Review( 530 ) : 1 / 529
Staff Provider Facility it self Waiting Time Fees
The doctor visit went well. The exam room floor was very dirty. I never got a call about lab work results. When I went in a week later to drop off a fecal sample I checked my contact information and told them I never heard back about the lab work and was told they put a note for the doctor to contact me. It’s been another week and I still have not heard about the labs or fecal.
Review( 527 ) : 2 / 529
Staff Provider Facility it self Waiting Time Fees
Thx for your prompt attention to my Inky cat. He has brought much joy to my life, so I appreciate that you recognize the value of
Review( 525 ) : 3 / 529
Staff Provider Facility it self Waiting Time Fees
I have referred many patients to you guys! The doctors are great and front desk staff is kicking butt up there. Adding a 3rd doctor was a great choice!
Review( 522 ) : 4 / 529
Staff Provider Facility it self Waiting Time Fees
Your prices have gone up quite a bit. We are currently exploring other offices to compare rates.
Review( 520 ) : 5 / 529
Staff Provider Facility it self Waiting Time Fees
Thank you for your excellent service and compassion.
Review( 516 ) : 6 / 529
Staff Provider Facility it self Waiting Time Fees
Front staff needs improvement and training. Person was waiting on me per appt and took phone call that was not urgent matter. Call was taking long time and person made several mistakes regarding my interface regarding my dog and neglected important information on paperwork. When I returned 2 times more, couple of days later and the day after I was charged additional fees not previous discussed because staff did not tell me additional fees would be charged. Staff also neglected to answer my question if my dog would be harmed if specific immunization is given twice in the same week. Staff met with me to review boarding requirements for my dog and reviewed paperwork I submitted saying all was in order. Then on day of boarding they tell me flu shot was due after previously 2-3 days prior saying all shots and paperwork were satisfied. Do to their lack of proper review I incurred additional expenses that could have been reduced, The staff interfacing with customers seem to lack proper supervision and make mistakes without assuming responsibilities for their lack of action and poor communication with customers.
Review( 515 ) : 7 / 529
Staff Provider Facility it self Waiting Time Fees
Dr Henderson has been taking good care of my now 3 Rottweilers and I am grateful for her concern with their well being. I am appreciative of the care and good judgement she shows to all of my dogs.
Review( 514 ) : 8 / 529
Staff Provider Facility it self Waiting Time Fees
You care about the animal and it shows ty
Review( 510 ) : 9 / 529
Staff Provider Facility it self Waiting Time Fees
Just very bummed that we had to wait 30 min after our appt. time to even be put in a room. With two anxious pups, this was stressful all around. ??
Review( 509 ) : 10 / 529
Staff Provider Facility it self Waiting Time Fees
Brianna was the person I spoke with the most (you are so kind!!!!) Herself, along with other staff members were beyond incredible and so impeccable with communication. Everyone was so kind to my dog, and I could not have asked for better care. As much as I hope she doesn t need more testing, I know Annabelle will be treated extremely well by the Dr. s and staff alike in the event she goes back in. Thank You All!!!!!!!!!!
Review( 505 ) : 11 / 529
Staff Provider Facility it self Waiting Time Fees
The costs for this visit were doubled to what the normal costs are. I felt completely fooled by how much medication is here compared to other locations. I came here thinking I would get the help that was needed and instead felt humiliated by the way I was talked to by the nurse and doctor. Horrible place!
Review( 503 ) : 12 / 529
Staff Provider Facility it self Waiting Time Fees
You are the best around
Review( 502 ) : 13 / 529
Staff Provider Facility it self Waiting Time Fees
Love Alta Rancho Vets…love the Staff, feel comfortable leaving our fur baby with them??
Review( 501 ) : 14 / 529
I’m very happy with the care that my Sam received. The staff and doctor were very friendly and helpful.
Review( 500 ) : 15 / 529
Staff Provider Facility it self Waiting Time Fees
Staff was amazing, Doc was amazing. Super informative, helpful and courteous. I’ve been to tons of Vets after having dogs for many years. I’m new to the Inland Empire so it was very relieving to find this great vet clinic. Definitely making it our home. Thank you.
Review( 496 ) : 16 / 529
Staff Provider Facility it self Waiting Time Fees
The front dest girl that help me was rude!
Review( 494 ) : 17 / 529
Staff Provider Facility it self Waiting Time Fees
Thank you so much ??
Review( 493 ) : 18 / 529
Staff Provider Facility it self Waiting Time Fees
Thank you SO much for taking such good care of Honey!!! I especially appreciated your follow-up call to see how she is doing!!!
Review( 492 ) : 19 / 529
Staff Provider Facility it self Waiting Time Fees
I am happy with the care and the staff, no issues there. But I am a little upset about some of the charges. First, I was charged the same for 30 pills vs. 90 pills for Enzas thyroid. The staff explained the price for Rx is always the same no matter the amount, but I don’t agree with this practice nor do I agree with not being transparent about it and me having to ask the “awkward” question of why the price was the same for different quantities. Second, I wanted to have Enzas eye looked at post cherry eye surgery as it was enflamed again, and was charged for the visit. This doesn’t make sense to me as the surgery was performed at your clinic. For example, I had lasik surgery about a year ago and have had about 6 subsequent follow up visits and not one single charge. So again, I am pretty happy with everything minus the surprise charges. I am a pretty logical person, but those charges just didn’t make any sense to me.
Review( 489 ) : 20 / 529
Staff Provider Facility it self Waiting Time Fees
Alta Pet Hospital is the best around! Dr Henderson and all the staff are genuinely concerned and care about my fur babies. It is comforting to know they have your pets best interest at heart. A Big Shout out the the girls at the front desk! You are all AWESOME!
Review( 487 ) : 21 / 529
Staff Provider Facility it self Waiting Time Fees
This was the first time I had actually met Dr. Diaz.....my furbaby and I were both impressed!
Review( 485 ) : 22 / 529
Staff Provider Facility it self Waiting Time Fees
EVERY THING WAS PERFECT. MY APPOINTMENT AND HER EXAM WAS DONE IMMEDIATELY AND SHE IS SCHEDULED FOR SURGERY ON THIS NEXT WEDNESDAY. PLEASE CALL IF YOU HAVE ANY QUESTIONS OR SEND TEXT TO [email protected] PHONE 1-909-985-1452 AT MY HOME PHONE
Review( 480 ) : 23 / 529
Staff Provider Facility it self Waiting Time Fees
If you have a bird, this is a great place to go. It’s too far for me to take all my pets there, but when our cockatiel needs an appointment, they always make it same day, little extra charge, but better than not knowing. The only part I dislike is the inability to go inside to check in when arriving and picking up. I feel like seeing the interaction between our pets and their caregivers is important. Other than that, great place. Caring and informative. Decent prices, for what is considered an exotic pet.
Review( 479 ) : 24 / 529
Staff Provider Facility it self Waiting Time Fees
Best staff and Veterian in the Inland Empire. Staff and Veterian are caring with BIG hearts for pets with TOP QUALITY care and very reasonable prices. Would not take my pet any where else.
Review( 477 ) : 25 / 529
Staff Provider Facility it self Waiting Time Fees
Love this pet hospital!