I was very pleased and impressed with the service I got.

We made an appointment and ended up waiting an hour and 45 minutes before anyone came to our car to get our dog. The staff was nice. But that’s a long time to wait, plus the appointment and checkout.

The appointment didn t mean much. Appt was for 2:45 pm and we were not seen till 4 pm

I understand not always being able to assist when someone is in need but one of the workers just didn t listen at all while I was explaining that when I have come to get vaccines for both my dogs I usually grab some assistance for food for my dog that has to have a low protein diet. After going round and round about it she went in and came back out to tell me I could go online to buy. I asked if it s a discounted price and she was like I don t know. I then explained I can t afford it that s why I get assistance her because she has Addison Disease and I have to take her to the vet monthly for shots and now my other dog has a polyp in his nose and I ve spent over $1500 on him. I also understand that there may be await due to the nature of how everything is setup but sitting in a car for over 2 hours is a bit much.

Thanks for all you guys help with out you guys work we won t be able to keep are pets .godblees all

Didn’t care for the drive through style services. If I knew that was how it was going to be, I would have went somewhere else. We are required to email to agree on an amount to pay and for what service. When I tried to ask for confirmation of agreed dollar amount, I was sent an email with only a payment link. I was looking for confirmation as the website says we just agree to a price. Payment website doesn’t allow custom notes to what I’m paying for; I can’t list the agreed services to make sure it matches the system. Not sure how you interact with pets as it’s a drive through Sonic-style “service”. Couldn’t rate high on that. Surely you wouldn’t want your pet treated like fast food.

Will be bringing my other dog here for services. It was a quick in and out, everyone was nice and my puppy came out with a wagging tail despite just getting spayed. It’s been 2 days since her procedure and she’s doing great! Thank you!

Very genuine and kind staff.

We had a great experience, thank you so much!

What a wonderful gift to the pets and pawrents of Kansas City!! Everyone is so kind and polite. They truly care for pets. Thank you so much for the great dental services. And nail trim to boot! You guys are the best!!

It was a great visit! Everyone was so kind and helpful. I appreciate all of you!

Great experience. You all do a fantastic job!

I would like to say I appreciate all of you.I will always call you firt, before going anywhere else.Thx to all ofyou for helping me and Izzie.

I really liked how the truck clinic came to Gladstone Ace Hardware. I also liked that I could make the an appointment ahead. The only thing I would change is getting chewable flea and tick meds in the Top Dog Package.

It was a very unique experience when we dropped off our dogs for surgery. I do wish there was a way to call and actually speak to a person. But we were pleased with the care they received.

The staff went out of their way to accommodate us. I really appreciated every interaction I had, they were all fantastic!

The teammate who worked with us and Mo was absolutely delightful, informative, and helpful. 10/10.

It was great! I deeply appreciate everything and everyone who took care of my Athena. What a blessing! Thank you!

Just want to say thank you for all you do! :)

Setting an appointment and having to sit in a line for 40 minutes before leaving with my pet and no services is a kind of crazy. Then having to call 6x leave voicemails and wait on hold several times just to get my money back. Each staff from the lady who checked me in to the lady who called to take payment were very friendly abd professional. It just seems you do not have enough staff to pull off the drop and go business successfully or without it being at the paying customers time/expense. Huge waste of time and headache. I also left at 40mins in with 6 cars a head of me and only 3 had been helped in the 40mins. I made it 30mins home before someone called to asked if we were in the line. over an hour wait for a drop off. Its not realistic.

Nothing but thankful for all you do and allowing us to keep our pets healthy at an affordable price God Bless Each and Everyone behind this amazing resource

Thank you for listening to my concerns about my cat. The previous pet clinic was unable to Provide her with service because of her reaction to the Anesthesia but you guys listened and are Sending her to your special clinic. Thank you for your kindness, it means alot.

i had an appointment last Monday. i came in to the check in area just 10 minuets late, she called the people in the building to let them know that iam here, then she told me we apologize we can t take you or help you. i am just disappointed because my pets needed the vaccine and it was the my day off to take care of them.

You guys are amazing

The whole experience was very organized and easy. Thank you!