Had an out of the park customer service experience when I first booked my appointment. That quickly changed. Once I got there and had to wait an hour, a lady called me to confirm a few things before my appointment. She told me which vaccines he would be getting with the package but I asked her again because I wanted to confirm he is in fact getting the rabies vaccine and her response was “ma’am I just told you”. My response was “I don’t need the disrespect” and her response was “you’re right but I’m trying to hurry to get everyone checked in” I was absolutely appalled because I know your in a hurry but I just needed to quickly clarify and she barely let me get a word in. I will not be be back here again or recommend this business.

Thank you for the kindness thru the hole process! Keep up the excellent work! Happy New Year!

I was really nervous about taking my dog in since he’s never around people. He definitely went a little nuts and the girl who took him in was so so amazing about it. I was embarrassed and she definitely made me feel better. Service was very quick and I will definitely be bringing in my other dog for a neuter knowing he will be in great hands

Very nice staff. Affordable.

So happy I found pet resource KC!

Great staff.

This was my first time here. I had such a great experience with my dog cookie. She is doing well and the spay incision was so small ypu can hardly tell she got spayed. The staff were very friendly as well. Definitely will be coming back in the future.

They took very good care of my little dog! They contacted me promptly and set expectations. I was sent home with good instructions and a good supply of medications.

Excellent communication, great and fast care. Healing has been so amazing!

I’m always impressed with the smooth process, excellent communication with clear direction and great care. Thank you for what you do!

Pet Resource Center of Kansas City really came through in a tough time even around the holiday s. They make drop of and pick up easy for a working family, even being as busy as they are! They are doing a great thing for pets and the owners regardless of income. I can not thank them enough!

I received excellent service from checking in to exiting with my cats. Thank you.

I was impressed with the organization of the operation and the speed in which I was served as the 16th car in line. 1 hour from arrival to departure - very impressive

The only suggestion I have is to go back to a walk in check in. Appointments are assigned a time, which in theory should work, however, we waited for over an hour to get checked in. I realize everybody is busy doing in-takes and appreciate what you all do but just feel it could have been done a little quicker.

I would have appreciated a bit of time taken to go over the paperwork given to me upon pickup. My dog was diagnosed with having tapeworms but it wasn’t mentioned during our quick conversation. I wasn’t sure if there was something I was supposed to do regarding aftercare or if it was handled during her visit. Her Heartworm test results were a bit confusing as well. It said the results were + -, as if one was supposed to be circled or omitted. It scared me. Otherwise, the prices were great and the process was quick and organized.

Very professional staff, timely and always great service!

Everything was great…prices are cheaper than most places. Only thing is the wait for drop off and pick up. But the service was very good and professional.

They were ??

I am always happy with the service my puppies receive at Pet Resource of Kansas City.

My biggest concern was how messy my cat was after I brought him home. He has peed in his kennel resulting in a big blood/pee mess. I hope it doesn t cause an infection. I also felt the volunteer who brought him out to my car was horribly inexperienced. She was banging his carrier against her leg as she walked so hard that his e-collar came off and creating a bigger pee/blood mess. She didn t know what the Adavantage did. Told me the wrong amount of meds to give him and was all around clueless about the after care. Educating your volunteers really needs to be a priority.

Extremely thankful for your facility. The kitten I found & have since fallen in love with would probably have been euthanized without your help. Now she gets to live her best three legged life. I can t say thank you enough.

Waited well over an hour past our scheduled appt to get in for annual shots. Trapped in line and could not get out. THEN our dog had adverse reaction to the shots that evening and all the next day (couldn’t even walk or be touched) and facility would not even try and get him in - said they were full and closed the next day. No concern what so ever. Have been coming here for several years but doubt we ever come back.

All the staff was very friendly and informed and the process was very streamlined. Great prices, too! Thank you for serving our community the way you are.

Thank you for taking such good care of Bart! I do think it would have been good to give a clear explanation of the FIV, etc. tests, as a row of + - + - s is meaningless.

Very happy and so greatful ..... Took my dog to another vet who misdiagnosed her and wanted to charge me double to do half of what all you guys done for my dog!! You guys ROCK!! THANK YOU!!