COVID-19 didn’t allow me to go into the building. I was pleased having the doctor call and explain the details. The person who took payment didn’t know if I was going to receive 0% on my CareCredit that I’d have liked. Overall, it was refreshing knowing the doctor took a sample and sent it in when my last vet didn’t

I have been a doggy mommy for over 25 years. I have used Pinion Animal Hospital hundreds of times and each time I have been satisfied with the in office staff, the doctors and the facility. I gave them five stars

Very pleased with the opportunity to get my dog in the same day I called, even with the emergency charge. I think you system is working well, and your employees are very helpful.

Great customer service everybody there was very nice. I really like that the doctor took the time to give me a call on the phone to talk to me about the pets it was very nice. And also they even checked up on the animals after everything the next day and thank you so much

As far as i am concerned your office and doctors and staff are the best i will recomend pinion to any and everyone who has pat issue s thank you for all you do

I have been to the vet a few times but the only thing that concerns me is that I have been there twice for the same thing ( ear infection) and I was charged a different amount. I was charged this visit for my dogs ear cleaning but last time I was not charged. Also, in April the dogs were there and Nala got her yearly exam and then they I was charged again in August for another yearly exam. Consistency is key.

I have always appreciated bill and his staff for thier courteous responses and excellent advise about my pets Thank you--bill

Some of these concerns are because I had to wait in my car with my kitties. I have no air conditioning and it was very hot. I was asked to arrive early but y’all were running late. I didn’t get to see the Dr. or the exam rooms. I realize you’re trying to be CDC Covid compliant. You are all lovely, but the appointment was awful, and then I was given estimates for dental work that would run around $2000.00. I cried all the way home and was sick from heat exhaustion.

It was good. I really appreciated the assistant bringing out an I pad so I could air drop a short video that helped show Mittens symptoms. Thanks everyone.

I filled out the intake form when I arrived as requested. I listed myself, Samuel Mitrovich (not Mitrovith), as the owner. The secondary contact person is Saundra (not sandra) Mitrovich (not Mitrovith), my spouse. Please assign me as the owner of Mo (not Moe) and correct the misspellings of our names.

We were outside and did not see the rooms, but my dogs had no complaints, hehehe. I really appreciate the curbside service. Thanks

The staff was friendly and the doctor was very helpful Thank you

No suggestions; this veterinary group and staff are extraordinary! Best ever.

Although my service was great this time, I dislike the communication between assistant and Dr. with drive up servises Not seeing the Dr on visits makes for difficult communication of symptoms when trying to diagnose new problem.

You guys are very helpful to me here in a very stressful time thank you.

Tech I met curbside was friendly and careful with my small dog. Spoke with Vet on phone. Dr Jackson seemed friendly and knowledgeable and caring.

Wasn’t let into exam room so no comment there. Nor did we talk to vet. Waited for about 10-15 min past our appt time.

Thank you for your help during a challenging time. You are doing a superb job.

Considering the COVID 19 situation, I don t think you could do any better.

My dog wouldn t stop barking at the staff and wouldn t let anyone handle her. I really thought I wouldn t be able to get her vaccines. However with a persistent loving staff they eventually got her in the building and were able to examine her and give her the shots she needed. I was very anxious not knowing what was going on as I had to stay outside because of covid. My anxiety instantly went away when they brought her back outside to me. I m so grateful that they did turn us away considering how hard she was to handle.

We like your practice and have always had good care for both Abby and more recently, Willow. Thank you.

I was called and notified about Alita-Lue s flu shot due and so I went ahead and made an appoinment!.. I waited for 1 hour to be told her last flu shot was over due... You wasted 1 hour of my time and called me for this appointment ( was clearly stated she had time when appointment was made.. I did not call for this appointment) Very unprofessional and I m very disappointed.. maybe someone needs to pay attention to dates before mistakes are made and business goes else where.

I am always pleased with the vets and their staff.

Having the pet scale by front door and in front of check-out counter is UNSAFE especially for ones with impaired vision. For me I tripped on it upon entering office, caught my balance. I could have been injured.

On time (very important) and made time to talk about issues and concerns. Did not mind waiting in car. Less stressful for me.