I clicked excellent for all of the above but I m not sure if it registered as I m using my iPad? My dog is always excited when she enters the Drs office. She knows exactly where the treats are and is always looking to say hello to whomever is behind the counter. Dr O Toole is amazing, he always treats our dog as if she is his own. He is a very compassionate man and you can tell he is always looking out for their best interests and that he is truly passionate about what he does.

I always find the staff lovely and helpful. Dr O Toole is fantastic! Always gives you a balanced assessment rather than try to upsell you! Best vet I ve had and I ve owned pets for 25 years. I always recommend him!

I m always happy with Dr O Toole and his staff:)

I found it difficult to complete the questionnaire - functionality of the keys to input the rating wasn t good - it took many times clicking over the proper box I wanted to get it to highlight properly.

I m impressed with the service. Would recommend to others.

5 out of 5 stars for all above.

Great initial visit - very attentive to my pet, very quick and friendly. followed up right away with some promised additional information. both the front-facing staff/technicians and Dr. Yau made an excellent first impression on me.

The receptionists were not very inviting. They didnt even acknowledge me and made me feel like I was a burden on their day. They kept checking their cell phones and were very unprofessional. They are the first and last impression so they should be going above and beyond for each customer yet I felt less than valued.

Chris was so great. He took thebtime to explain everything thoroughly and made sure we knew when treatments were optional rather than necessary. Unlike our previous vet, it didn t feel like he was just trying to sell us as much as possible but rather wanted what was best for our dog.

Everytime I bring Millie I never have to wait. Everyone from entry to exit is super friendly and helpful Millie always gets outstanding care. I find that everything is explained to me clearly and follow up phone calls are always received within a day or two or treatment. Wonderful place to bring our four legged family members

Be more punctual and focus on the client at hand- not multi tasking with multiple clients concurrently

Great as always. I never feel pressured to perform optional tests and medical procedures on my pets. Straightforward and honest. Much appreciated.

Everyone made us feel comfortable and welcome. Lots of explanations and information given to us was so helpful. Left feeling secure that he was getting good care. Thak you.

As new clients, we were so pleased with our visit. All of you helped make our nervous dog feel welcome. Glad we found you! Already recommended you to another friend!

as always the staff and Dr.Chris are great!

Always a great experience.

I appreciated that they gave me a follow-up call the next morning to make sure my cat was doing well after his shots.

Loved our doc.

The doctors have always been honest and upfront about suggested solutions and pricing, and the reception team are nice and always friendly.

I have been very concerned for my dog, and the staff has been very accommodating and patient, taking time to fit us in and explain a plan of care. Their care of both myself and my dog are greatly appreciated.

Vet and vet techs are amazing here! They really listened to me and the questions or concerned that I had, and explained things clearly to make sure I understood. They handle my cat with care, and I ve noticed she isn t as nervous or difficult to handle as she was at the other veteranian s office. I also love the email updates, and the check-ins following an appointment. They really love and care about animals here.

Very friendly staff

So lucky to have such a great group looking after my dog(s). The follow up call after surgery and sincere concern are much appreciated. Thank you BWVAH team for the great care!

as always, everyone was helpful, considerate, professional . mmp

The team was able to fit us in he same day and provided excellent thorough service! All questions were answered and both of our girls got treatment required! Thank you to the doc and to the team!