Review( 408 ) : 826 / 2185
Staff Provider Facility it self Waiting Time Fees
Online scheduling is a disaster. If I hadn t tried online scheduling, everything would be 5/5 as always. You guys rock! Dr. Heinz is the best!
Review( 407 ) : 827 / 2185
Staff Provider Facility it self Waiting Time Fees
I take my dog in last Saturday for a bath. When I picked her up she still had shampoo in her hair. And her face was not cleaned. She had brown gunk still all around her eyes. Even down towards her nose. Her ears were a bit damp so I know she got a bath but I’m very disappointed in the results. I wanted to call in on Monday to have her get another bath But unfortunately my work schedule doesn’t allow me the time to get a run during the week.
Review( 404 ) : 828 / 2185
Staff Provider Facility it self Waiting Time Fees
The Groomers are great! I’m completely happy with my Yorkies cut, and the added seasonal bows are a plus! I will definitely be back, and will recommend this groomer to all my friends.
Review( 402 ) : 829 / 2185
thanks. i love the way we are treated here.
Review( 401 ) : 830 / 2185
Staff Provider Facility it self Waiting Time Fees
Thank you for seeing Emmie so quickly. I certainly appreciated how everything was handled.
Review( 398 ) : 831 / 2185
Staff Provider Facility it self Waiting Time Fees
Thanks so much to everyone!! Wonderful in every aspect!!
Review( 396 ) : 832 / 2185
Staff Provider Facility it self Waiting Time Fees
Thank you for letting me bring zoey in on such short notice,she is doing great.
Review( 392 ) : 833 / 2185
Staff Provider Facility it self Waiting Time Fees
I would never go anywhere else, best service ever, always friendly the Dr. takes as much time as you need, have never felt rushed. The staff is so friendly and helpful. I love everything about Rivertrail, if you love your babies like I do they deserve the best , so I highly recommend this awesome facility ??????
Review( 390 ) : 834 / 2185
Staff Provider Facility it self Waiting Time Fees
Dr Hooley is very thorough and cares about our animals. I really like the fact that he doesn t rush me when I have questions or concerns that need to be addressed.
Review( 386 ) : 835 / 2185
Staff Provider Facility it self Waiting Time Fees
Friendly staff nice place definitely recommend this place.
Review( 382 ) : 836 / 2185
Staff Provider Facility it self Waiting Time Fees
Dr. Monroe is so great with Bailee. Every Dr. I have seen there has been super nice and friendly. Thanks for all that you all do!
Review( 370 ) : 837 / 2185
Staff Provider Facility it self Waiting Time Fees
I really appreciate the attention and time for Happy. Items that were of no charge helped a great deal. He s so much happier now than before, and that s hard to imagine! Thank you, Dr. Caruso
Review( 369 ) : 838 / 2185
Staff Provider Facility it self Waiting Time Fees
Dr. HOOLEY is always the best!!
Review( 366 ) : 839 / 2185
Staff Provider Facility it self Waiting Time Fees
Dr. Heinz is phenomenal!!! I will never use another vet again!! She is awesome!!!
Review( 365 ) : 840 / 2185
Staff Provider Facility it self Waiting Time Fees
Dr. Hines (and all the staff) are awesome!!
Review( 362 ) : 841 / 2185
Staff Provider Facility it self Waiting Time Fees
My dog s examination and vaccines were done in the back. I would like to be present when that is done and would like to see that be an option in the future.
Review( 361 ) : 842 / 2185
Staff Provider Facility it self Waiting Time Fees
Miracle was so glad she could help her doctor(Dr. Monroe) teach student vets about cats.
Review( 357 ) : 843 / 2185
Staff Provider Facility it self Waiting Time Fees
Amazing! Everyone has been so helpful with Kimo, Sophie, and Sky. It has been a really tough week, but you all made it easier. I am so happy to have found you as our family s vet! Thank you so much!!!
Review( 353 ) : 844 / 2185
Staff Provider Facility it self Waiting Time Fees
It was so nice to have our animals get their vaccinations and grooming done while being boarded.
Review( 351 ) : 845 / 2185
Staff Provider Facility it self Waiting Time Fees
Everyone was really great! This was my first time ever grooming any dog. I was unfamiliar with the process and what I might need done. The lady at the front desk was welcoming, friendly, and tried to help me but was unable to. For those who aren t familiar or those who are and might want something different a list of options would help instead of having to call the grooming from work.
Review( 350 ) : 846 / 2185
Staff Provider Facility it self Waiting Time Fees
We appreciate the tour of your facility. We relocated to this part of town and reluctantly need to move to a veterinary service nearer our home,for the sake of our pets. As we ve been with 15th street Vet for years, Dr. Shacklefords recommendation of River Trail eased our worries somewhat. Your staff was very friendly. We look forward to our future visits.
Review( 349 ) : 847 / 2185
Staff Provider Facility it self Waiting Time Fees
Sincerely appreciated great medical care my dog received!
Review( 342 ) : 848 / 2185
Staff Provider Facility it self Waiting Time Fees
Dr. Monroe was wonderful with my very anxious cat. She was incredibly patient and kind.
Review( 335 ) : 849 / 2185
Staff Provider Facility it self Waiting Time Fees
Dr. Angela Merideth is the only reason we continue to come there. We have seen her since North 40, then Your Pet Hospital, & now River Trail. The office staff when I call & also when I check in are anywhere from curt to rude. I have had to actually argue about billing questions after the tech & Dr Merideth had told me one thing, but then the gals at the desk thought something different. It s okay to have a misunderstanding, but there is a way to communicate calmly & compassionately with a client. Last time I called to make an appointment, the girl was preoccupied with her surroundings & laughing with someone in the background. She actually hung up so fast she cut me off. The new facility is lovely & clean, but you ve lost something along the way.
Review( 334 ) : 850 / 2185
Staff Provider Facility it self Waiting Time Fees
Make sure the staff can follow instructions. I told the lady at the front desk I would need my dogs ready at 12 noon, and she did not tell that to the staff in the back. I had to wait for 30 minutes to get my dogs, which made me miss a doctors appointment, and now its going to be 3 more weeks befor another appointment is available.