After the appt, I had to call back because I forgot to ask the vet tech a question about the appointment. When I called the vet was not available. I was told that I would receive a call back but instead I got an email. I would rather have liked to been called back rather than emailed.

In office appointments would be appreciated soon

Extremely pleased, everyone is so friendly and helpful. Just recommended Stones River to our new neighbors

We have an older dog that needs special support, which the employee was informed of when she first retrieved him. When she brought him back she carried him by his arms, something no professional should do to any dog regardless of condition, causing him a lot of discomfort and stress. This positioning also almost caused her to drop him near the car. He had just had an anal gland treatment, so I am assuming that was the reason for the handling, but as a professional, especially after being notified of the special needs, he should’ve been handled with much more care.

We asked for Adam as he has helped us with Molly in past issues. Very pleased that he was able to come to the car and get Molly and get her shots and nail trim. Adam is very trustworthy and makes us comfortable when Molly is in the office.

I was very happy with the friendly staff and how easy it was to get in on short notice. I would highly recommend this office!!

I think it’s time to let owners come in with pets. To still be practicing car side visits is a little over kill. Hospitals and outpatient centers are allowing in person visits. Please consider. I want to be present for my new puppy as he is learning to trust me.

Please open up asap so our babies will not have to go in alone

Everything else is good, but the way the handlers come out to my car to take my anxious cat’s pet carrier is careless. They swing his carrier back and forth, one of them even closed my car door on the carrier, probably in a rush. How do you even let that happen? I’m not a pro, but I think it makes sense to request the most basic forms of respect for an anxious animal.

I was very happy with our first appointment. I look forward to meeting all of you in person one day.

Sometimes the comments staff make regarding services comes off a little harsh/judgmental. For example, if my pet has not been seen at your practice for a couple of years it is possible the pet moved out of town and was receiving these preventative, optional services elsewhere. There have been comments about how LONG OVERDUE a procedure was due to the only record in the office dating from a couple of years back. A different approach when discussing the health of a pet would be nice given that people and their pets relocate and a service that may appear over due in YOUR system is in fact up to date. This is why communication is key and the chance of maintaining an open door policy for discussion of an owner’s pet’s health is diminished when judgement is sensed. Overall, the value and services are worth my loyalty to this clinic while I remain the area.

nice

This was Bella s first time here and we are pleased with the outcome. However, I would like to have met the staff prior to treatment.

We recently had to bring Colton in to get tested for diabetes and you guys were awesome! You guys were patient with us when we needed to figure out our finance situation to take him the hospital and just helped out so much! I can’t express how much I appreciate every single one of you!

Everyone was great and i efficient. Thank you!

My dog doesn’t hate the staff...that is good enough for me...he is the client.

Thank you for seeing us so quickly.

We re thankful to have picked this vet for our first visit!

Everything was great, thank you!

I do not like having to wait In the car , my little dog is very shy and doesn’t like new people , he does better with me around . It doesn’t feel as professional , feels like a drive through service

The staff is ALWAYS great to work with and take very good care of our girl Sophey!

Nicole is the best! We came to you all because of our long history with her. Thanks for seeing our sweet Paisley on short notice!

First visits do we feel our pet was well handled, and everyone made us feel welcomed. Thank you for your advice and all the extra information in the packet.

Thank you so much for taking good care of our cats. We appreciate you getting us in quickly and providing them with care and attention.

The team was very helpful and understanding. I greatly appreciated all the time given explaining various issues with my newest feline rescue. Thank You