For the many many years I have taken my dog to Gainesville Animal Hospital West, the staff have always been courteous and professional.

Dr. Fletcher is a gem!

The only thing I am not happy with is the practice of handling and restraint. I always had to get my cats gassed to work on them and when I used to be a vet assistant I got creative. Like putting an E-Collar on a dog or cat and using a towel. I am bringing my dog there still but not my cats. Everything else is great.

I ve been taking pets to GAH for 30 years. The veterinary care is excellent, but I ve experienced numerous snafus from the front desk. Staff needs to follow through and, really, you all should have an electronic system for records access for all branches (nobody faxes stuff anymore!).

Love the vets especially Dr. Samek. Front office staff are also friendly. It has always taken too long to check out.

This is the ONLY place to take your pets. I recommend Gainesville Animal Hospital to everyone with pets.

I loved everything about the care my dog received. My only complaint would be the long times to check in and out. Overall, I was very happy.

Thank you for letting me return medication that I cannot afford. My mistake not to ask questions during checkout, but I was overwhelmed.

Thank you for everything you guys have done for Coco and myself! You’ve truly made this better than I expected.

I cannot emphasize sufficiently how helpful and caring the staff is. Everyone there is there because they love to help animals. Truly amazing people.

Great service

Nice service!

Dr. Matt Hampton is wonderful. Your business has always been great to work with. I have recommended them to many people.

When I was checking out and the receptionist went in the back to get my dog s medicine, she left me waiting in the front for at least 10-15 minutes. I finally left a note saying I would come back to pick up the medicine and when I got to my car she came out saying you didn t have the medicine and she had to call another office to get it. She should have come out and told me what was taking so long instead of leaving me waiting that long with an anxious dog on a leash!

Love these folks! - Richie s mom and dad

Your staff is the best!

Even though we had an appointment just for shots we waited 40 minutes to be seen. Staff is friendly but it appears their paperwork takes longer than the actual visit. Perhaps they could streamline their process.

Great visit as always. However.... Before leaving the visit I asked the young lady up front to send over the proof of Vaccination to Pet Paradise of Gainesville as Maggie will be boarded in 2 weeks. Unfortunately, Pet Paradise did not receive any updated paper work. I will follow up tomorrow during my lunch break.

I have been taking my pets here since the early 90 s. All the vets & staff are great.

I asked for a fecal sample to be taken while he was sedated the doctor just forgot or something. She answered oh good idea then left the room. I keep having to come back and pay another exam fee because first exam was rushed. Misdiagnosis or failure to catch what s going on quickly is frustrating. I have been considering going to UF from now on because it ends up being cheaper. Costly mistakes and newer doctors as well as constant turn over on front desk faces feels very scattered. I am very upset about how my moms cat halo was dragged out with tons of foods and various meds sold for a cat who needed to be put down. Halo had saddle thrombosis. No special food or arthritis med can fix that. I ve been pretty unhappy since Dr. Coverdill left.

This is a very professional staff and considerate of both pet and its human.

It was difficult making the appointment because the site was having problems. At first I was going to get billed for the vaccines when all my animals are on the forever shots. I like the service but when I used to do vet work we dealt with most animals hard to handle with handling and restraint. We did not anesthetize them unless they were wild. I would like to be able to work with the vet when my animals become difficult because I can and it costs a lot to have them gassed. Besides that I am happy with the service.

Everyone is always so nice. Reception staff is great. Always friendly and the doctors are great. I am very fussy about who treats my babies and I am very satisfied. Thank you

Even though baby shakes your team has always been great to my girl Thanks to all of you

Recently all the work is done in the back office as opposed to in the room with me present. While it might be easier for the vet, I miss the interaction and communication of seeing the Vet with my cat. General checkup and shots, etc. Being told my cat needs dental work as opposed to being shown just isn t the same. Still a happy client, just saying what I think.