Review( 844 ) : 626 / 2150
Staff Provider Facility it self Waiting Time Fees
I have recommended River Trails to friends and Dr. Caruso is wonderful
Review( 843 ) : 627 / 2150
Staff Provider Facility it self Waiting Time Fees
If running behind a notice of such to waiting patients would be appreciated.
Review( 841 ) : 628 / 2150
Staff Provider Facility it self Waiting Time Fees
Excellent staff and facility
Review( 839 ) : 629 / 2150
Staff Provider Facility it self Waiting Time Fees
We always feel our dogs are in good hands with both the vets and staff. Everyone is always happy and helpful. Great daycare too. Thank you!
Review( 838 ) : 630 / 2150
Staff Provider Facility it self Waiting Time Fees
Wish you had a location closer to me . . .
Review( 837 ) : 631 / 2150
We have changed vet clinics. We no longer use RiverTrail. I told the receptionist that when she called to confirm Tyrone’s appointment. Apparently no one got the message or cared.
Review( 835 ) : 632 / 2150
Staff Provider Facility it self Waiting Time Fees
Twice I have had to take my pet to another veterinarian. These 2 different vets requested records from you. One vet called 3 different times. They were always told they would get fax them over. NEVER did the vets get any records! Not happy about that.
Review( 825 ) : 633 / 2150
Staff Provider Facility it self Waiting Time Fees
Coming from a family of veterinarians, I have very high standards and expectations - not to mention I am extremely picky about the care of my pups. From the time I called to initiate an appointment until the time I left after being seen by Dr. Caruso - we had a stellar experience. Jenny was so kind and very patient as she explained the different care packages, explained pricing, how the online pharmacy works, etc. Monica was very kind - she listened to us and was very thorough in her explanations as well as offered her expertise and knowledge based on what would be best for our dogs - in way of flea/tick prevention, etc. Dr. Caruso - wow, where do I begin!? Seriously adore her - she has a fantastic bedside manner. She is honest and to the point. Taking care of my pups can be expensive - especially since we have 2 of them. Never once did I feel like Dr. Caruso was trying to up-sale me. She gave her medical opinion based on my dogs health and her recommendations - which allowed my husband and I to make an informed decision on our next steps. My pups get very nervous going to the vet and also boarding them can be a challenge because they are sensitive to all the chaos and noise of the general boarding facilities. Dr. Caruso was very sensitive to all of this and provided us with options that would allow a more comfortable stay for our pups. Also, Dr. Caruso was very loving in how she addressed the pups and tried to make them comfortable. Also, there was a sweet young lady who showed us around the facility - I can t remember her name - but she was also very kind and helpful to explain everything and how the boarding works...what our expectations would be, when the pets go out, get fed, etc. Overall, a stellar experience. We will be back and will continue to share our positive experience @ RTAH. Thank you!!
Review( 823 ) : 634 / 2150
Staff Provider Facility it self Waiting Time Fees
I love Dr. Meredith and the staff! Everyone is super friendly and helpful
Review( 822 ) : 635 / 2150
Staff Provider Facility it self Waiting Time Fees
Love Dr. Caruso!!! She s awesome!!!
Review( 821 ) : 636 / 2150
Staff Provider Facility it self Waiting Time Fees
Got us in within a few hours of calling and gave us an estimate of what to expect for surgery so there were no surprises. Everyone was very friendly!
Review( 819 ) : 637 / 2150
Staff Provider Facility it self Waiting Time Fees
Keep 2 people at the front desk at all times
Review( 818 ) : 638 / 2150
Staff Provider Facility it self Waiting Time Fees
We love river trails animal hospital and Dr. Roberts leaves us with the confidence in knowing our babies are in good hands. Thank you for always being a top notch experience every time. We brought our pups to river trails when it first opened And I can honestly say that we would not consider taking them anywhere else.
Review( 814 ) : 639 / 2150
Staff Facility it self Waiting Time Fees
When we originally booked our appointment in the beginning for this trip we went over all the services. I called back twice prior to our drop off appointment and had to go over ALL the services we requested again and that we needed the staging area. Not sure why this was the case. We do need someone to call us 918-582-7653 regarding our last boarding bill on Wednesday prior to pick up we were told our dogs were out of medicine but from what we can tell we were still charged.
Review( 812 ) : 640 / 2150
Staff Provider Facility it self Waiting Time Fees
Everything went great!
Review( 811 ) : 641 / 2150
Staff Provider Facility it self Waiting Time Fees
Wish you had Trifexis in stock
Review( 810 ) : 642 / 2150
Staff Provider Facility it self Waiting Time Fees
Even though I answered all of your questions with 5 stars, we will not be returning due to the price. $500 for two dogs’ appointments and 3 months of meds is ridiculous. We have found a vet clinic and hospital that offers all that Rivertrail offers, at almost half the cost. I’m sad to leave because other than the price, I love Rivertrail.
Review( 809 ) : 643 / 2150
Staff Provider Facility it self Waiting Time Fees
Nobody, including the veterinarian seemed to have any idea why we were there. I made the appointment in response to a reminder post card saying Ike was due for a blood panel. When I made the appointment, that reason was a mystery, and when called to an exam room, the tech was likewise mystified. I’ve known D.C. for 30 years, and he had nobody to help him access Ike’s chart, but $225 later we left with blood drawn, flea and tick meds, and eye drops. A prescription was called in incorrectly on Friday, D.C.’s day off due, I believe to incorrect notes on my dog. I’m a childless only child, and these dogs are my children and I expect a higher level of care, which is why we moved to this practice and D.C. Smith. This can and will be resolved, but I feel compelled to honestly enunciate my experience. Regards, Bruce Wiley
Review( 805 ) : 644 / 2150
Staff Provider Facility it self Waiting Time Fees
It would be nice to have the diagnosis explanation on the checkout sheet.
Review( 804 ) : 645 / 2150
Staff Provider Facility it self Waiting Time Fees
My dog was hurt and received staples while staying on riverside. The staff must have pushed or pulled her up the ramp to be bathed. Chloe must have fallen off and put a gash in her arm. I was not happy that happened. She does not like ramps and must have been forced on it. I’m glad she was taken care of, but I felt sorry for my dog.
Review( 803 ) : 646 / 2150
Staff Provider Facility it self Waiting Time Fees
Great reception. Lucy loves her beauty appointments there and the care given by the groomer. Thank you
Review( 802 ) : 647 / 2150
Staff Provider Facility it self Waiting Time Fees
All was good. Thank you
Review( 801 ) : 648 / 2150
Staff Provider Facility it self Waiting Time Fees
Dr. Caruso is the best!!!
Review( 798 ) : 649 / 2150
Staff Provider Facility it self Waiting Time Fees
I was very nervous about the appt because I knew my dog wasn’t feeling well, but Dr. George made me feel so much better. I could truly tell he cared and I left there feeling very relieved!
Review( 797 ) : 650 / 2150
Staff Provider Facility it self Waiting Time Fees
We are soooo thankful that Dixie gets to be a patient of Dr Roberts. Everyone is wonderful!!! Y’all are the BEST!!!