The waiting time was reduced from last time. Thanks, must have arrived at the best time. Never did see the offices, but I assume they are clean?? The Vet is very generous with his time and suggestions. With a new puppy, that is much appreciated.

Would’ve been better to tell me we’re running behind, than waiting for another 1/2 hour after the appointment time. Also, should let people know canned dog food needs to be refrigerated after it’s been opened.

Always great service! Thank you all for taking care of our fur babies!

Lockport Animal Clinic has taken care of Bently since he was 7 wks, Bently is 10 yrs this May. I have never had a reason to go elsewhere.

Almost everything has been impacted negatively by Covid restrictions. I would prefer to accompany my pets during their appointment & we are definitely getting to a point in the pandemic where this can be allowed (with masks in the building as well as limiting the number of people in the waiting room per guidelines ). That being said, the vet should always call the owner to discuss the visit directly for each appointment. We are very satisfied with Dr. DeMoor, however, I did not speak with him directly after my dog’s visit. I only spoke with the vet tech that brought my dog back to my car. When I got home, I noticed that the bill was NOT ITEMIZED. I had to call to request an itemized bill. The woman that I spoke with on the phone was very courteous & professional (the staff is awesome). She sent an itemized bill to my email. Thank you.

My appointment was 4pm. My dog did not go into the office until 4:40pm. I was extremely stressed, and my dog was extremely anxious. It has been a very hard year. I just feel, you need to do better. I don’t know what I am going to do, to bring my “special needs” dog to a visit. It is frustrating. My opinion

OFFER SOME TREATS FOR THE PET PARENTS IN THE PARKING LOT LOL. SOME BISCUTS WOULD BE NICE.

With the Covid restrictions maybe having patients call before they leave to be able to cut down on their waiting time in the parking lot. I graciously appreciate all the time and care given to my pet but the time spent waiting in the car just to be seen I think can be cut in half if we knew how backed up the docs were. No matter what though- I will continue to wait because you are all fantastic!

No but I’ll be coming here from now on I was very pleased with your care for dog & professional service. Excellent

Answered N/a because I remained in the parking lot. When can owners have in person visits? I ve had two COVID vaccines; willing to show you my card as proof.

I wish exceptions could be made about the owners not being allowed in. Our dog (Koda) has had dog reactivity issues in the past (fear based) and is pretty anxious overall. It caused us a great deal of stress not being able to be in there with her. We ve been working really hard with her and were very nervous that this could set her back. Luckily, you all said she did great! I totally trust the staff with our pup, but we just thought she may be more comfortable with her owner there and were very worried about her progress.

There was a bit of confusion about the visit that day. I was not aware of the no entry policy because of covid, I was told I received a phone call, which I didn t get, but other than that, it went well.

Do not do the wait-in-your-car routine while the pets are with the doctor. Prior to going in is fine. But we should be with our pets. At least in the lobby. Also please be prompt, our appointments were late.

The whole staff are very caring and one can tell they all love animals by the way they talk and handle my Presley.Always available for concerns.

Love the staff and doctors but the wait time can be quite long (40 min). That is the only negative thing we can say about this practice.

Doc Joe and the staff are awesome and care about our Noel.

Love the staff & Dr Joe??. They are kind, helpful & caring. Your heartfelt compassion is very much appreciated ??????

The staff was very nice and friendly....as always. The Doctor was very kind and helpful and he listened to what I had to say about the condition of my pet. Doctor Joe explained in detail what needed to be done and why and how the medicine would help my pet. Thank you.

I was so well taken care of that multiple people reached out to make sure my pet and I had what we needed. I think the staff at Lockport Animal Hospital are amazing. I recommend you all the time!

Curbside has been amazing for this trying time since it’s one less public place to go into while still trying to keep my family safe and it’s a fantastic deal. The pricing is also reasonable which is helpful during this time. The staff and doctors are knowledgeable and friendly and very accommodating. I am also grateful they took my pup right away in an emergency issue. I will definitely keep bringing my fur babies here.

We know when our fur babies see the Dr. They are having a great time with people that love animals. They treat them with care and compassion. We love Dr. C and the crew!

I didn’t realize it would be curb service or I would have waited until I could come into the office and see the doctor in person. Don’t like not speaking to the doctor - I am hearing impaired and unable to use the phone so meeting with the doctor is important to me. Not happy with this procedure.

I’m so glad our neighbors recommended you. Luna is getting great care and I appreciate the explanations from the Dr

Dr Caffarini and staff have always been very friendly and kind to every dog we have had

Since I made the appointment online I didn t realize that I wouldn t actually be talking to the vet. The whole process was very quickly accomplished.