Employees doing a great job considering the restrictions due to covid-19. Thanks for working Dora in so quickly.

When I arrived for my appointment, someone had made a mistake and only put 1 kitten down even though I had told her I had two kittens that needed their first sets of shots. She was very nice, took all needed information for both cats and confirmed my appointment for them. Once there, whoever answered the phone said it was only for 1 cat and she had no idea what she could do about it, that she would need to talk to the vet to see if the other one could be squeezed in. She then said that even though info was taken for both cats, it didn t mean the appointment would be for both. I told her I was told it would be for both and she had no reply. So. I was pretty much made to feel as if I was trying to sneak in a cat for an appointment I had not made. What I feel should have happened, is that since the issue was because of someone not entering enough information into the computer at the time the appointment was made, whoever I called when I got there should have kept the insinuations that it was my fault to herself and rectified the mistake once I was off the phone. She was upset, acted as if I would not be able to have an appointment that day and there I sat in a hot car with two panting cats on their first car ride waiting to see if I could even have them taken care of that day and that is after waiting over 2 weeks for that appointment. The whole experience started as most unfavorable and this was only my second visit to your hospital. They did take both kittens, the vet came out and discussed everything with me and I liked her very much. It s very hard to get through on the phone because of how busy it is and mistakes are being made because there is not enough office staff. Once I did get through to someone, they should have made sure that what she confirmed to me matched what she had entered into the computer as well. Thankfully, the most important part of the experience, the care of my kittens, was a 5 star event and I will be bringing them back again in the hopes that the bad experience I had was a one time event. Thank you to the vet who cared for the kittens. This was the first time they had seen different humans so I was concerned how they would react.

Awesome staff

The staff and Dr Christian took time to explain things to me and listened to my concerns and questions. My dog responded well to the staff during a time when I was not allowed to enter the building with her (Covid restrictions). When she returned, she was happy and did not show any signs of being stressed.

I have never worried about the care of our fur family at RVH over the past 19 years.

Even with curbside service only, the staff was wonderful, and the Dr came out to talk to me about the exam and answer questions.

I liked the time Dr Walker took to discuss Krissy’s health. Dr Walker wanted to see Krissy in a week, but the first available appointment is two weeks out. Seem y’all need to hire another Vet to handle the volume. We love and trust y’all. Thanks for taking care of our babies.

I love Dr. Michelle and Bella does, too!! Warm, compassionate, and great medical care! Veterinary service does not come any better. Highly recommend!

Experienced, kind hearted, great staff, excellent communication, know who you are when you call. AAA 5 STARS

RVH has done a great job implementing curbside service!

I have had a bad experience in the past, this time was pleasant

Great job dealing with the covid and social distancing requirements. Thanks for figuring out how to stay open and running smoothly!

Very appreciative how they have adapted and accommodated our needs during the pandemic. You are all doing a great job!

Curb-side vet appointment. Who would have ever thought? We really are living in a challenging time. This clinic has alway taken care of my pets (one dog and two cats) and always will. The most important thing in my mind is trusting the doctors and staff because I sometimes have trouble keeping track of all the things my pets need to stay heathy. I have always been fully informed before any proceedure is done or medication prescribed. Everyone at the clinic is friendly and knowledgable. Thanks!

Great service!

Excellent

I did not go in facility, but it has almost always been nice. Staff is great and Dr. Kim is wonderful.

This was a curbside visit due to COVID 19. I was apprehensive at first but Dr. Michelle provided her normal excellent care outside of the facility.

Very professional and caring staff who take their time with your pets care

your staff is always friendly and explains everything well

Thanks for the care I received for my pet.??

Thank you for all you do for our pets!! Especially during this difficult time!

The process to keep everyone safe during this crisis was so considerate. Still caring for our pet. Thank you all.

It was a long wait but with circumstances as they r it was handled well

You all are the best!! Everyone there is so nice!! Thank you all