Unsure why the cost of a wellness exam is nearly $100 (including taxes). The prices of your services should be listed on the website (perhaps I didn t see it). If not exact prices, maybe a price range or approximate cost for the different procedures. I ve been to vets in various places in Ontario and have never been to a place so expensive for a wellness exam. Usually vets have a deal for first time customers too. I do have to mention I was very happy with the quality of the service and the personability of the vet I saw. I felt she spent a lot of time with my pet and was thorough, answering a lot of questions. She was real with me too. I didn t feel rushed in any way. I felt like she really loved animals. The booking service online was also very easy to use. I put 4 stars for office facilities in question 6, NOT because I thought they were dirty or bad, but just because I ve seen better at vet s offices that charge way less for the services. I don t really care what things look like as long as the service is good. I m just telling you my very first impressions because I think it could help improve your office in the future. I was a little surprised to see just a metal cart/table in the middle of the examination room. It looked a bit daunting/low quality and bare for the price I was paying. Just in terms of marketing and stuff, I ve seen vet places that look friendlier, happier, etc. I know you guys are good because I ve interacted with y all. But for the sake of appearances, I would recommend a seat for clients in the exam room, and something colourful on the walls. I remember it being VERY dull and empty. Something maybe more personable too... maybe a section on the wall with photos of the pets and their owners, etc. It s not a big deal or anything, just ideas. Unsolicited advice from someone who is in no way a professional in animals or interior design.

You folks are TERRIFIC!!

They take great care of my dog

always great, never had a bad experience

Fantastic service! Olivia was clearly in very good hands. Thank you very much!

Thank you for excellent service!!! Bono ?? you guys

Happy to provide the feedback - I had an excellent visit as always, but the survey tool does not allow the respondent to see selection they made and confirm it is correct; the stars should be grey and clicking allows you to unshade your selection - good questions, bad tool.

I ve moved out of the neighbourhood but continue to come back to BWVAM because everyone is so nice and knowledge and I ve never felt pressured into anything.

Thank you to everyone for taking care of our pets

Everything was great! :)

Best Vets office around! Perfect for the 3P folks! (Paranoid Puppy Parents)

Think Bloor West is an amazing vet. My dog loves coming in and I really appreciate how honest and upfront you guys are. I always recommend you.

We always have a great experience and love that the vets take the time to really ask about any lifestyle changes happening. The vet that saw us took the time to email me some additional information.

Great office!

Dr. Yau was patient and professional. Loki was well cared for. It was amazing to be booked in on short notice

Also love the check up appointments. Thank you

I appreciate that no one rushed to do bloodwork, but started with simple treatments and observation.

I clicked excellent for all of the above but I m not sure if it registered as I m using my iPad? My dog is always excited when she enters the Drs office. She knows exactly where the treats are and is always looking to say hello to whomever is behind the counter. Dr O Toole is amazing, he always treats our dog as if she is his own. He is a very compassionate man and you can tell he is always looking out for their best interests and that he is truly passionate about what he does.

I always find the staff lovely and helpful. Dr O Toole is fantastic! Always gives you a balanced assessment rather than try to upsell you! Best vet I ve had and I ve owned pets for 25 years. I always recommend him!

I m always happy with Dr O Toole and his staff:)

I found it difficult to complete the questionnaire - functionality of the keys to input the rating wasn t good - it took many times clicking over the proper box I wanted to get it to highlight properly.

I m impressed with the service. Would recommend to others.

5 out of 5 stars for all above.

Great initial visit - very attentive to my pet, very quick and friendly. followed up right away with some promised additional information. both the front-facing staff/technicians and Dr. Yau made an excellent first impression on me.

The receptionists were not very inviting. They didnt even acknowledge me and made me feel like I was a burden on their day. They kept checking their cell phones and were very unprofessional. They are the first and last impression so they should be going above and beyond for each customer yet I felt less than valued.