The staff here is always great, compassionate and so caring about the pets and their families

The staff that came out talked to each person seperately while the customers waiting in their cars and their turn. Staff was great with Baby Girl and I have always been pleased with care my cat receives there. Thank you

Always a good experience bringing my dog here for his vaccinations!

My visit with new COVID protocol went smoothly! My kitty appreciated Waiting in the car instead of a room filled with barking dogs! I like the online setup an appointment! Great experience ??

I want to thank the pet project for helping me out- not only for helping me with a friendly feral cat. But also with the other 2 feral boys. All 3 of these cats were caught in the Covid19 shut down- And domesticating 3 feral cats is not an easy task- Both the boys were treated with excellent care- with your weekend drop off weekend service. Both did great- and did not have any problems with returning to domesticating them. And as for my little girl- part of the feral situation- well she is just fine- and doing well. thank you pet project for your amazing service. Without you- these wild kittens would not of gotten the health care they deserved- and needed.

I understand with Corona things are different there were some questions I would have sled if I had been in the office overall very satisfied

There was a very long and frustrating wait with trying to contact the same number as the other lanes calling in at the same time, i understood there were only two people to answer the phone. Perhaps, the clinic may have one volunteer be outside to collect the numbers of those who become the first in the lanes and create an order or timeline for the cars. I witnessed alot of people becoming very frustrated and aggravated towards the volunteers having to call the number dozens and dozens of times just to check in . It may also speed up the process for the clinic inside and cause a more stressless environment! Other than that, great job!!

Seemed disorganized on this visit. I arrived before 10. Called in at 10. Someone came out to talk to me and then nothing. Called in at 10:20 and things began to be normal. It was about 10:40 before done for a 10:00 appointment.

The employees were super friendly!!!!

My appointment was at 10:25 am. I was there at 9:40. Waited an hour in the parking lot before getting to the front of the line. Tried calling the number for 30 additional minutes and could never even get through. I just drove off. I have an appt at a regular vet next week for the EXACT same vaccinations and their price WITHOUT the hassle is $10 less than yours. I won t be back.

It took a very long time to get someone on the phone, which was frustrating. Other than that great experience! We will be back.

I really appreciate the staff. I know it has been difficult with a pandemic going on. They were all so polite on the phone, directing us into the parking lot, and with picking up my pets. Thank you for all that you do!!

I was very frustrated and disappointed with this visit. I had a 10 AM appointment (along with others) but as I waited my turn, a car that was behind me was taken care of before me, and a car that pulled into the space beside me told me they had an appointment for 10:30, yet they were taken care of at 10:20, while I was still waiting. I had called as soon as I got to the front of my line, yet others were taken care of first. Then, I was given incorrect paperwork. The paperwork issue was easily corrected with a phone call the next morning (thanks to Anna). I know things can go haywire when you all are doing so much to help so many, so I m not complaining - just venting! Thanks for listening!

Thanks for all you do!!

Because of COVID I was not actually inside the clinic so some of these items can’t really be rated.

Thanks!

THANK YOU FOR YOUR TIME AND SERVICE ESPECIALLY DURING THESE TIMES. THANK YOU

We waited in the parking lot for 45 minutes when picking up our cats after surgery. There didn t seem to be any organization to delivering pets to vehicles.

Love your staff and services!!!

I could not rate the questions because of the current situation but I was extremely happy with how it was handle!!

I would prefer they slow down and answer questions patiently. I felt rushed. My dog had medication on his mouth i asked about and recieved a very short quick answer. I had a follow up question but the employee started walking away.

The way you had it set up in this time of Covid was amazing. I applaud you all. I would definitely recommend you to everyone. Thank you!

I wasn t informed that I d have to stay outside until I arrived and found out. Also I felt that communication was an issue as I was told different things with each person I spoke to. With Covid things are hectic I get it but I felt it wasn t smooth at all.

I had appointment but had to wait 40 minutes. I called several times but did not get any action. I finally stopped someone and got some help.

You need a sign up to tell us what lane is for what. I was there 10 minutes early. Lady employee did tell me that I was in wrong lane. And highlight for us to not call you until we are in front.