Poor communication within the office staff

Was not allowed in lobby, and everytime I have taken my dog its always 100-200 then it s more than 200 why dies it have to be expensive everytime

Didn t go into the office. Lobby was closed.

They were absolutely fantastic!

I know it is difficult with the current COVID situation, but I didn t feel like I really got adequate attention from the vet on my second day s visit, actually not talking with a vet at all the second day I was there. I did greatly appreciate being seen with my 2 dogs in an emergent situation without them having been seen before though. It would have been nice to have a moment of face time with the vet though and not just the techs.

Should allow at least one owner to go in with their pet. But the person should wear a mask to go in.

Great customer service

While I understand the situation with the Corona virus, I really expected to be able to have a conversation with the vet. I was only able to talk to the techs who only answer, “the doctor didn’t say anything about it.” I was disappointed with the service and with one of my dogs being a performance dog, it is vital the doctor is aware of issues my dog could have. Additionally , I ask about the Kennel cough since I take him all over the area. The tech said not due until December. I got home and had an email he is due in JUNE and I need to make an appointment. This is unacceptable.

Everyone was wonderful from start to finish!! Great experience and I won’t take Hank anywhere else.

love this place

This was a terrible time to ask for an evaluation. I could not hear on the phone outside with all the traffic, and I did not get the allergy shot for her. Perhaps they even tried to make me hear, but next time I will bring someone to help me with hearing. And perhaps they could have come outside to talk with me.

Considering how the appointment had to be handled I was very happy with it. The staff was (as usual) very nice and pleasant. I think your staff is doing a excellent job.

Everything went great & Liza hasn’t been itching since she got the shot!??

I was very satisfied. This was my first time there and I have no complaints. I will definitely go back and recommend this place to others

You listed Hunters Rest Kirby weight as 34# but she is 25#. I don’t know if you used drugs for a 34# dog but she was really, really groggy for hours after being picked up.

Whoever answers the phone throughout the week is not very friendly and seems to hate people

The staff handled the distancing situation very well They were prepared and did not make you wait

Thank you...

I called with a situation that couldn’t wait for me to get home to have my dog seen. We had an appointment the next morning and were well taken care of During the covid 19 quarantine without risk. Thank you for wonderful service. If we have another situation while in town will be back.

Love this place...always great service..I have 5 dogs and wouldn t trust anyone else

Even with the circumstances and this being my first visit, and with us not being able to enter the building, it seemed like a wonderful place

They were amazing !!!

Did not go into the clinic. Did not see or speak to the doctor. All due to pandemic. This survey does not allow for non applicable answers.

They were great with my dog (Poe Poe) I was nervous but they calmed my fears.

Everyone was so nice and took such great care of my Murphy. I’m truly grateful