I would like curb side service to be over and would like to be able to go back in with my pet line every other vet.

Due to Covid I did not enter the building. The doctor called me outside in my car. He was thorough and answered all my questions. The receptionist who checked us out was also very polite and efficient. I appreciate the Covid practices they have in place.

We did not have an appointment and went to the clinic 2 days in a row and they squeezed us in. We waited each day for a long time but we didn’t care. Lockport Animal Hospital has always said “just come in” when one of our animals is ill. That shows how much they truly care about the animals. I’m sure each time, it Made them run behind with other appointments but they always give our animals the best care and attention. This morning when the dr called us with bloodwork results, I thanked him again for squeezing us in. His response was “no problem. He needed to be seen.” We wouldn’t trust anyone else with caring for our pets.

I logged in to complete the survey and it was already complete except this

I wish that there was a N/A for the question abt the office ... we were not allowed inside due to COVID restrictions.

Nothing

As always great care and that personal touch. Can t wait to actually see the inside...

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Thank you for taking care of my cat!

You have created necessary, efficient ways to handle our pets despite the pandemic. Your handlers are friendly and good with the animals. Of course, I would prefer actually walking into the office and look forward to the day we can all meet in person. Thanks for your care of Bluey.

While I know that with CV19 it is curbside service but my appointment was at 5pm and my dog wasn t seen until after 530pm. If you can t see me until that time, I would rather have a different appointment time. This isn t the first time this has happened either. There will always be some wait time but over 30 minutes is a little much. Otherwise the new facility looks great on the outside, wish I could see the inside. The staff and the Drs are great, friendly and knowledgeable.

This was my first time at your clinic and it was overall very positive. I appreciate the time with the doctor and staff, very patient, explained everything very well! The only downside was waiting in the car with my pet. It would be helpful if the staff would check in with us. I felt embarrassed calling the staff several times (3) as I felt I was forgotten. The ladies expressed someone will be right out meant something different to me. Giving an estimate would be beneficial. I believe it was an hour, (maybe a bit longer) than my appointment time. I m hoping this was an exception, and not normally how long I d have to wait. Thank you.

Very efficient process during Covid. Waited in car with pet until the doctor was ready to see them. Then my pet was taken right in and seen. Very happy with everything.

Always very helpful and curious.

All of the people at the Hospital are so kind and thoughtful Thank you very much for taking care of Opal.

I am so happy I found Dr.Demoore and his staff. My Presley has not had such excellent care before we found these caring people. Thank you. Peggy A. BRUSHERD

Best doctor and staff ever. They ve given my dog 15 wonderful years.

As my dog had an obvious leg injury, it would have been great if the person bringing her back to my car did NOT allow her to try and jump back in the car.

Thank you so much for taking such good care of our kitten! We came all the way from Schaumburg!

I was waiting for quite a while in the lot after they took my cats in (1 1/2 hours), so I finally called. I was waiting in the lot the whole time. They say they tried to call, but I am not sure why they didn t come out to my car to contact me in person if my cats were done.

I have not been in the new facility yet so I am unable to fully rate that aspect of the survey

I do feel that waiting in my car for an hour is a bit extreme

Great servixe, answered all of my questions and thoroughly.

I’m so impressed with your Covid 19 protocol- I felt safe taking my dog in and it seems that your staff are well-protected as well. Thank you as always! :)

I requested twice to have his nails clipped and he came back to the car and it was not done.