My dogs have been cared for by Dr. Hooley for over 10 years and we have spent over $20,000 during that period. During our most recent visit Dr. Roberts saw our dog Nibbles, and as usual, his service was excellent. What was not excellent however was having to sit in the examination room for almost 25 minutes waiting for him to arrive....though completely understandable if an emergency was the cause of this delay. Perhaps most disappointing however, was the technician who failed to keep us informed AND her objectionable attitude once informed we had Nibbles Rabies injection addressed elsewhere simply as a matter of convenience during a period of family illness. It was only after she we was so informed that our 25 minute wait ensued. Her reading of the name of the vet aloud after making a copy of the rabies record was also COMPLETELY uncalled for. I am assuming this assistant s attitude is not typical of the staff now employed by River Trail.....and certainly not acceptable to Dr. Hooley. It was however, a far cry from what we experienced during our 8+ years of monthly visits with our beloved Happy . Suffice to say.... taken aback and disappointed . Raymond D, Norton

I appreciated so much that the office was able to “work us in” and complete Teddie’s wellness check a month early, so that she could be seen for injured paw pads that day. Dr. Roberts was extraordinarily informative and helpful, as always.

More time allotted for checkout, including results and any follow-up.

Really like Dr. Caruso very much, excellent service from her.

Explain how much things cost before doing them, not everybody can afford to spend so much. Put price tags on dog products like food. Have a prescription program for dogs would be great and explain what blood and urine results mean more clearly.

Great service!

Such a fantastic experience from the moment I walked in. I felt like my kitty was in caring hands and really appreciated the attentiveness of the staff. Thank you!

Grooming price is a bit high. Other then that we are satisfied

Dr. Monroe is Boo s dr and he she found some abnormalities when she did his yearly checkup. She has been wonderful in searching for his problem and has kept me informed all the way. She is wonderful with him and I am so impressed with the way she always promptly returns my calls, even during surgery to keep me informed. I wouldn t want anyone else to take care of my baby.

Dr Meridith is always professional, personable and provides me with information needed to understand what my pet needs. I am very happy with her and the services received at RiverTrail.

I tried to mark Excellent on all questions except on question #3 which did not apply. Nothing changed on the score card.

Prices for well pet care (vaccinations) is WAY too high. I will pay those prices ONLY because we love Dr. Heinz! She’s goes above and beyond every time.

Love Dr. Caruso

Just for your records, this is Kip s wife s, Debbie Kindred s, email address. Kip was out of town all week so was not here when Cooper was sick or taken to the vet. It was me and as always I was super impressed with the service we received for our little Cooper! Thank you for getting him in quickly and getting him better quickly! Debbie KIndred

The communication well very minimal and the directions for after care was just, everything you need is in the bag, read the info... Not what I would expect after an procedure like this.

I love the service i receive, honestly we get treated like family! Dr. Merideth is totally the very best!! And Ms. Trish is wonderful. please, keep it the way it is. thanks, deb and RAYNE!

Christine and Dr Laisnais are the wonderful!

Always a great experience at the clinic!

I felt like I was being sold too. Like my money was more important than what our dog actually needed. I left wondering if I want to come back to you guys. It felt like I was dealing with a used car salesman. :(

Everyone was so accommodating to my quirky needs with Carli. I appreciate all they did to help her and keep her clean.

We love Rivertrail!! Dr. Hooley is always so patient and helpful. He answers all of our questions and takes such good care of our dog. The Vet techs and front desk are also always kind and helpful. Thank you!!

Good job

River Trails is way above any other vet or kennel. We had a wonderful vet for our former pup, but River Trails is so much more efficient, professional and friendly. The whole complex is so nice and clean looking. Everyone seems very knowledgable. We have been very impressed.

I was appreciative of getting an appointment so quickly since my dog was hurting. I had to wait quite a bit after I arrived for the doctor to see her. I thought the doctor was not friendly with me or my pet and, also, fairly condescending. Although I didn t see the surgeon in person, he was very helpful, good at explaining the surgery and the recovery, and I appreciated his friendly nature. Also, the staff at the visit and the surgery were very friendly and helpful.

Dr Caursoe and all the staff are awesome. We always feel that all their attention is directly on us while we are there. We appreciate the kindness and understanding that is given to us as pet parents. This means so much, we feel that we can ask any question and will get an answer. Thank you so much!