Review( 438 ) : 601 / 1957
Staff Provider Facility it self Waiting Time Fees
I waited an hour after my scheduled appointment time which means I lost an hour of work. That is unacceptable.
Review( 437 ) : 602 / 1957
Staff Provider Facility it self Waiting Time Fees
I would just suggest letting the customers know when you are running behind schedule. Especially since everyone is waiting in their cars. I waited 46 minutes in my car before my pet was picked up to be seen, it had me wondering if I had been skipped or forgotten about.
Review( 431 ) : 603 / 1957
Staff Provider Facility it self Waiting Time Fees
I wish we could have actually gone in with our new baby but Covid has changed everything. Dr Thompson was very thorough on the phone and we appreciate all that they do. We have used Sequoyah Animal for many years.
Review( 430 ) : 604 / 1957
Staff Provider Facility it self Waiting Time Fees
I had an appointment at 5:30 pm on 7/6/20 and when I arrived there where a lot of people there that had been there several hours and I waited an hour after I called and told them that I was there and I was told that there where a lot of people ahead of me even if I did have an appointment and I talked with a few people there waiting and then finding out that they never had appointment but yet they was ahead of me waiting so after an hour I left to find another veteran who could take care of my pet
Review( 429 ) : 605 / 1957
Staff Provider Facility it self Waiting Time Fees
Love everyone here. They do such an amazing job. Keep up the great work.
Review( 427 ) : 606 / 1957
Staff Provider Facility it self Waiting Time Fees
We were not able to come inside due to COVID 19 regulations
Review( 423 ) : 607 / 1957
Doors not open for us to be with our animals during checkups. Do not like this procedure. Other than that my dig was properly taken care of.
Review( 422 ) : 608 / 1957
Staff Provider Facility it self Waiting Time Fees
Do to Covid unable to come in with pet to ensure all issues were addressed. Our pet had a sore side of mouth associates were told about condition when they picked up pet in lot and the sore was not addressed .
Review( 420 ) : 609 / 1957
Staff Provider Waiting Time Fees
I personally did not see the vet, I waited in my car and the nurse came and got my dog. It was a bit weird not going in with her, but it was good.
Review( 418 ) : 610 / 1957
Staff Provider Waiting Time
I was very surprised at the disfunction of your office. I had been a customer of yours in the past and looked forward to renewing the relationship. I am very sorry that this cannot be possible. Whoever owns the hospital should be present more often.
Review( 415 ) : 611 / 1957
Staff Provider Facility it self Waiting Time Fees
I really liked how the social distancing visit went. I actually think it made it less stressful. You got to look her over. Tell me what you saw, ask questions, let me ask questions, and then she came back. For a cat, that s probably a best case scenario for a vet visit. The faster the better, and things are definitely faster, without a lot of small talk. I may like to chit chat, but I m sure my cat prefers the shorter visit without it.
Review( 412 ) : 612 / 1957
Staff Provider Facility it self Waiting Time Fees
I brought Bella down there 2 wks. ago. Her liver enzymes were high. She had a loose tooth and a cyst above her eye. The vet wanted to take her dew claws off. I don t know what the tech s name was that called me to give me the price for all. I told her at the time I didn t want to put her through the pain of the claws. She s too old for that kind of surgery. Thursday morning when my husband dropped her off the tech gave him a copy of the procedures and the cost. Him being a man, he didn t read the paper and signed it. Therefore I had to pay the bill. Evidently the tech dropped the ball relaying that I did NOT want her claws removed. By the time I found out it was too late. I m very upset over this and my dogs won t be coming back to you. Maybe you need to train your employees to put important things (such as major surgery) in the file
Review( 411 ) : 613 / 1957
Staff Provider Facility it self Waiting Time Fees
Thank you for doing drop-off appointments. It is helpful and makes me feel much safer in the current times.
Review( 410 ) : 614 / 1957
Staff Provider Facility it self Waiting Time Fees
Car visit went very well
Review( 407 ) : 615 / 1957
Staff Provider Waiting Time Fees
The lobby was closed due to Covid 19 procedures, so I didn t see it nor the office area and thus can t on cleanliness. Normally it s a very clean facility.
Review( 406 ) : 616 / 1957
Staff Provider Facility it self Waiting Time Fees
The staff was very friendly and helpful with our new kitten
Review( 405 ) : 617 / 1957
Staff Provider Facility it self Waiting Time Fees
Love you guys!!????
Review( 403 ) : 618 / 1957
Staff Provider Facility it self Waiting Time Fees
Everyone was so friendly, I really appreciated the follow up call on my puppy to see how she was doing after vaccinations.
Review( 402 ) : 619 / 1957
Staff Provider Facility it self Waiting Time Fees
I was very happy with our visit. Everything was explained in detail and we appreciate the probiotics that was sent along with her antibiotics. Dolly loves the flavor of them. Her diarrhea is gone and she is back to eating small meals without getting sick. Dolly seemed to have a great visit because she wants to go for another ride to see the doctor. Ha, ha. You all are great!!!! Thanks so much, April Cross
Review( 401 ) : 620 / 1957
Staff Provider Facility it self Waiting Time Fees
Information about the anesthesia and recovery time after the recovery injection was not explained enough to me. When I brought my dog home he stopped breathing 7 times.I had to beat his chest to get him to started breathing again. Needless to say that stressed me out and I m sure it s stressed him out as well . I do believe that staff and or Doctor should have told me that that could be one of the complications. I did not realize that it was going to take a full day for him to recover. That makes me uneasy with bringing him back for any other procedures.
Review( 400 ) : 621 / 1957
Staff Provider Facility it self Waiting Time Fees
Awesome!
Review( 399 ) : 622 / 1957
Staff Provider Facility it self Waiting Time Fees
Make follow up calls 2 days after appt instead of 1 nit usually enough time to say if anything has changed
Review( 398 ) : 623 / 1957
Staff Provider Facility it self Waiting Time Fees
Not sure if this is due to the change in process w/the virus. But could we get or could you add to the receipt or some document the vitals, i.e. weight, etc?
Review( 396 ) : 624 / 1957
Staff Provider Facility it self Waiting Time Fees
Love the staff and appreciate the great service and care that we get at Sequoyah Animal Hospital!
Review( 394 ) : 625 / 1957
Staff Provider Facility it self Waiting Time Fees
Friendly staff and fast