Everything great

I’ve been here twice so far and both times the service has been excellent. Staff is very friendly and quick. Seemed very organized and professional. Everyone there (veternarians and front desk) is very nice. It’s about 40 minutes away from my house but I definitely would drive the extra miles to go here and would tell my friends and family about this place.

Good Work Guys!! Keep up the good work!!!

I was very impressed with the care that was given prior to the day of surgery. I spoke to two women about scheduling my dog s spay procedure and it was always a wonderful experience. They seemed very knowledgeable and were very thorough in giving me options and explaining what would occur the day of and days following. I can t compliment that experience enough! The availability of pain meds for the days following was very nice. It was a valuable option in order to keep her comfortable exspecialy the first night following surgery. The actual day of surgery was very different. I understand that this is not a vets office but I found the KCK location to be rather scary. It was in a less than optimial part of town and it was not surrounded by clean looking businesses. When you are dropping off your dog to have a major surgery completed it really doesn t put your mind at ease. I was unaware of the fact that my puppy would be kept in a kennel for the 9 hours at your facility without being allowed out to go to the bathroom. That is excessively too long when you have young puppies that are being asked to hold their bladder and bowels. It s unhealthy to expect them to do that, considering they are confined in a kennel that deters them from using the bathroom anyway. When picking up my dog she had pooped all over herself. I understand the processes of anesthesia and the fact they can release bowel contents but it was not fresh. She had been left to sit in her feces for an unknown amount of time. Upon getting her home her bottom was so sore that she whined when trying to clean the hair. I understand not having the facilities to completely clean the issue up but I find it hard to believe that she had only just done it right before me showing up. She had been left like that or had not been monitored to insure that this didnt happen. One of the receptionists tried to help clean the area prior to leaving but it was ineffective. She told me to stop by a pet store on the way home to pick up fragrance spray to spray on her so that she didnt smell, especially since she couldn t be bathed. I drove 40 min to use this company because of wanting to support the goodness that is claimed to be done, but I was less than impressed.

I truly appreciated the timely manner my application for an appointment made on-line was made - the phone call and the ease of making the actual appointment.

You guys were amazing. Thank you!

My husband brought in our cat and should have been the contact person. I understand that you go by who came in on the first appointment which I was the one. In this case my husband brought in our cat since I was out of town and was not checking my phone. When our cat was done my cell phone was called and a message was left even after my husband gave his contact info. If there was any issue that needed to be addressed on our cat it would not have been have been handled in a timely manner since I did not check my messages until Friday and the appointment was on Thursday. My suggestion is the check in staff pay more attention on who they need to contact so there wont be any issues down the road.

Due to my dog getting sick why there she was unable to be spayed. So have to come back for another appointment to have her taken care of.

I absolutely love this place! Everyone is so friendly and helpful. The facility is also clean and well organized. I only ended up waiting about 15 minutes for walk-in vaccinations and mircochip.

The documentation on your website is very out-dated. I showed up with my printed form from your website filled out, but all the services and prices had changed. Please update your website to reflect your current intake form. https://snkc.net/pet-vaccinations/

I am most impressed with the entire staff and all of the services provided to my 2 pets.

I think it s wonderful that you have so many bilingual staff! Love the diversity.

This place is a HUGE BLESSING, the staff is awesome, and a huge thanks for the staff i didn t get to see in the back, MAY GOD BLESS YOU ALL

I had a really great first impression. We found our new kitten and weren’t really sure what to do first. The staff was very hopeful and answered all my questions. The prices were really reasonable which is really great because we can now give our kitten a home.

A very professional and caring establishment.

I would have really liked to have been offered the opportunity to go with my kitten when she got her vaccines. I had just moved to the area and had no knowledge of the facility, so I was very nervous to bring my kitten somewhere new. I would have been much more comfortable if I could be with her to ensure she was being treated properly.

My only complaint is the weight of both our dogs were wrong. I really wanted an accurate weight on each. One was shown weighing 9# and the other 0.6# both were wrong. Their around 18 and 10#

I would like to have more things to read and learn about my dog and cat. I noticed some pamphlets at the front but they were in Spanish. Were there pamphlets also in English? I love what you all are doing and I enjoyed my morning there. I also love your mission statement. Keep up the good work!

You guys are the best!

Great staff, very welcoming. Their professional manner was very reassuring to nervous pet owner.

I might be bringing Milo in Tuesday to get checked out. He s gotten sick a couple times since the surgery.I ll see if he still is tomorrow but he s doing fie other than that. It could just be from the medication he was given ??

Maybe a call to check on our pets, especially after a surgery.

This is the first time we ve actually been to KC spayed and neutered in person and it was a wonderful experience we also are going to take advantage of the off-site you re having tomorrow September 8th to get the rest of our animals taken care of we appreciate the services that you guys provide for the KC area.

I am profoundly impressed by your organization, the people I met there, the quqlity of care, and courtesy I received. Everyone was lovely, intelligent, attentive to the little cat I brought in and gracious. I made a $200.00 gift as well as pay for the $55 spay. Keep me on your donor list please. Your services are critical to our city. All animals deserve to have a caring home and loving nurture. It is wise to reduce the number of unwanted animals which will ot be loved. Laura Lee Grace PS Your questionnaire above is not clear; I want to give you 5 stars in every box but if I check the box it will look like n/a

It would be nice to talk to the vet directly about what had been done.