Review( 327 ) : 126 / 638
Staff Provider Waiting Time Fees
The appointment for shots and check-up took 1 1/2 hours which was too long. I don t know if the current protocol for the pandemic or staffing issues were the cause for the long delay, but the experience was unsatisfactory and not what I had experienced in the past.
Review( 326 ) : 127 / 638
thank you for understanding how to take care of my cattle dogs
Review( 325 ) : 128 / 638
Staff Provider Facility it self Waiting Time Fees
Waited almost an hour past the time of my appointment to be seen. Not like I walked in without an appointment. Should advise clients when they check in it will be an hour. Very stressful to sit in car with a screaming cat for an hour
Review( 323 ) : 129 / 638
Staff Provider Facility it self Waiting Time Fees
Thank you for always taking such great care to Yeti - Ocean Ave Vet s team goes above and beyond to make sure he s comfortable and safe.
Review( 318 ) : 130 / 638
Staff Provider Waiting Time Fees
Communication between staff seems lacking - I had to explain things to several different people at the last visit. And waiting time has been inexplicably long at both visits. Perhaps you need to schedule fewer patients? Talking to Dr. Kim is always great. It would be better if I didn t have to try to communicate through several staff before explaining things again to her! I live close by, and if they are running late, I d rather keep my cat at home till they are ready, especially because we can t go in with her.
Review( 317 ) : 131 / 638
Staff Provider Waiting Time Fees
Thank you all for accomodating the needs of pet owners during these times. I know due to the new practices in place for safety and how busy OPH is, contacting the patient s parent is difficult. However, when there s a question to treatment especially when when administering new medicine, there should be some follow through. My pet is not responding very well to the medicine, vomiting (which she does not do) So I decided to call. I was told by the technician that answered that the veterinarian was busy,not the veterinarian who actually treated my pet, and probably would not be able to return my call. But if I wanted to make an appointment for the next day.... Alrighty then. So I had to make a judgement call to discontinue the use of the medication. I just did as was told upon the end of the initial visit - to call if there are any concerns or if something develops. So much for that.
Review( 313 ) : 132 / 638
Staff Provider Facility it self Waiting Time Fees
I can’t rate the office since for Covid19, we are not allowed inside.
Review( 297 ) : 133 / 638
Staff Provider Facility it self Waiting Time Fees
You have a good system working Thank yiu
Review( 295 ) : 134 / 638
Staff Provider Facility it self Waiting Time Fees
Great service on all levels. Thanks.
Review( 293 ) : 135 / 638
Staff Provider Facility it self Waiting Time Fees
The male tech that I spoke with on the phone and who handed Classic back to me was very thorough. Asked pertinent questions and did lots of fact checking. He was probably the most thorough tech, I ve dealt with at Ocean Ave Vet to date.
Review( 285 ) : 136 / 638
Staff Provider Facility it self Waiting Time Fees
Thank you for squeezing me in to make a appointment for my dog
Review( 283 ) : 137 / 638
Staff Provider Waiting Time Fees
Thank you for taking great care of Tiggy and giving her more medication to relive her discomfort. Every one was very responsive and moved quickly. Thank you
Review( 279 ) : 138 / 638
Staff Provider Waiting Time Fees
Under the circumstances, I am pleased with my appointment and wait time. I called in the morning and my dog was seen the same day. We had to wait a couple of hours once we were on site, but that is to be expected. Everyone was very helpful and communicatative.
Review( 277 ) : 139 / 638
Staff Provider Facility it self Waiting Time Fees
Staff was great in every way and practiced safety measures during the visit. Thank you for opening your doors during Covid-19. It is important my dog gets her shots updated as she goes to dog park daily. Stay safe.
Review( 272 ) : 140 / 638
Staff Provider Facility it self Waiting Time Fees
Excellent services
Review( 271 ) : 141 / 638
Staff Provider Facility it self Waiting Time Fees
thanks again!
Review( 269 ) : 142 / 638
Staff Provider Waiting Time Fees
I have such appreciation for the special care which was given to Shirelle Monique!
Review( 268 ) : 143 / 638
Staff Provider Facility it self Waiting Time Fees
You are doing an excellent job, especially considering the city/state mandates. We appreciate you looking out for what is best not only for your staff, but also the community as a whole. Please keep up the amazing work.
Review( 267 ) : 144 / 638
Staff Provider Facility it self Waiting Time Fees
Good experience for my first visit. Felt Covid 19 safety measures were well executed.
Review( 266 ) : 145 / 638
Staff Provider Waiting Time Fees
My dog received excellent care. The people who picked her up outside-due to Covid-19- were very friendly and helpful and affectionate toward my pet.
Review( 265 ) : 146 / 638
Staff Provider Facility it self Waiting Time Fees
A bit confusing given contactless. Overall great experience Hand off of animal w post care instructions could be better. Perhaps written instructions.
Review( 262 ) : 147 / 638
Staff Provider Facility it self Waiting Time Fees
I am so deeply gratified that Ocean Ave Vet took compassion on my little dog, whom I rescued 2 days before, and who needed several surgeries that I could not afford. I will never forget the kindness, compassion and expertise of Dr. Caroline Kim and your entire staff. Many thanks and many blessings to you all.
Review( 261 ) : 148 / 638
Staff Provider Facility it self Waiting Time Fees
receipts are not sent sometimes please send
Review( 260 ) : 149 / 638
Staff Provider Facility it self Waiting Time Fees
Welcoming me was a very bad experience
Review( 259 ) : 150 / 638
Staff Provider Facility it self Waiting Time Fees
The vet and staff seemed to care more about the money they make by providing services we didn’t need. They were extremely pushy in getting us to buy the more expensive puppy package, despite us informing that most of the things mentioned in the package are irrelevant to us as our puppy has already gone through those vaccines. They did a terrible job in providing explanation as well answering our questions.