Even though I answered all of your questions with 5 stars, we will not be returning due to the price. $500 for two dogs’ appointments and 3 months of meds is ridiculous. We have found a vet clinic and hospital that offers all that Rivertrail offers, at almost half the cost. I’m sad to leave because other than the price, I love Rivertrail.

Nobody, including the veterinarian seemed to have any idea why we were there. I made the appointment in response to a reminder post card saying Ike was due for a blood panel. When I made the appointment, that reason was a mystery, and when called to an exam room, the tech was likewise mystified. I’ve known D.C. for 30 years, and he had nobody to help him access Ike’s chart, but $225 later we left with blood drawn, flea and tick meds, and eye drops. A prescription was called in incorrectly on Friday, D.C.’s day off due, I believe to incorrect notes on my dog. I’m a childless only child, and these dogs are my children and I expect a higher level of care, which is why we moved to this practice and D.C. Smith. This can and will be resolved, but I feel compelled to honestly enunciate my experience. Regards, Bruce Wiley

It would be nice to have the diagnosis explanation on the checkout sheet.

My dog was hurt and received staples while staying on riverside. The staff must have pushed or pulled her up the ramp to be bathed. Chloe must have fallen off and put a gash in her arm. I was not happy that happened. She does not like ramps and must have been forced on it. I’m glad she was taken care of, but I felt sorry for my dog.

Great reception. Lucy loves her beauty appointments there and the care given by the groomer. Thank you

All was good. Thank you

Dr. Caruso is the best!!!

I was very nervous about the appt because I knew my dog wasn’t feeling well, but Dr. George made me feel so much better. I could truly tell he cared and I left there feeling very relieved!

We are soooo thankful that Dixie gets to be a patient of Dr Roberts. Everyone is wonderful!!! Y’all are the BEST!!!

I ve always been happy with the care given to my pets! The staff is polite, caring and informative when asked a questions.

Dr. Roberts is the best! I fully trust him for the care of my “kids”. Caring, compassionate, knowledgeable and he takes his time to address any questions or concerns I have.

The staff was amazing and accommodated both of my boys. They took very good care of them both even the one that is a little nervous about his nail trim. I won’t go anywhere else!

Dr. Heinz was going to email me some info on feline asthma, plus copies of Midge s xrays but I haven t gotten those yet. If she could do that this week that will be great. Thanks for loving Midge and Jack!

Dr. Caruso is wonderful!

Survey not working well. You got to click outside the star to get it to turn dark

I love river trails! Everyone is so kind. Vets are very caring!

As always everyone was great. 5 stars for everything!

Get rid of that computerized scheduling and reminders. Have a taxpayer do the scheduling and reminding.

We have been very satisfied with the care our dog has received in the short time since we started using Rivertrail and we will continue using them for quite a while!

Dr. Nonroe

We have received such great care from Dr. Merideth for the last 4+ years! We also appreciate that the techs are so happy and excited to work there. Lucy never hides or looks worried about seeing her friends at River Trail - memorial.

We absolutely love River Trail! Dr. Roberts and all the other vets & techs are caring and take serious the overall health of our pets and making sure pet parents questions are answered. Best vet experience our dogs have ever had. I recommend River Trail to every pet owner I meet!

I think Rivertrail should consider offering anal gland expression as a value service to clients rather than charge the most expensive price of any area clinic I have checked. I m happy to pay a premium when I need a Doctor visit, but a technician performs this service in less than 5 minutes.

Everyone I’ve met at this office has always been fantastic, and I especially adore Dr. Heinz. She’s looked after my kiddos from their very first appointment and she’s always so happy to see them and helpful whenever I have questions.

We were able to have our sick elderly dog seen on a Saturday morning. Dr Heinz and all of the staff were so accommodating and sweet and within a few days our dog was back to his feisty usual self. We would recommend Rivertrails to anyone looking for a vet or boarding facility