Was not amused when I asked if he would prescribe the tick and flea preventative to my other 2 dogs and I was told no because they weren’t his patients they go to another doctor there. If the pets are on file it shouldn’t matter who in the facility treats them. It did not at woodland west. My pet apparently had a bug bite on her foot not an allergy like on her back leg or tummy. Never received a follow up call.

River Trail always takes good cares of us.

We had to call at least 8 times before we got ahold of a real person to make an appointment. We tried to use the patient portal online to schedule an appointment, but it never worked. The vet and tech seemed rushed and did not fully explain what was going to happen with my cat before they began the procedure to remove the hematoma. There was no clear explanation of what the recovery care would be like after my cat’s ear hematoma was drained. After the bandage was removed the following day, my cat’s ear puffed up again. I called the office and got no answer and I left a message on the patient portal and have not gotten a reply. After the visit, I checked the patient portal to see if the vet had prescribed any medicine for my cat and saw that there were ears drops prescribed. The vet had not told me of this or what care was required going forward. I was not given a detailed receipt or the ear drops on my initial visit.

I needed my dog to be in the doggy daycare program because I was having extensive work done at my home and it wasn’t a good environment for my pets. when I called to make the appointment for my dog I was told that it was time for his three year shots. I agreed and dropped him off. I was shocked at the cost for the 3 year shots. I forgot to get a receipt when I was there so I called and asked them to email it to me, when I receive the email I was shocked. I assumed my dog was going to get his rabies and other shots that are needed every three years. but instead he was given the “best care wellness exam” that included an exam by the vet, and bloodwork in addition to his shots...my total was $229. since my veterinarian joined River Trail Animal Hospital it seems like every month you guys figure out a way to take money from your clients by raising prices monthly and giving something that costs more instead of what they ask for. seriously think it’s time to find another veterinary clinic even though I love my veterinarian and she has been my veterinarian for over 15 years. the costs are getting ridiculous.

When I gave one star for staff friendliness, it is in regards to the front desk person who checked me in. She acted as if she did not want to be there and was unfriendly. She does not seem to represent the quality of care River Trail wants to provide to the Tulsa community. Everyone else I interacted with was top-notch (Mitchell, Dr. Roberts, and the person who checked me out).

Dr. Caruso is the best!!

Love Dr George and his assistant was fabulous. To say I was surprised my the cost of the visit was obvious to all. That said, the care of River Trail is top notch!

We love Dr. Smith, an absolutely amazing Doctor!!

No problems- great service & communication

I wish masks were still required.

I specifically asked the check in nurse upon arrival for Maggie’s total bill for her spay procedure, including medicines to take upon discharge. I was told $304. However upon pick up I learn that the procedure itself is $395 and then the costs of the discharge medicines are on top of that. I get that mistakes are made, however this should not happen, especially when she’s using the computer to assist in answering my question. (Obviously withstanding any unforeseen complications that need to be tended to.) I stay here because of my lengthy relationship with Dr. Roddy, but this is not the first time, and I’m at about my end with the lack of transparency regarding the billing procedures.

Daycare check in is very slow. Appears there is only one employee that comes up front to get dogs.

This visit was good. We love Dr. Copeland. But the receptionist the next day when we came to get meds was awful. I called ahead to get the meds brought out to my car and she said she would. But 15 minutes later nothing. I asked for her to bring the meds out because I had a sleeping baby in the car. But finally I had to wake my kiddo up and go inside. Then I was informed that they didn t have the medicine that I needed at that location and I needed to go to the bixby location. I just stared at her and said okay why didn t you call and tell me any of this?! Or even tell me that you couldn t bring my meds out to the car while I just set out there waiting. I mean I called when I got there!

It s always a pleasure seeing Dr. Caruso and the staff. Everyone is friendly, timely and I feel like Dr. Caruso truly cares about my fur babies.

I did not receive a call or text about bloodwork or fecal exam results. I also had to come back to facility to get fecal container and then come back to bring fecal sample. A reminder to bring that to appt would have been helpful. Also on my receipt it indicated fecal was collected at time of exam however I got a call that it wasn’t so not sure if other services were done at time of exam either that I paid for .

Great visit again, professional staff, just an all around great clinic

I have always been pleased with Dr. Angela Meredith. She is professional and caring for our pet. All my appointments are scheduled with her. The reception staff is always polite.

This place is absolutely wonderful! I can tell how much they love all of the babies that step their paws into the clinic!

I dropped off a stool sample for my dog and it was misplaced so I have to return to get another kit and then again to return sample. I was offered a free pedicure for my pet because of the inconvenience which was a nice gesture; but don t understand how sample was misplaced.

I always feel like staff listens to me. My visit gave me peace of mind.

Front desk person (Jayden) was rude upon arrival and check-in.

Wonderful service. Keep up the great work!

Our 6 month supply of one of the medications was only 4 months when we got home. It was taken care of easily but it begs the question why they were missing as the box was not sealed which is what I would expect. But handled quickly and easily so not a huge deal.

When I called to make the appointment, the lady on the phone wasn’t friendly. She answers the phone like “ughhh Rivertrail animal hospital”. She also seemed annoyed when I was trying to find an appointment time that fit best with my schedule. Other than that one occurrence, I love this clinic! Everyone is so helpful and kind!

I love everything about River Trails. You have great doctors and support staff. I Love Christine my groomer!