Wait times have gone up our past 2 visits. I understand there may be emergencies. Maybe regular appointments could be notified and rescheduled if emergencies occur.

We were not seen until 45 mins after our appointment was scheduled. This is not the first time this has happened and I have other friends who have the same problem here. It seems to be a scheduling issue. We should not have to allow for 45 min wait times, especially with animals. It is very disrespectful of others time. A simple phone call saying your running late or moving out time back would be appreciated.

Lockport Animal Hospital and Dr. Caffarini continue to go above and beyond providing quality and compassionate care. Thank you, Tank s family

I did not see the facility but the staff was nice, efficient and I felt my dog was well cared for.

Dr. Joe DeMoore is the best! He always addresses any question(s) or concern(s) that I may have, he’s fantastic with my pup and I would highly recommend him. Thank you, Dr. Joe!!

I really hated sending Sable in by herself, but I trust Dr. Caffarini. We did have to wait an awful long time in the car after her appointment time for someone to come get her, though.

Great staff and doctors! Highly recommend!

Amazing staff!!!!. I am a new mommy and staff always takes the time to answer all my questions and concerns. I have never Met the Doctor due to Coronavirus so I was worried about not going in with them but I talked to him on the phone and that set my mind at ease and can’t wait to meet him in person. Thank you for all that you do and I Recommend Lockport Animal hospital to everyone I know and meet

Dr. DeMoor and staff always go above and beyond regarding the care of our pets.

Thank you so much doctor and staff for everything with our kitty Fats. We were so worried about him and he was taken with such great care. He is doing so much better!

While the wait time was very long, I do not take issue with it. Dr. Joe has taken great care with our cat and is very thorough in his explanation of treatment. He answers all questions and never makes me feel rushed. It is service like this that makes me not mind the wait! Dr. Joe and every staff member I’ve dealt with has been courteous and caring.

Make Dr. Joe D. King of the Western Hemisphere!

We waited in the car for almost 50 minutes past our scheduled appointment time before they came out to get Blue. There should have been some kind of update or even a phone call saying we are running behind, please come later. Tests were done without a phone call for approval or discussion of price & then we get a bill for $280. We did bring Blue in because he was not feeling well but there should have been a discussion before 3 tests at $40-$48 a piece were run.

Please let us come in if we where a mask!

Very well received!

I love Dr. DeMoor

The best in town! My pup Axle is so content around all the staff.

I love Lockport Animal Hospital, and I m grateful to have found a place to bring my furry baby that is simply amazing.

2 hours total sitting in the parking lot between waiting to get my cat in and her visit. We waited an hour alone just for her to be taken in. That’s just ridiculous. What’s the point of an appointment at that point?

Dr. Joe has been our vet for about twenty years. We would never consider anyone else. He has gone above and beyond using his expertise to care for our dogs. He is simply the best!

I was unable to see if my ratings(stars) were recorded. My answers from 1-4 on this chart were 5 (excellent). Would be helpful if user can verify choice. Thank you

I m not sure that my selections were registered correctly here, but I do want to say that I gave an excellent answer to every question except the facilities question.

As a new customer I would like to have met the doctor in person. Put a face to the voice.

I am so pleased that I picked your facility. Everyone I was in contact with was very polite and accommodating. Thank you bea great Vet. Vicki Olsen lily cat mother

Team and dr are great . My dog is always in good hands , only down side was i waiting 45 min for my dog to be seen .