I feel that since things are opening up, Pet parents should be able to bring their pets into the office. I honestly am not comfortable handing my puppy off in the parking lot.

Everyone is friendly and professional. My nervous Border Collie is treated kindly at all times. Dr Duffy is down to earth and allows the pet owners to be true advocates for their loved pets.

I was using the groomer. Karen is terrific!!

I would like to come into the building with my dog.

Every time we get there we are put on hold and have to wait a few minutes before anyone talks to us.Wouldn’t it be simpler to take the dog’s name before telling us to hold?If we didn’t have a appointment I could understand .

Poor experience. All they want is money. They did not conduct a legitimate exam. Unfortunately, I will never return and will inform anyone I know regarding the lack of quality service.

Dr. Duffy is wonderful. Answers all of our questions. So patient and kind. Technician Scott is great too! So wonderful with Neelix. And with us too. Puts our mind at ease and is so calm.

hoping one day soon we can actually go inside with our furbabies.

I realize the phone system must be busy, but to be asked if this is an emergency and be put on hold almost every time I call seems really unprofessional. I wish your office could work out something better. Once the person comes back on the line, though, the help is always excellent. Thanks for taking such good care of my 147-year-old (21 yrs human time) Duffy the Cat. Karen & Mike

You guys are the Best of the Best!

Not sure why COVID is still the cause of owners not being permitted in with their pets. Others have lifted restrictions. Not sure why masks and stay aways are still being enforced. Is this a state mandate and, if so, it would be helpful to know that in advance. That said, Dr. Howard and Scott were awesome. Awesome. Awesome. Awesome. Thank you!!!!

Dr. Hultberg is a superstar, wouldn’t trust anyone else with my pup!

Since we re checking in by phone from parking lot, I always say I can hold, it s not an emergency. The past several times we ve called the wait on hold has been several minutes, and once over 7. I know it s very busy and everyone gets individual attention...and the staff is great, but maybe another frond end desk person?

The stars are not all working the same some blink and some turn gray - did not see facility due to COVID precautions- all went well

Best Doctors and Staff. Having been bringing my 4 labs over there for many many years. Thanks Dr Duffy.

Dr Duffy and staff are amazing!

I didn’t get an email of my bill like I was told. Can I please have the emailed to me at [email protected]

The front desk staff and vet techs are always so nice! We really appreciate all they do with the current COVID rules. It was our first time seeing Dr Johnson and he was also wonderful! He really took his time explaining everything to us. Thank you all!

I wish Dr. Duffy could be my Doctor !

i would like a note on my dogs charts that when my pet is complete being seen please provide me my bill i keep there visits i pay for in my folder everytime i come i have to ask the vet tech for the bill and documentation of the visit why? Am i the only one asking this if a pet is seen covid and parking lot visits are not a reason to no longer provide the paperwork at the end of the visit all that is done is I am asked which credit card to use but no transparaency in what the charges will be nor a receipt at the end of the visit I am requesting all documentation at the time of the visit because when I have to ask for it from the Tech they say well they can email it to you I prefer to have it in hand when you deliver the dog back to me also because when I have to request it from the vet tech I have waited an extra 1/2 hr to receive it after my pet was already seen. It is a concern that that is not a normal practice when coming in with my pet. Please change this for myself and all customers should have this be a normal process going forward. Thank you.

I had a great experience with you all, the office staff and Dr. Duffy. I am a new client, wasn t sure if it was an emergency or not and you were able to squeeze me in next day, just in case. I m truly thankful as it was a bad situation getting worse. Dr. Duffy saved my girl Rosie s eye from bursting and what could have been much much worse ... had I not gotten in when I did. Rosie is in a lot less pain now and getting better every day. THANK YOU VERY MUCH!!!

I feel that the service here has declined since everything is done in the parking lot, which was totally understandable with COVID. Office staff were much more friendly face to face. I just hope that it will go back to the old way soon since people are getting vaccinated.

My appointment for the dogs was 10:20 they didn’t get the dogs til almost 12noon not happy then I had to call to get a copy of my bill,”then after reading the bill it tells me I have to come back in 3weeks for part 2. Of the shot

Comment: everyone is consistently cordial and professional. Suggestion: it’s rare not to be placed on hold when I call. It is a good sign that your hospital is busy though.

wonderful doctors and staff GOD BLESS YOU ALL