I dropped off a stool sample for my dog and it was misplaced so I have to return to get another kit and then again to return sample. I was offered a free pedicure for my pet because of the inconvenience which was a nice gesture; but don t understand how sample was misplaced.

I always feel like staff listens to me. My visit gave me peace of mind.

Front desk person (Jayden) was rude upon arrival and check-in.

Wonderful service. Keep up the great work!

Our 6 month supply of one of the medications was only 4 months when we got home. It was taken care of easily but it begs the question why they were missing as the box was not sealed which is what I would expect. But handled quickly and easily so not a huge deal.

When I called to make the appointment, the lady on the phone wasn’t friendly. She answers the phone like “ughhh Rivertrail animal hospital”. She also seemed annoyed when I was trying to find an appointment time that fit best with my schedule. Other than that one occurrence, I love this clinic! Everyone is so helpful and kind!

I love everything about River Trails. You have great doctors and support staff. I Love Christine my groomer!

Most always put on hold when calling. Get rid of the ridiculous mask mandate.

Thank you to Amanda, Chryssa for helping me keep all the records clear and being so patient with NBRAN and always being there for our pups. Thank you to the doctors for helping our rescue and spending the time covering the exam and problems with me.

I’ve been a loyal customer for years having adopted 2 dogs from Barbara

We love Dr Meredith??

Always great care

The grooming area smells terrible. The grooming is good

Really liked Dr. Roddy Roberts he was so good with Gunner??.

Christine is great

Dr. Smith goes above and beyond in care, compassion, and explanation of what is going on.

I took my dog in for grooming, and Christina did a fabulous job, as always.

Great vet, have been with him for over 30 years

Dr Roberts is awesome!! Great vet!

I was surprised to pay over $700 for 2 dogs -- equal to my former mortgage payment, but I guess that is the annual price of caring for our pets...

You all are the best!

Love Dr Roberts

I did not go in the hospital because your employees do not wear masks or don’t wear them properly if there are no clients in the lobby. I have observed this repeatedly over the last few months while sitting in my car waiting for food pick up, grooming drop off, dropping off for daycare. The pick up after boarding for one night was very disorganized. I am very disappointed in how steeply and quickly your prices have gone up.

Don’t like being forced to pay a package amount for things that weren’t necessary for routine care.

The reception staff could be more tactful and less abrasive. Being short and I’ll tempered is frustrating to deal with. Especially regarding a climate in which businesses are failing left and right and online presence can change real quick. Just a word of advice.