Loved the service very nice people

First before I say this, I want you to know I so appreciate the services that you offer! I have gone out to your Olathe location several times and your employees that take care of you in the beginning are absolutely wonderful. However, the vet tech that takes all the animals back to the veterinarian, really needs to work on her people skills. She has only been rude to me once however I have witnessed her say things to other clients that I found extremely rude, and it s happened every time I have been there. I have also witnessed her treating her coworkers the same way. When I made a comment to one of them, you could tell they did not want to say anything. Again, what you do is amazing but seeing people belittled in front of others does not represent your company very well.

I truly appreciated that you all were warm & professional, not to mention that you understand that I m on a fixed income. Thank you.

Awesome and courteous staff.

Your staff is fantastic! I have already referred a friend!

I appreciate being able to get quality care for my fur babies.

Just a few problems I had was whoever answers phones. I got different info from 2 different people and even when dropping off got different info from them than from person who actually took my dog. So, thinking office staff that is on phones need a little training. Your online scheduling is all messed up when I called which glad, I did to make sure it was correct. It could not be found. Then I get a call saying my online got canceled because of a problem and to please call to reschedule. Well, we had already been in a week before. Then the waiting 1 hour and 45 minutes I thought was a little much. There was only 1 person getting dogs when I first got there. After an hour another person showed, but if you are setting up appointments you should make sure enough people are there so customers do not have to wait that long. I expected maybe a 30-minute wait but not 1 hour 45 minutes. My dog pooped in my care because of the long wait. As I already had an hour drive to you and she was only 13 weeks old.

Everyone was fantastic, kind, and knowledgeable! I will definitely be back and will refer to everyone for their pet needs!

My only suggestion is when the pets are done. The paperwork should come out with them, one less step. Bring the pet out first having to go back to get the paperwork is a extra step that is not needed

And thank y all for helping me with financial assistance. I m almost 80 & on a low fixed income & y all really help me keep my kitties cared for.

Great people that care for your pets, and when needing help.

Very nice people to help you with your pet needs

Wonderful people! You all did a fantastic job with Harlow. She is doing well. I can’t express enough my thanks for such wonderful care of our dog and the amazing customer service we were given. We will be bringing our other dogs here as well. Thank you again for all you do!

Thank you so much for the help you give to not only myself and the community around us. It is so amazing to have an organization who help anyone with pet care needs. I m so blessed to have found you and it was by word of mouth. I will be seeing you next year for sure to keep Lucipurr up to date on his shots. I appreciate you and the outstanding service you provide!!!

Absolutely wonderful caring supportive team of individuals, thank you. You made me and my pup feel safe.

The waiting in line dropping off my pet was over 45 mins. Several other clients who arrived after I did were serviced before I was. This was very disappointing. The same happened when I arrived to pick up my fur baby. there could certainly be some improvement in this area.

Don’t know how to fix but took almost 45 min in line to get pet turned in.

Wait time was a lotttttt, but overall really great service and friendly staff!

It was my first visit. Not sure if I will return. Site seems to operate like pandemic is still in effect. I wanted to of my females dogs examined because of one nipple on each is MUCH longer than the other. I was never convinced that the vet even looked at them. I was told two different things by the staff. I understand and appreciate that they off services at cheaper rates than ordinary vets. But I don t like the fast food drive thru approach.

I previously worked at a Pet Clinic here in Kansas City. I was pleasantly surprised by the experience. The efficiency of everything. Communication is key and you guys have it; Whether it’s communicating online, on the phone, or in person. Price is important, but the welling being of our pets is more important, therefore, the communication on our pets health is the most important. I saw that here. Pet Resource was a well-oiled machine. Staying an hour for check in? Who cares, when you’re told upfront? Only waited 45 minutes, sold. Thank you for your professional and honest communication. I will continue to support the word of your company and your staff. Also, I usually don’t write reviews, I simply couldn’t do without in this situation.

Wait time was a little long, but the service and friendliness provided was worth the wait. Please be careful when trimming pet s claws. There is a powder to stop bleeding that appeared wasn t applied because it appeared I had blood spots on the blanket that I noticed when I got home. Otherwise

I sent emails and left vm and never heard back. The initial online appt maker makes it sound like you pay online and I never found a place to pay. I would either indicate that you pay when you get to the appt or that some one will call to take payment. I never received a call as the site had indicated as well. Thank you for the services you offer! My husband had a great experience working with the intake/pickup assistant.

I love the service we get there. Thanks for everything

Thank you so much for the awesome customer service & awesome job of spaying my cat. She s doing great right now and I m so glad this procedure got done. I will always use your services. I m giving PRC five stars in all the categories.

all is good