Review( 504 ) : 526 / 1745
Staff Provider Facility it self Waiting Time Fees
I was waiting for quite a while in the lot after they took my cats in (1 1/2 hours), so I finally called. I was waiting in the lot the whole time. They say they tried to call, but I am not sure why they didn t come out to my car to contact me in person if my cats were done.
Review( 498 ) : 527 / 1745
Staff Provider Facility it self Waiting Time Fees
I have not been in the new facility yet so I am unable to fully rate that aspect of the survey
Review( 493 ) : 528 / 1745
Staff Provider Facility it self Waiting Time Fees
I do feel that waiting in my car for an hour is a bit extreme
Review( 492 ) : 529 / 1745
Staff Provider Facility it self Waiting Time Fees
Great servixe, answered all of my questions and thoroughly.
Review( 491 ) : 530 / 1745
Staff Provider Facility it self Waiting Time Fees
I’m so impressed with your Covid 19 protocol- I felt safe taking my dog in and it seems that your staff are well-protected as well. Thank you as always! :)
Review( 490 ) : 531 / 1745
Staff Provider Waiting Time Fees
I requested twice to have his nails clipped and he came back to the car and it was not done.
Review( 489 ) : 532 / 1745
Staff Provider Facility it self Waiting Time Fees
We love Lockport animal hospital staff and dr demoore! Doesn’t matter if we have to wait to be seen, they are great! Always accommodating for appointments and very kind. Thanks for all you do!
Review( 488 ) : 533 / 1745
Staff Provider Facility it self Waiting Time Fees
We didn’t go in because of Covid 19 but based on everything else, I’m sure it was spotless! Dr. Joe is amazing! We unfortunately don’t live here, we are passing through and they came highly recommended and now I see why! When I’m back in this area I will be back!
Review( 487 ) : 534 / 1745
Staff Provider Waiting Time Fees
Its always a pleasure to go to Lockport Animal Hospital. The staff and Doctors are excellent and caring for your pet. Always very helpful too. Thank you everyone.
Review( 486 ) : 535 / 1745
Staff Provider Waiting Time Fees
Great to talk with Dr. Caffarina! Also, great to see Becky!
Review( 484 ) : 536 / 1745
Staff Provider Facility it self Waiting Time Fees
Friendly staff and very thorough.
Review( 480 ) : 537 / 1745
Staff Provider Facility it self Waiting Time Fees
Thank you all for everything you have done for our family dogs over the past 20ish years! You have all done a fantastic job and have always gone above and beyond to ensure the comfort and health of our beloved pets!
Review( 479 ) : 538 / 1745
Staff Provider Waiting Time Fees
Due to Covid, I was not able to enter the facility, which I completely understand. However, my appointment time was for 12:30. I arrived at 12:20 and called to let the office know I was there. I waited in my car for someone to come get my dog until 1:30. If there was a scheduling conflict due to an emergencey, it would have been nice to have been informed.
Review( 478 ) : 539 / 1745
Staff Provider Facility it self Waiting Time Fees
Awesome staff, very helpful and personable. Never had my kitty s nails trimmed so well!
Review( 475 ) : 540 / 1745
Staff Provider Facility it self Waiting Time Fees
First visit for our first pet and it was fantastic! Thank you
Review( 472 ) : 541 / 1745
Staff Provider Facility it self Waiting Time Fees
Have been waiting to hear the results of Matgo s stool sample that I brought back after her exam.
Review( 468 ) : 542 / 1745
Staff Provider Facility it self Waiting Time Fees
Being first time mommy and not being able to go in with Hocus and Pocus on first visit due to Covid Was rough but I sent them in with a list of questions and Doctor called and went through everything with me on the phone and took the time and answered all my questions. I was never rushed off the phone. Thank you so much you put a new mommy’s mind at ease.
Review( 467 ) : 543 / 1745
Staff Waiting Time Fees
Would have been nice to hear more since there was no contact. I had questions but no opportunity to ask them
Review( 464 ) : 544 / 1745
The conditions, I wish that we could have come into your Hospital, the darn Virous 19 just make it in with the dog and talk with the Doctor. But next time, we hope to come in. I feel you all are 5 star pet facility and staff. Groomer, 5 star to>
Review( 456 ) : 545 / 1745
Staff Provider Facility it self Waiting Time Fees
I totally understand this new norm, but with that said I wish at least one person could come in with our pet. Of course masked and distanced. I know I am not alone in this thinking, I would like to talk to my vet in person. There are things I forget to ask and not to mention the stress on our dog. We are thankful for your service but I miss a little of the old normal.
Review( 452 ) : 546 / 1745
Staff Provider Facility it self Waiting Time Fees
Curbside service was perfect with the pandemic going on. I was able to have my furry child taken care of with the least amount of risk. I just love this practice. Everyone is so nice and professional. I wouldn’t go anywhere else.
Review( 451 ) : 547 / 1745
Staff Provider Facility it self Waiting Time Fees
It is comforting to know our pet is cared for so completely
Review( 450 ) : 548 / 1745
Staff Provider Facility it self Waiting Time Fees
Your staff and Doctors are the best stay safe and keep my pooch safe thank you
Review( 449 ) : 549 / 1745
Staff Provider Waiting Time Fees
I was very appreciative of the precautions you took due to the Coronavirus. Everyone was most helpful.
Review( 444 ) : 550 / 1745
Staff Provider Facility it self Waiting Time Fees
Great service!!