Everything excellent, not sure if this was working

I’m not sure if the stars on your survey “work”, but they don’t seem to do anything when I tap on them. Regardless, I give you 5 stars all the way. I was particularly pleased this year that I was told NOT to start the Simparica until AFTER the blood test results— which of course is the whole reason for the test. Last year, I was told by the reception staff (NOT an RVT) I could start the meds right away. I knew that was incorrect. That would have, of course, made the test useless. And, I gather, if the test were positive, giving the meds right away could have caused illness in Carlee. At any rate, I’m glad that information “glitch” has been fixed. All-in-all, as ever, Carlee and I were treated in an extraordinary manner. Thank you, BWVAH team!

Brought my dog in as a priority drop off, which is a very handy service! Thank you!

We felt very well taken care of.

Given that I couldn’t go inside, I really appreciated not feeling rushed with the follow up call. Took time to answer questions and eased any concerns I had about her upcoming procedure. Thanks!

Referral to your office was from Brittney Diaram who speaks highly of the Clinic. We were happy with our recent visit.

Service was great

Great job on my dog’s procedure. Thank you!

We came in for bloodwork for a heart worm check on Monday. The appointment was great, but 2 days later I was called for a bloodwork reminder for something else. Now I’ve had to make 2 appointments in the same week. It would have been easier to have these appointments coordinated together.

In the past if we had a wellness visit and no vaccines were given, the nail clip was included. This visit we didn t get any vaccines but was charged 30$ for nail trim.

Thanks for putting up with Penelope s special emotional needs, you went above and beyond the regular call of duty.

Pleasant and pet respectful as always. Thank you.

Love the office! Thank you for the excellent care and service.

Not sure if my stars were picked up but I was very happy with my visit with Isis she is doing much better

It was really difficult to hear on the phone since I was waiting on Bloor St and it sounded like I was on speakerphone. Next time I will take the call from my car.

Obviously would prefer to be inside with my pet, but happy that the clinic is still open. Very satisfied.

Bloor West Vet has been a wonderfully caring environment since day 1. Chris and all staff are incredibly friendly and helpful - and we ve felt like we are receiving the best care for our dog. Thank you for fitting us in when you re busy and always following up.

I actually REALLY appreciate the phone appointments. My dog is such a nervous guy and having phone support without the stress is great. Obviously I would come in for certain issues but the phone consolations have been a Covid blessing!!

About the cleanliness: I selected five stars cause I know you keep everything spotless, however, because of covid I haven t actually been inside of the office for over a year. The team as always was completely wonderful. I only have one suggestion: we understand that time is a complex subject, we need a service and you provide it in the best way possible. Now, I think you should put some boundaries to the regulars who like to stay after their appointments and speak for ten or more minutes and distract the staff, doctors and Tech s. I get we all want to ask questions and get the proper answers, but don t enable them to interfere with other s appointments. Thank you for everything you guys do.

Great experience for us and Remy!

I very much appreciate the email reminders for appointments (scheduled shots, etc.).

We continue to be very happy coming to Bloor West Vet with our pet. Hopeful that you ll be able to to open for additional hours again soon as it is challenging with our schedule to make appointments between 9-5

All was great as per usual, looking forward to not having to drop and run, would really like to have the one on one interaction with Chris and the Dogs.. hopefully this year will be better

We are not allowed to go inside so the last question does not apply during covid restrictions.

Thanks for your support with Archie! You guys were great! He’s had two pretty good days with walking eating pooping peeing ... we need time to talk to our kids ... one is away in bc at school ... wondering if he would make it till end of April... we’re just seeing how things go before we make any decisions about Archie..