Our wait time was close to 6 hours. Also, I never received a call with the results of specialist that was to look at xrays.

They are very nice, they go above and beyond to help your best and to worry you less.

I never got my refund for revolution, even though I was told twice it was credited

Blood tests results took longer than expected and required repeated follow up by me. Techs told me it would be 15-20 minutes to get a urine sample and it took 2 1/2 hours after repeated follow up as well. Poor communication between techs, doctors, and patients.

Understand with the times we are currently in. That said, I was not communicated with effectively about what was done with my dog. I had to make multiple calls to find out what was done and when he would be finished. Melissa said she would call me back with an update; after 1.5 I had to call back to get said update. I dropped my dog off at 10:30-10:45am. He was not finished until 7:45pm. The doctor never called to discuss the results of Max’s visit I was handed a explanation of what was done and told once I picked him up. The only explanation that I was given, multiple times, was “we have a lot of baths today.” If there were so many baths this could have been explained at the beginning as to inform of the time delay that could be expected. This is the first time that I have had, what I perceive as a negative encounter while having my animal cared for in this facility. I come from plantation to this facility as I have always very positive experiences here. Even when I lost my Rocky; the staff were so amazing in a very sad time.

Great service at this difficult time

I didn t see the waiting area cleaned during our 45 minute visit.

Excellent care and communication! Thank you so much!

The best

I came because my kitten needed to be spayed. Well I called your office I was told you were having a special on spaying at the cost of $299.00. After my pet was seen I was told there were approximately $250.00 extra added on to the initial $299.00 price. That should’ve been disclaimed on my first conversation not after the fact. To me that is pure false advertising and truly angered me. Obviously I left without my kitten being spayed because I don’t like not being told the facts up front.

The staff was so nice and so helpful when I was in a panic with my baby boy Brocks. They took such great care of him.

I have known Dr Barr for 20 years and he is the best of the best !

Dr Foreman was absolultly amazing & blessing. She saved my Brownie s life when he took a turn for the worst from bringing him in for another problem. She was thorough and precise with explaining everything throughout the whole day he had to be there until transported to Advanced Vet Care Center for emergency surgery. The staff was also wonderful to us and professional and careful throughout this pandemic measures needed. THANK YOU!!!!!!! Brownie is healing very well and breathing like a champ.

It is an extremely stressful time in the world right now, and the staff here at Pet Express gave me great comfort to know that my cat is still well taken care of.

Wonderful staff. Everyone is very helpful and caring. Thank you for being so great!

Stop trying to oversell people on things. Always explain everything on the bill and it’s purpose. Also, review your upcoming appointments and know what the appointment was about with the parent doesn’t have to repeat themselves as they already took the time to explain why they needed an appointment. I’ve been coming to your facility since it opened and I feel as if you guys should be better than that. I was also sent home without a surgery date for my dog even though the vet knew I wanted to proceed.

The staff is fantastic

Just excellent service

Amazing experience!

This animal hospital is awesome. Staff was very friendly and accommodating. Vet was very nice, caring, knowledgeable and took the time to answer all my questions. I also appreciated them not price gouging me on prescriptions like other vets do. I will definitely be back and refer others.

I personally feel like communication from the back to reception is not what it could be. I had four dogs in over the past two months and every time something was not giving to me. Medicine, rabies tag, and more. That would be my only complaint. I have to come back to get Gaia heart guard / heart worm prevention that wasn’t given to me

Get service would recommend it to anyone

Everything was amazing! I m very happy with everything this hospital provides. They take great care of my dog!

Loved the facility, doctor and the assistant. I was impressed with everyone and the care that my cat received.

Please have a separate team for emergencies and then other people will not have to wait so long!