On line scheduling doesn’t work frequently

I am so grateful that we have such a dedicated, amazing organization in our community. You work tirelessly to help pets, owners, and rescue groups. Even though you help many pets every day, the quality of care does not suffer and is always foremost!

I don’t feel like I had info- before surgery it was 5 days after but after the surgery it was 14 days. There wasn’t enough info sent home and I am still not sure if she is healing right. I don’t want to keep driving her back up there because I have to work. The low score was because I have had an issue with a manager- she was rude and then when I tried to file a complaint she told me there was no one to file it with but her. That is crazy and I never heard back about my complaint

I feel very fortunate and blessed that my fury family members can receive professional,kind and Quality care at affordable prices. I would not be able to afford to adopt them.

You all are great! Great program! Our experience was great! You help so many people and animals! I have brought multiple of my animals here. And recommend you to family and friends. Thank you for all you do!

You were amazing, friendly, my cats recovered so fast like nothing happened. I truly appreciate you

My only complaint is that my appointment was for 1010 and I was not seen until 11 o clock. I have to drive 30 minutes to get there and my dog has a hard time being in the car for an hour and a half. It is too long to expect people to wait

I’ve been trying to get these 3 cats spayed for almost 1 1/2 years, due to the cost and my budget I have had to postpone multiple times. Thank you so so much for helping those of us that want to do the right thing, and working with us to make it affordable. Because of your help I can now work on vaccines and finding loving homes for these girls. What you do at PRCKC is priceless! The staff was helpful, friendly and informative from messages, to emails, to phone calls to making payment and drop off and pick up. When I get caught up financially I will be donating to to pay it forward. Thank you again!

Everyone was great, but the one person that come out to get my pet from me didn t give me a receipt and didn t want to give me my change back, and than at the end when I pick my pet up they said I didn t paid and I know I did. So I think she took my payment.

From requiring about services through email, to scheduling, and being present in person, I had the most pleasant interaction. Thank you for the prompt response and the best first experience. Very pleased.

I have been referring others to Pet Resource for the past 6 months as I have been coming there for that long. I would like to make a suggestion though. Give people the option to come in to pick up their pets after surgery. I waited for an hour and a half yesterday to bring my kittens home. I know the staff have been working hard and feel we could help by receiving our own pets from inside to our vehicles. Like I said it is just a suggestion. Thank you for all that you do.

I tell everyone I meet with a pet about you.To date we have been to see you four times for our cats. And I am looking forward to future visits. Thank you for taking great care of my pets, and for calming me when that has been needed too.

I think something needs to be done as far as wait time for picking up our pets. I waited almost an hr and a half for them to bring my pet out. Drop off was a breeze. A suggestion to possibly speed things up a bit would be to bring a pet out and dropping it on your way to picking up a pet to take in. Or maybe have more people on hand to bring pets out.

I got a text about Paco s heartworm test but not Bellas

Nothing. The services are great here!

I wanna say everyone was amazing and kind. I enjoyed my experience even though the wait was insane!!! I m glad y all are helping so many families. You could have a sign or something that tells people to turn off their cars while they wait.

This was my first time coming here. The staff was very helpful, kind and compassionate. They answered all my questions and everything went smoothly.. My fur babies have found their new veterinary home and we will definitely be back! Thank you!! Margo Graziano

Good quality professional service and care. So grateful for all your help

Love the Westlake Wednesday. Sometimes there is a wait but well worth it. Thanks to the nice staff

You did great

Waste too much time for check in and pick up the pet. I spent 2.5 hours for center to pickup my cat and spent the other 2.5 hours to pick up my cat.

Your drive through system has much room for improvement… i literally sat trying to get into the line for almost an hour and observed. That you had people that had “checked in” at the booth yet not get their animal taken in or brought out to them until after people that were in queue behind them had already had there’s. There wasn’t anyone outside directing traffic until after 5pm. I was inline at 4:35 but it was after 5 before I even could reach the white booth because of this grid locking of queue. You should be able to move those at the front of the lines out before people 2-3 cars back do. Based on when my cat was scheduled i anticipated getting a txt or call earlier in the day, instead of the right at the nebulous 3-4 window “if you haven’t heard”. For my family that meant I couldn’t come until after picking up kids from school due to our 30 min drive And when my cat was brought out the wrong paper work was handed to me. Bless his heart the gentleman was trying but he had to make 3 trips to my vehicle before I had all the correct papers and medicine information sheet.

Everyone was very professional and helpful

Very nice and helpful staff, greatest ever. Have no hesitation to recommend. Felt my pets were in great hands. Thank you.

You need some one to direct traffic