We ended up waiting 30 minutes for our appointment due to an internal miscommunication. Perhaps new staff, but the process was a little confusing. I was not explained the bill. I think that should be done every time. To me it shows you stand behind your fees and are able to explain them (confident and proactive), versus hoping we will not ask about them (confrontational).

The only suggestion would be to ensure staff at the desk ensure we are fit in if our pet is ill whether an appointment or not. I could be wrong but it seemed I was told only one appointment open which made me nervous I would not make it. If the animal is ill and you need to be seen confidence in this needs to be relayed on the first contact on the phone.....otherwise 5 for all!

There have been times I have been slightly unhappy with the service from the receptionist staff. Wrong kind of food being ordered, being unable to tell me prices on the foods on the shelf by the desk without taking several minutes to look it up. And sometimes we just seem to have miscommunications that end up costing us time or once having to make multiple transactions because things were forgotten on the bill. They are very nice But it would be great if a little more attention was being paid to detail.

Yojimbo loved to walk around.

Would love an estimate of how long the appointment will be when it s booked online. Like an estimation of how long a standard wellness appointment would last, with a caveat that things could go longer if there s delays or whatever. Just good to know for building it into my day, especially as a first time pet owner and first time visitor to your location.

Quick efficient and very friendly service always

I was very appreciative of the care and concern given to Lulu. Thank you very much. Marilynne Unger.

Very satisfied, good experience as usual. Staff were very caring. I ll definitely be bringing my dog back. Thank you.

This survey automatically gives 5 stars. It is not intuitive that you can deselect for a lower rating. I wanted to give all 5 stars but almost didn t submit because I thought it was a site glitch. So survey isn t ideal but vet care is 5 stars :)

Dr O Toole is always great. This time I was really impressed also with the technician who was assisting him. She really knew how to keep my anxious cat under control so that Dr O Toole could do a proper examination of him. Definitely a great visit.

The staff and vets were very professional, helpful and so caring. I couldn t be more satisfied with the service. Thanks very much!

Thank you for seeing moka the morning I brought her in and quickly giving us an appointment time. She was swollen and in pain and needed treatment. After being home and with her meds and rest she is doing much better.

I have always had exceptional service here. The respect for animals and their owners shows.

Bono thanks Dr. Chris and his teamfor taking great care of him for the past 9 years!!

I was able to get a weekend appointment with only one day s notice, which I appreciated. The reception staff and Dr. Serena were very kind and friendly and provided lots of information. Excellent all around.

All the answers to the survey are an Excellent just couldn t figure how to show this on your platform here:) Ty is doing fine and the medication prescribed is working. Thank you for the speedy and courteous visit.

Excellent service as always!!

Serena was such a wonderful vet!!! She did a fantastic job explaining things

Greg and I (and Riley) think you guys are a fantastic vet. I remember booking the first appointment and the staff member I was talking to said don t you want to know the price before confirming? . I was shocked. I had never been to a vet that had been open and upfront about pricing before. Your staff are so friendly and professional. I have seen you guys sit on the floor and play with scared puppies and help people who are leaving their pet for the last time. Riley LOVES you guys. Every time we walk down to High Park she pulls to try and visit. I always give rave reviews when friends ask about a vet. I am happy for you to post this or ask to give a testimonial.

Everyone was very friendly.

Doctor Serena is really good ! We loved her.

I liked the new vet Serena.. took the time to explain everything. ??Tania

Great service, we are very happy with the team and the level of professionalism. My favourite part is that everything is explained to us, nothing is pushed on to us, we are given choices and I never feel like I am being ripped off. Wonderful doctors. Last lady we ve seen was a pleasure to talk to :) I took off one star from was the staff friendly and helpful to you , not because the staff is not friendly, because they are, but I find that the two ladies at the front desk are not very proactive . This happened to me number of times, when I come out the office after the appointment and walk over to the front desk, I can stand there with my wallet and none of the ladies initiates a conversation or offers a bill, they look pass you as if you are air. Every time I had to be the first one to say ehm...I would like to pay my bill? . They are very nice otherwise, but I just find it very odd that they are ignoring somebody standing right in front of them.

The service and treatment our greyhiund, Tux get from your office is worth the travel from Whitby . Tux had been under the care for more than 6 years and we are very happy. Thank you very much.

We really do love your clinic.