The wait time was completely unreasonable. Reception was fine. .but to expect people to wait that long is disrespectful

I never get a call whenever my dogs are ready so I always have to call to check if I can pick them up. Also everytime I go I either get asked to pay when I have my plan, or like last time they ask if I already pay since the balance is 0. You should mark the accounts so everybody knows when somebody has a plan with you, or not to make the customers aks for the discount they get with the plan we purchase. When I have to get services for my dog i always have to ask please give my discount and there is confusion between everybody when it’s about this...

Everyone was very kind and helpful. I appreciate the follow up phone call checking on my dog.

Amazing staff went above and beyond for us. Thank you so much!

Love your people, they are caring professionals and it shows! Your facility is second to none!

Nice big clean facility, staff super friendly. Check out seemed unorganized and took awhile. Maybe it was just bad timing. Overall good experience.

Thank you very much for caring for my Ruby

The dr who I can’t remember her name was excellent!! She is new to the practice. She has such a great bedside manner & explained all the tests to me.

Thank you all I m very happy how you all take care of my Cayenne.

The doctor was wonderful. I loved her. She was great with my puppy.

Dr. H and all the staff were super friendly and kind to my dog Winston. I felt confident after leaving that he was going to get well because of how much the staff cared.

Dr. Wendell (spelling is probably wrong) was amazing like she new my dog forever. I have a working gsd and he loved her, be back again.

No one actually explained the exact things they did to check on a 4 month old kitten I brought in with a stomach problem, they said they checked her out, but at the end when I got home and read the procedure as to what they did, four or five things were done and not explained, I know everyone was busy but i called later on sat to ask nikki to call and explain some more , never to have gotten a call. your front girls were ok, not very very accommadating, since you are a service business. nikki was great , but no one really , explained the first check up when we thought it was an emergency. I trusted what you do, just would like to have understood everything. bill was fair. dr. came in explained she needed a shot for pain and coating the stomach, never saw her again.Not real thrilled, but good for an emergency. I run a thrift boutique where we raise money to give to animal shelters. we are a non profit been around for 10 yrs, big following. you were open, THAT was the saving grace.

The Hospital and Staff were pleasant and informative. The only issue was that I had a 1:20 appointment and was seen by the VET at 3:00 pm.

Phone hold time 25 minutes before being assisted on 2 different occasions.within a day apart. 6pm, and midday. Love my vets, both of them.examing room beyond freezing. Everything clean abd orderly. I love the informational pet videos, this helps to pass the time while waiting to be seen.

Not ever being here before, I was a little scared coming in with a sick dog...the entire staff was amazing...I could not have asked for a better visit.

My appointment was at 11am. The wait time was too long. This was also the same as my previous visit. Hope that this is resolved in future visits.

I had a very good experience.The staff was very friendly and very professional.I was impressed with the cleaniness as well.

I found the staff to be very friendly and concerned. Also, to my surprise the prices were affordable, which I appreciate!

Overall your staff provided such a great service that we are going to switch from our usual vet to your office. Thank you for taking a great care of our baby Lola <3

The office staff was beyond friendly and took the time to warm up to my pet. However, I was extremely disappointed with the results and discharge of my pet. When I picked up my Dog from running several tests and Xrays for an injury, the Vet did not go over any results or recommendations. The Vet tech simply brought out my dog and a bag full of medications and dismissed me. When I asked to speak to the Vet about the results of his exam, they sent me a Vet-tech with a print-out of information that had literally nothing to do with anything that they had spoken to me about. I am very disappointed in the service and it is not worth the price if they are simply going to dismiss your pet and just send you home with pills with no explanation or recommendations whatsoever. I got more useful information by going home on Google after. Additionally, my dog smelled absolutely foul upon his return. Apparently he had relieved himself during examination. You would think that such a nice clinic would take more pride in the condition they return your pet but I was surprised they had no shame in returning my dog filthy.

Great knowledgeable staff and worried about my dog.

Dr. Hopkins was amazing with my dog. Truly grateful for the great veterinary service and doctor phone calls.

Follow up procedure missing no call after dog was taken home

Dr Wenzle is absolutely amazing. She is the first vet we’ve seen, and we’ve seen many, that actually took an effort to make sure my dog wasn’t stressed out at the vet. She made friends with him and worked really hard to make sure it was a positive experience for him. Aside from making sure he was healthy , she provided excellent service and made the scary experience a lot easier to deal with for both my dog and I.