I was charged for a nail trim on my dog besides the fact that I have a plan with this animal hospital that is covered and after I expressed my concern I was told a person would call me regarding this mistake and I have yet to receive a phone call and my money back I will not be renewing my plan for my dog with this hospital

The vet told me to call or come in if my dog didn’t feel good after our visit. I called two times the next day and waited for 5 hours for a call back. I spent $400 and I am not confident that the Vet diagnosed my dog’s problem correctly. Now when I touch her side she makes a noise like she’s in pain. Something the vet didn’t catch during her exam or x rays. Now I need to spend more money to see what’s really wrong.

Absolutely flawless service. The standard of care exceeded my expectation. Keep up the great work! Dr. Hopkins and the staff set the standard very high. Lola is feeling much better

Dr Foreman took the time to sit & talk with me after a stressful night. She assured me everything would be ok. Always give my Blade the best care. Good to know she is there for us

This was our first time visiting the facility. It was excellent. Dr. Basto has been our vet for two years and she is the best. We are very happy to be able to continue to have her as our pets doctor and we are very happy that she moved and now works in such a nice, clean and friendly place. We like it so much that we do not even mind the drive from Aventura.

Thank u

Love you guys! Thanks always!

Thank goodness Pet X was there Monday night at 10:30. Beng was in bad shape. The staff and the Doctor! All professional. Thank goodness. P.S. Beng is all better ty PetX

The veterenarian that was attending to our pup seemed more interested in racking up the office bill than actually explaining the condition of our dog. After a workup that involved x rays and labs, her differential was heart disease or cancer even though the labs were normal and if she was knowledeable about how a bulldogs chest x-ray is different from non-brachicephalic breeds, would know how to read the heart silhouette on the x ray. The first experience I had here was good with a different vet, this visit was very disappointing.

Dr basto is the most amazing vet

the receptions was very nice! the technician was also nice. The doctor was nice and informative but when the results came out and went to pick up the dog she didn t come take to talk to me and explain the results. we just spoke briefly on the phone and i didn t really understand what was wrong with fatoush other than giving him this pill once a day and monitor the dog closely. those instruction were give by the technician that gave me fatoush back

Dr. Basto knows what she s doing. Gave me confidence from the moment she started handling my sick dog, showed how much she cared for his well being and avoiding his disconfort of the needles at all times. With the 1st treatment, my dog came back to energy, life and, even his hearing improved! (Something totally unexpected!)

The staff and the physician were very efficient, caring and patient. The environment is very clean. I really love this hospital. I would refer anyone that I know who has a pet.

Thanks to them, my puppy is able to be her adorable self again and I would recommend this hospital to anyone that has a puppy, dog, or cat!

Excellent treatment and very professional staff.

Everyone there was so nice an friendly,the place is so clean ,definitely my new vet !!!!!

You people know that when the rabies vaccine is given, a certificate comes with it. I don t have to ask repeatedly for it and then the printer doesn t work. It is unacceptable to give such an important piece of paper that is not printed properly. Like it is just common sense.

Dr. Patron and Hopkins were excellent, as well as the staff. A bit lost between shifts, communication between staff changing shifts can improve. Prices high can find a way to assist better loyal customers. Will take my dog back.... just some admin adjustments.

It just seems that the check out process between getting the final bill and getting the meds after seeing the doctor is very lengthy. It took about 40 minutes to get the bill and meds after being seen and then the bill wasn t complete. I did receive an email the next day and was appreciative. There must be a way to streamline checkout.

honestly, service was great, but I only went for the Rabies Vaccine. I highly specified only Rabies Vaccine and they did three vaccines to dogs to charged me $322, which was out of my budget. Honestly, I am so disappointed because at the end I just felt they just wanted to charge as much as they could. I wouldn t come back just because of that bad experience.

I was very impressed with the kind and expert attention my dog received. I first found Pet Express for the extended hours and I will continue going for the quality of doctors and value.

I was provided a battery of tests in the past with other vets were not asked for until my dog came in a second time due to same illness. I’ve been a dog owner for 20 years and not sure if I was being recommended too many tests too soon. Usually I was given antibiotics and by my check up appointment ifmy dogs weren’t better, then blood work was a recommendation. So I felt it was an aggressive battery of tests. Makes me wonder if vet wanted me to spend money or really thought it was necessary to run all those tests for each of my dogs.

The staff is always so awesome and as busy as they get there s still so awesome

Everyone was very warm and caring while we were going thru a difficult time with our pet. The Drs were very informative. I will be recommending your facility to family & friends.

The entire staff was awesome . They took there time with our German Sheapard and handled him in a special way. Not easy to do. The best Vet hospital we ve seen by far. 10 stars.