I always feel very well when I go to Rivertrail, the dr. The staff and groomer have been ALWAYS very profesional and nice with all of us!!!

I find your staff to be condescending at times. I absolutely love Dr. Meredith otherwise I would go elsewhere.

Excellent care & service!

I really appreciated the groomer taking the time to give Laysha a sanitary and trim her paws. Thank you.

I was visiting for a dental 1 and when I made the appointment with receptionist I was given a different time to arrive than what I received from the automated message. I called the clinic and we compromised. For a dog that can be reactive to others when in crate I like to be able to reduce the amount of time he has to spend there before procedure. I appreciated the included nail trim. Also, I’m seeing more literature on fear free vet practices and think that could be a great addition for you to offer.

I have known D.C. Smith for the largest part of 30 years, and we moved to have his professional care for our two dogs. We recently lost one dog which could have been avoided if we had the competency of D.C. Smith. The clinic is beautiful, and we were treated with kindness, compassion and the upmost courtesy. It is good to have a home.

Love Dr Monroe. Each Dr we,ve been with have been very caring and wonderful. Thanks Drs. Judy Collins

We love Dr. Monroe! Would not think of going anywhere else for our cat care.

My dogs have been cared for by Dr. Hooley for over 10 years and we have spent over $20,000 during that period. During our most recent visit Dr. Roberts saw our dog Nibbles, and as usual, his service was excellent. What was not excellent however was having to sit in the examination room for almost 25 minutes waiting for him to arrive....though completely understandable if an emergency was the cause of this delay. Perhaps most disappointing however, was the technician who failed to keep us informed AND her objectionable attitude once informed we had Nibbles Rabies injection addressed elsewhere simply as a matter of convenience during a period of family illness. It was only after she we was so informed that our 25 minute wait ensued. Her reading of the name of the vet aloud after making a copy of the rabies record was also COMPLETELY uncalled for. I am assuming this assistant s attitude is not typical of the staff now employed by River Trail.....and certainly not acceptable to Dr. Hooley. It was however, a far cry from what we experienced during our 8+ years of monthly visits with our beloved Happy . Suffice to say.... taken aback and disappointed . Raymond D, Norton

I appreciated so much that the office was able to “work us in” and complete Teddie’s wellness check a month early, so that she could be seen for injured paw pads that day. Dr. Roberts was extraordinarily informative and helpful, as always.

More time allotted for checkout, including results and any follow-up.

Really like Dr. Caruso very much, excellent service from her.

Explain how much things cost before doing them, not everybody can afford to spend so much. Put price tags on dog products like food. Have a prescription program for dogs would be great and explain what blood and urine results mean more clearly.

Great service!

Such a fantastic experience from the moment I walked in. I felt like my kitty was in caring hands and really appreciated the attentiveness of the staff. Thank you!

Grooming price is a bit high. Other then that we are satisfied

Dr. Monroe is Boo s dr and he she found some abnormalities when she did his yearly checkup. She has been wonderful in searching for his problem and has kept me informed all the way. She is wonderful with him and I am so impressed with the way she always promptly returns my calls, even during surgery to keep me informed. I wouldn t want anyone else to take care of my baby.

Dr Meridith is always professional, personable and provides me with information needed to understand what my pet needs. I am very happy with her and the services received at RiverTrail.

I tried to mark Excellent on all questions except on question #3 which did not apply. Nothing changed on the score card.

Prices for well pet care (vaccinations) is WAY too high. I will pay those prices ONLY because we love Dr. Heinz! She’s goes above and beyond every time.

Love Dr. Caruso

Just for your records, this is Kip s wife s, Debbie Kindred s, email address. Kip was out of town all week so was not here when Cooper was sick or taken to the vet. It was me and as always I was super impressed with the service we received for our little Cooper! Thank you for getting him in quickly and getting him better quickly! Debbie KIndred

The communication well very minimal and the directions for after care was just, everything you need is in the bag, read the info... Not what I would expect after an procedure like this.

I love the service i receive, honestly we get treated like family! Dr. Merideth is totally the very best!! And Ms. Trish is wonderful. please, keep it the way it is. thanks, deb and RAYNE!

Christine and Dr Laisnais are the wonderful!