In regards to question #6 - Due to Corona virus outbreak, I did not go inside.

Considering the conditions, it was fine.

Great! Appreciated the COVID-19 precautions.

It was a good experience! I do wonder why it takes so long for them to groom Bailey. I dropped her off at 7:30am and she wasn’t done until after 3pm. I would like to see that time shortened if possible. Appreciate you all!!

Entire team is always helpful, informative, and efficient.

Everything was perfect, and I was touched to have received a phone call two days later to check on our parvo puppy who we took to a 24 hour hospital. I chose this office because they were able to see us quicker than anyone else we called, but after they cared enough to check on us, we will be making them our primary vet.

I’m so glad I found RiverTrails! Each team member truly cares for each pet.

I am very impressed with your services which goes beyond expectations. Thank you so much for extending such good care of Miss Daisy. Without the care you are extending to her she would not be expected to live the normal life of a Shih Tzu.

Due to the Covid19 precautions and at your request I did not enter the facility. My Sadie was in and out quickly so no complaints.

Wonderful staff, couldn t ask for better.

I really appreciate the steps taken to protect people and keep it clean in this pandemic. Also, grateful for working us in and the excellent and compassionate care of everyone there! Really glad I chose your office for our Ellie s care!

We ve been in many times. The doctors are outstanding and the ease of getting an appointment is fantastic. With this said I am stunned at how impersonal and unhappy the reception staff are. The nurse staff have been marginally friendlier but not much. The cost of care and grooming is high so it would be nice to culminate our visits with friendlier staff.

We love Dr Roberts!

Dr. Caruso is an Extremely Caring and Knowledgeable Veterinarian. My dogs, myself and River Trail Animal Hospital are Blessed to have her working here.

I think $155 was an exorbitant price for what your facility did.

Our anxious little dog always comes home happy after his grooming!??

We love River Trail, Dr. Monroe and the staff. Overall we are treated very well and we don t worry (much) when our kids are in your care. We did have one small misunderstanding at drop-off with a tech that doesn t know us or our cats special needs. However we quickly addressed with another tech and as normal Dr. Monroe insured the health safety of our baby. All this to say maybe one suggestion, have the intake tech take a few minutes to orient themselves with the guest and their parent(s) as we know our kids better than they do so a tech being prepared to ask/share the right questions/comments would be helpful. To close, River Trail has our business and that is not likely to ever change as they live our babies almost as much as we do. ??

I am a long time customer and have always been pleased. The vets are the best.

Dr. Smith is great! He really explains the information to you and cares about my pets!

We appreciate your good care and explanations. Thanks for all!

They were great. Dr. Paula M. was informative and took a lot of time explaining things to me.

Dr. Hooley is awesome Vet! He listens & is very detailed to get you the best care for your pet!

i had taken rayne to see christine, ( he was acting a fool for her that day ), but her being so concerned about him, she called dr. merideth to check..and sure enough the pressure in his eyes was awful. we got him new medicine and i ll bring him back in a week to check. i ve had my dogs for 43 years going to groomers...and christine is the only one who has caught things for me. she caught an ear infection, another time he had a bad yeast rash on him...poor guy..i didn t even realize it was going on. she is SUPER!! ya gotta keep her for us all!! thanks. deb

The staff at the desk told me a vaccination would be $39. They didn t include the fact that an exam fee would also be required.

Great staff and team. Very kind towards my pups and very clear on billing and procedure. Found my new vet for sure.