I felt they wanted to do unessecary procedures and that the cost of the procedures were very high in cost.

The office staff is always rude. We encountered a situation that has left us undecided if we will return as customers. The wait time even with an appointment is always more than 15 minutes. Each and ever time we have visited it’s as if the staff could careless if we returned or not. Tried to call and speak with management about our last experience and was hung up on 3 times.

Very thankful to have my cats taken care of. Lobby is very comfortable also.

Great staff! Friendly. Great with my two dogs. Didn t try to sell me services I didn t need. Very professional. I finally found my go to animal clinic!

Absolutely incredible experience from the moment Riley and I walked in, to the moment we left. Such a great experience we’re transferring our business from Nob Hill Animal Clinic to you all, plus we signed up for the premium pet care package! Thank you very much! Tom Karl

Who reads this and calls me? Is this one of those surveys nobody looks at? Please call or text to confirm someone is reading this. Gerry Necuze 305.333.7271

Thank you so much to the staff and Dr Foreman for treating my Ava. I truly felt that quality of life was the priority for my pet which is also my priority. I will only bring my other rabbits to this office in the future.

Great place & staff !

My only comment is the wait time even with an appointment is very long! The staff has such a high rate of turnover that you have to re explain your pets info because they don’t read the past notes! Things like this worry me because when your dog is on meds and has special circumstances with sedation etc if we don’t say this to the staff they make us feel like they will make a mistake! They have even made mistakes bring in the wrong screen n refer to someone else’s pet when you’re standing right there! I pay close attention to everything! They front staff n techs need to pay more attention to detail! More training!

Checking-in is always an issue. The staff up front is always fielding phone calls with individuals instead of managing the checking in/out patients.

The team was pleasant, professional and efficient. The office hours make it very convenient for working people to tend to their pets right away; a definite plus! Facilities are clean and up-to-date and offer diagnostic equipment onsite so results are immediate. They deserve one more star for their all-around care of animals.

I love PetExpress and KK loves all of the staff!!! ?

This was a great Animal Hospital to come to. Providers were friendly, knowledgeable, sympathetic and the charge for the meds and visit were far lower if I had gone to another vet.. I recommend them!

Amazing facility. Very well organized and amazing staff. Very quick and very cordial. Will definitely be going back if I have to for all of my pet needs

Staff was nice but I was put in a room for two hours before anyone even came to help. 400$ later my animal looked the same as when I bought him in for a swollen paw...

Very wonderful staff that not only cares about the pets but their owners as well.

We were not seen on 6/18. We were supposed to receive a follow up call from Dr. Forman on 6/18 to see how our pet was doing after she got very sick from being in your care. We never received a call until today & that was from a tech who was unable to reach me as I was in a meeting. When I returned her call, I was told that she was unavailable as there was an emergency so I left her a message asking that she return my call. Unfortunately, we never heard back from her. Our pet is still having issues. We tried to contact Dr. Forman tonight but was told that she was gone for the day & that there was nothing dicumented in our file regarding this issue.

I would like a better way to being billed upfront and then having a credit applied back. I can understand a charge to service rendered. However there was complications how the final bill would be either returned or billed.

I called the next day to thank DR Forman for being so informative & for making a perfect diagnosis. Jake was back to his old self within 24 hrs after bring see. Mary,the technician was very helpful as well as Chris at the front desk.

This place was great!

Awesome!!!100% Recommended!!! Five stars!!!

I was at your facility for 2 1/2 hours and never once did the doctor see myself or my pet. I was given a huge treatment plan of over $1000 with absolutely zero face time with the doctor. It is a horrible way to do business, especially pet /animal business. I would like to mention the young man who was the vet tech was super nice and professional. Other than him the rest of the experience was negative.

5 stars across the board...thank you!

Staff very nice!

From the initial phone conversation to the office visit everyone was courteous friendly and professional . Everyone seemed to care about their job the pets they were attending to . This was my first visit to pet express and would recommend it to anyone .