we were told the doctor was performing the procedure. This is 8 hours after her scheduled appointment. Our biggest concern is the amount of unnecessary time our dog spent in a place that is scary and unfamiliar. Although this is the only concern/issue we have ever experienced at your location, we do consider it significant. We hope that this is a one-time occurrence as we do like and appreciate the care provided by your facility.
Review( 3400 ) : 817 / 5109
Staff Provider Facility it self Waiting Time Fees
I would suggest that if you are going to make 8am appointments your staff should be there and ready for clients at 8. Recently I observed all staff walking into the clinic after 8am. This was upsetting because my appointment was scheduled for 8.
Review( 3399 ) : 818 / 5109
Staff Provider Facility it self Waiting Time Fees
Love the new location. Always easy to make an appointment.
Review( 3398 ) : 819 / 5109
Staff Provider Facility it self Waiting Time Fees
Let people know the office moved! We went to the old location. No one said that you finally moved. Thanks
Review( 3397 ) : 820 / 5109
Staff Provider Facility it self Waiting Time Fees
Would love/need to be in the exam room with our dog. Too many questions and unknowns. Plus the new parking lot is mixed in with a grocery store. My dog coming out of surgery should not have to walk through traffic. Your greeting says there has been a staffing issue since November. There should be a solution put in place since then. My husband almost missed a meeting because they were so late to our appointment. Had to reschedule the vet appointment to the afternoon. Made it very difficult to coordinate pick up for our poor pup. Frustrated and disappointed.
Review( 3396 ) : 821 / 5109
Staff Provider Facility it self Waiting Time Fees
Waiting time after checking in was about an hour after my appointment time. Otherwise I was happy with my service and the attention of detail for my dog!!
Review( 3395 ) : 822 / 5109
Staff Provider Facility it self Waiting Time Fees
Dr Singh is and has been our vet for well I think its been 20 years. Our daughters went to school together and all though we all have a choice of vets, I can honestly say that Mast Pet Hospital has been there for us thru many fury family members from simple to complex issues. They show genuine care for your family. I wish them luck in their new location.
Review( 3394 ) : 823 / 5109
Staff Facility it self Waiting Time Fees
I had an appointment but was told there was no record of it even after showing the confirmation email I received from your office. I was kept waiting an extremely long time and told they’d try and fit me it. I had an appointment and should not have been kept waiting after proving my appointment. Your error should not become my problem. Next time that happens I will take my pets elsewhere.
Review( 3393 ) : 824 / 5109
Staff Provider Facility it self Waiting Time Fees
Didn’t get to go inside and starting at a new vet office it didn’t make me feel at easy to just pass off my dog to strangers. I don’t know what happened while he was in the exam room, and when the vet called me in my car to go over service provided/needed it was clear he had little to no idea why I brought my dog in. Probably will be looking for a new vet after his LEPTO booster where I will be able to stay with my pet and communicate directly with vets so I can better trust the treatment my pet is receiving. Everyone was generally friendly though, the wait wasn’t long, and the cost seemed about average for serviced “received”
Review( 3391 ) : 825 / 5109
Staff Provider Facility it self Waiting Time Fees
We would just like to say a huge thank you to Dr. Singh and his staff for taking really good care of our dog Mocha. Wasn’t sure if he was going to make it. So relieved that Mocha turned around. Can’t thank you guys enough for doing what u guys do best which is taking great care of our beloved pet Mocha!??