I spent a total of 3 hours waiting (between dropping off and picking up). There was a huge miscommunication with picking up, my dog was still in surgery and my roommate’s cat had not even gone into surgery yet. I just think communication about delays could be better.

My wife and I are new less than two years into our relocation to KCMO from DFW. Our little Cooper was a Christmas present to/from each other and is very special. As a retired Marine I LOVE a great process and I must say I was extremely impressed with your process. That being said the care and attention that Cooper received was extraordinary. Thank you for the service you provide to KC residents.

I do not have the ability to change my pet profiles in the televet app. As my male kitten Bowie turned out to be my female kitten Blondie and I was trying to reflect that. No huge deal, but wanted the info to be correct on the chip if they were connected!

Great organization and organized from appointment scheduler to the txt reminders of my upcoming appointment for my pup Buster surgery to checkin and pickup all was top notch.

The wait was a bit long, but for the price and the quality I definitely can t complain.

Check in time was entirely too long as I had to be at work and arrived promptly at 7:55 am. My dog was not taken back until 9:15 am. I was late to work, needs a better check in system.

I’m always recommending this place to friends. It makes it affordable to be responsible pet owners.

I love the staff here everyone is exceptionally friendly all of my dogs, have got all vaccinations and spray or neuter here

I appreciate everything you do to help our pets

I am so appreciative of your organization, without you guys I would not be able to have any furbabies....I have 4 now, Pixie, Petunia,Peanut and a cat named Oupoy!!! I thank you for being there for all of us!!

They have the drop off process down. It runs smoothly and in a timely manner. Each staff member I encounter was courteous and friendly. They interact with your pet in a calm and reassuring manner. I am thankful to have come across this program. I absolutely recommend them.

I know you had a lot of phone calls because of the software problems because I left 3 or 4 messages myself. A suggestion if this should happen again, please record a message that says that you are aware of the problem and are working on it. If it s something that tells you to go to a different location then on the message tell people what they should do, go to the new location or go to the original location. I know I wouldn t have called so many times if I had heard this type of message. Other than that you guys are doing great and I really appreciate all the hard work you ve done.

Amazing staff and great experience from start to finish. Thank you for taking care of our sweet French Bulldog, Kobe!

Would like to see more affordable prices for dental work. Like a low affordable stable rate that would cover everything like 200.00 for everything. That way we could all take care of our pets teeth better and maybe not have to ask for financial help. Thank you

We truly appreciate all you do for the community and how kind your staff is with our elderly dog.

I was asked to be prompt at 0730 for my dogs’ dental procedures, for which I’d prepaid $700. I had to wait over 30 min to drop them off. I was late to work as a result. Staff is nice. They had successful outcomes and am grateful for service.

Wait time with an appointment is poor. I had to come back 3 times. First to get The fecal container for specimen, then to get the correct date for when shots were given. After I sent emails and called. Scheduled a dental appointment and had to wait 20 minutes because staff member was late to work. Was greeted with I don’t have an appointment even though I did, you waived the balance of the teeth cleaning fee but overall very poor customer service

I was at your mobile clinic previously and was able to get the services we requested in a timely manner. I’m sorry, but that didn’t occur recently at your main office. We waited over an hour in the car (running) on a hot day (thank you for having a canvas tent to shield many cars). Have you ever gone to a take-out restaurant and waited an hour for service? I guess you wouldn’t be pleased. Many people walked in with their pet because of apparent emergency services needed. Did that delay those who had appointments? Don’t get me wrong, your staff does a terrific job and may even be overworked. I hope you can understand why the kids and I were frustrated on this visit.

Very happy with the whole process.Thank you

I was very impressed with the kindness and knowledge of all your employees. What a wonderful program. However, I found the cones for the kitties almost impossible to deal with. I went to Petsmart and bought a $14 variety which was much easier to put on and take off. Wonder if you could build that variety into your program.

The staff are so super nice and helpful! You know they are passionate about what they do :))

Thank you for always greeting us with a smile and concern. I trust you all at PRC wholeheartedly to care for my fur babies! APPRECIATE YOU ALL SO MUCH!

The staff is professional and kind. The wait is a little long but the overall experience is top notch ??????

Every time I have brought one of my pups to the clinic it has been a good experience from start to finish. Everyone is very professional and friendly. If I have questions they have the answer.

I think we should be able to bring our pet inside when it s our turn it would relieve a lot of my dogs stress on vet visits. She doesn t understand why some stranger is taking her away. I do like the whole wait in car thing till our turn though.