Why in the world are people not allowed to enter your building? I don’t feel talking on the phone when my pet is not in front of me and the doctor does no benefit to the animal. The world is opening up and so should your building!

I was surprised at how quickly, Ted E Bear was taken into the office. The tech gained Ted’s trust right away and he went willingly with her. I have put off taking Ted to the Vets due to my fear of catching Covid because I was considered high risk. If I knew how easy this would be I would have brought him in sooner ( although he has been very healthy). I was even more surprised at how quickly the visit went and Ted E was perfectly calm when he was returned to me. I any very pleased and satisfied with the visit.

Susy (Suzy) and Dr Demoor were amazing! They took such great care of my cat and his dental cleaning/surgery! My cat recovered well because of their great care!

Still won t let inside. I think that should change. otherwise everything was great! great first experience with all of the LP Animal Hospital.

Thank you to Everyone at Lockport Animal Hospital for the kind and professional care you provide to out furry family members . I am so grateful to have found you and just look forward to seeing you in person again for visits once it is safe to do so !

Have had pets and vets for over 40 years. The staff is the best and absolutely love the doctors! My pets are my family and I will never go anywhere else now that I have found Dr. Caffarini and Dr. DeMoor.

Very friendly and got my appointment in just a couple of days. My dog just needed a vaccination

Dr. Cafferrini & staff are always great!

Great experience can tell that your associates love what they do - Mitzi loves going and they are always a pleasure

The waiting time was reduced from last time. Thanks, must have arrived at the best time. Never did see the offices, but I assume they are clean?? The Vet is very generous with his time and suggestions. With a new puppy, that is much appreciated.

Would’ve been better to tell me we’re running behind, than waiting for another 1/2 hour after the appointment time. Also, should let people know canned dog food needs to be refrigerated after it’s been opened.

Always great service! Thank you all for taking care of our fur babies!

Lockport Animal Clinic has taken care of Bently since he was 7 wks, Bently is 10 yrs this May. I have never had a reason to go elsewhere.

Almost everything has been impacted negatively by Covid restrictions. I would prefer to accompany my pets during their appointment & we are definitely getting to a point in the pandemic where this can be allowed (with masks in the building as well as limiting the number of people in the waiting room per guidelines ). That being said, the vet should always call the owner to discuss the visit directly for each appointment. We are very satisfied with Dr. DeMoor, however, I did not speak with him directly after my dog’s visit. I only spoke with the vet tech that brought my dog back to my car. When I got home, I noticed that the bill was NOT ITEMIZED. I had to call to request an itemized bill. The woman that I spoke with on the phone was very courteous & professional (the staff is awesome). She sent an itemized bill to my email. Thank you.

My appointment was 4pm. My dog did not go into the office until 4:40pm. I was extremely stressed, and my dog was extremely anxious. It has been a very hard year. I just feel, you need to do better. I don’t know what I am going to do, to bring my “special needs” dog to a visit. It is frustrating. My opinion

OFFER SOME TREATS FOR THE PET PARENTS IN THE PARKING LOT LOL. SOME BISCUTS WOULD BE NICE.

With the Covid restrictions maybe having patients call before they leave to be able to cut down on their waiting time in the parking lot. I graciously appreciate all the time and care given to my pet but the time spent waiting in the car just to be seen I think can be cut in half if we knew how backed up the docs were. No matter what though- I will continue to wait because you are all fantastic!

No but I’ll be coming here from now on I was very pleased with your care for dog & professional service. Excellent

Answered N/a because I remained in the parking lot. When can owners have in person visits? I ve had two COVID vaccines; willing to show you my card as proof.

I wish exceptions could be made about the owners not being allowed in. Our dog (Koda) has had dog reactivity issues in the past (fear based) and is pretty anxious overall. It caused us a great deal of stress not being able to be in there with her. We ve been working really hard with her and were very nervous that this could set her back. Luckily, you all said she did great! I totally trust the staff with our pup, but we just thought she may be more comfortable with her owner there and were very worried about her progress.

There was a bit of confusion about the visit that day. I was not aware of the no entry policy because of covid, I was told I received a phone call, which I didn t get, but other than that, it went well.

Do not do the wait-in-your-car routine while the pets are with the doctor. Prior to going in is fine. But we should be with our pets. At least in the lobby. Also please be prompt, our appointments were late.

The whole staff are very caring and one can tell they all love animals by the way they talk and handle my Presley.Always available for concerns.

Love the staff and doctors but the wait time can be quite long (40 min). That is the only negative thing we can say about this practice.

Doc Joe and the staff are awesome and care about our Noel.